Real-time
Two-way sync
Changes in Firebase or Gorgias instantly reflect in both systems. No stale data, no manual imports.
Database ⇄ CRM
Firebase to Gorgias integration — real-time, two-way sync
Keep Firebase and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Firebase and Gorgias
Treat Gorgias like part of your database: its records live in Firebase as real tables, and writes in either place sync to the other in seconds.
Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in Firebase, where it can be queried and joined like everything else.
Stacksync mirrors Custom fields, Tickets, Messages, Customers from Gorgias into Firestore Documents, Subcollections, Realtime Database Nodes, Authentication Users in Firebase with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gorgias with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.
Common use cases
- 01 Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
- 02 Sync ticket tags and CSAT results to analytics tools for support quality reporting.
- 03 Combine Firebase Authentication users with billing and CRM records into one customer table.
- 04 Replace one-off Cloud Functions export code with managed, continuous sync.
Common sync patterns
Trigger workflows from CRM changes
Field and stage updates in Gorgias arrive as row changes in Firebase, ready to drive jobs and notifications.
Query the CRM like a database
Accounts, contacts, and custom objects from Gorgias become tables in Firebase you can join with application data directly.
Product events onto CRM records
Signup, usage, or lifecycle changes written to Firebase sync onto the matching records in Gorgias, giving go-to-market teams live product context.
What you can sync between Firebase and Gorgias
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Firebase objects | Gorgias objects | How this pairing syncs | |
|---|---|---|---|
| Realtime Database Nodes JSON tree paths in the older Realtime Database, synced by path. | Customers Unified shopper profiles that merge identities across connected stores. | Realtime Database Nodes is specific to Firebase and Customers to Gorgias — each maps to any object or custom field on the other side. | |
| Authentication Users User accounts read into CRMs and warehouses for customer records. | Users (agents) Support staff records used for assignment and workload reporting. | Authentication Users is specific to Firebase and Users (agents) to Gorgias — each maps to any object or custom field on the other side. | |
| Cloud Storage Objects Files referenced from documents; usually synced as metadata plus URLs. | Tags Categorize tickets for routing and downstream analytics. | Cloud Storage Objects is specific to Firebase and Tags to Gorgias — each maps to any object or custom field on the other side. | |
| Cloud Functions Triggers Server-side hooks that fire on document changes and can push updates outward. | Satisfaction surveys CSAT responses synced out for support quality reporting. | Cloud Functions Triggers is specific to Firebase and Satisfaction surveys to Gorgias — each maps to any object or custom field on the other side. | |
| Firestore Collections Top-level groupings of documents that a sync maps to tables or SaaS objects. | Events Activity records useful for auditing what happened on a ticket. | Firestore Collections is specific to Firebase and Events to Gorgias — each maps to any object or custom field on the other side. | |
| Firestore Documents Schemaless JSON-like records, the primary unit synced to and from external systems. | Custom fields Extend tickets with brand-specific attributes. | Firestore Documents is specific to Firebase and Custom fields to Gorgias — each maps to any object or custom field on the other side. |
How changes propagate between Firebase and Gorgias
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Firebase Gorgias Interval-based propagation
DetectionStacksync polls Firebase for changes on an incremental schedule, reading only records changed since the previous pass. Real-time snapshot listeners on Firestore queries and Cloud Functions triggers on document changes.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Gorgias Firebase Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Firebase through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Firebase: Subject to Firestore's documented operation quotas and per-document write throughput limits.
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Firebase ⇄ Gorgias
Connect Firebase and Gorgias for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Firebase–Gorgias connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Firebase or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Firebase or Gorgias record.
Observability
Monitoring
Track your Firebase ⇄ Gorgias sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Firebase and Gorgias.
How the Firebase and Gorgias connectors work
Firebase
- Integration surface
- REST and gRPC APIs, typically accessed through the Firebase Admin SDK
- Authentication
- Google service account credentials (IAM) for server-side access; Firebase Auth tokens for client contexts
- Change detection
- Real-time snapshot listeners on Firestore queries and Cloud Functions triggers on document changes
- Capabilities
- read · write
- Rate limits
- Subject to Firestore's documented operation quotas and per-document write throughput limits
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
How it works
How to connect Firebase to Gorgias — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Firebase and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Firebase
connected
Gorgias
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Firebase and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Firebase ⇄ GorgiasCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Firebase GorgiasCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Firebase and Gorgias integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Firebase and Gorgias: authenticate both systems, choose the objects to sync (such as Firebase's Realtime Database Nodes and Authentication Users), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the Gorgias side: Custom fields, Tickets, Messages, Customers, plus custom fields where Gorgias exposes them. On the Firebase side: Firestore Documents, Subcollections, Realtime Database Nodes, Authentication Users. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
-
Common patterns for Firebase and Gorgias: Trigger workflows from CRM changes; Query the CRM like a database; Product events onto CRM records. Field and stage updates in Gorgias arrive as row changes in Firebase, ready to drive jobs and notifications.
-
Firebase: REST and gRPC APIs, typically accessed through the Firebase Admin SDK. Authentication: Google service account credentials (IAM) for server-side access; Firebase Auth tokens for client contexts. Gorgias: REST API. Authentication: API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. Stacksync manages authentication, retries, and rate limits on both sides.
-
Gorgias: Customer profiles are ecommerce-aware and consolidate identities across connected storefronts such as Shopify. Firebase: Firestore documents are schemaless and support nested maps and arrays, so syncs define field mappings per document path rather than from a fixed schema. Stacksync's field mapping accounts for these differences between Firebase and Gorgias without custom code.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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