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Database ⇄ CRM

Elasticsearch to Gorgias integration — real-time, two-way sync

Keep Elasticsearch and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Elasticsearch and Gorgias

Treat Gorgias like part of your database: its records live in Elasticsearch as real tables, and writes in either place sync to the other in seconds.

Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in Elasticsearch, where it can be queried and joined like everything else.

Stacksync mirrors Messages, Customers, Users (agents), Tags from Gorgias into Indices, Documents, Index mappings, Aliases in Elasticsearch with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gorgias with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.

Common use cases

  • Sync ticket tags and CSAT results to analytics tools for support quality reporting.
  • Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
  • Mirror support tickets into an index used for full-text search and agent-assist tooling.
  • Feed enriched customer records into an index used for vector or hybrid search in AI applications.

Trigger workflows from CRM changes

Field and stage updates in Gorgias arrive as row changes in Elasticsearch, ready to drive jobs and notifications.

Query the CRM like a database

Accounts, contacts, and custom objects from Gorgias become tables in Elasticsearch you can join with application data directly.

Product events onto CRM records

Signup, usage, or lifecycle changes written to Elasticsearch sync onto the matching records in Gorgias, giving go-to-market teams live product context.

What you can sync between Elasticsearch and Gorgias

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Elasticsearch objects Gorgias objects
Documents The unit of sync; JSON records created, updated, and deleted by _id. Tickets The central support object, aggregating a conversation across channels.
Index mappings Field type definitions that determine how synced fields are indexed and queried. Messages Individual inbound and outbound messages attached to a ticket.
Aliases Stable read/write names that let a sync cut over between index versions without downtime. Customers Unified shopper profiles that merge identities across connected stores.
Data streams Append-only targets for time-series or event data pushed from source systems. Users (agents) Support staff records used for assignment and workload reporting.
Ingest pipelines Server-side transforms applied to documents as a sync writes them. Tags Categorize tickets for routing and downstream analytics.
Index templates Reusable settings and mappings applied automatically to new indices a sync creates. Satisfaction surveys CSAT responses synced out for support quality reporting.
What ships with Elasticsearch ⇄ Gorgias

Connect Elasticsearch and Gorgias for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Elasticsearch–Gorgias connection.

Real-time

Two-way sync

Changes in Elasticsearch or Gorgias instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Elasticsearch or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Elasticsearch or Gorgias record.

Observability

Monitoring

Track your Elasticsearch ⇄ Gorgias sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Elasticsearch and Gorgias.

How the Elasticsearch and Gorgias connectors work

Elasticsearch

Integration surface
REST API (JSON over HTTP)
Authentication
API keys or basic authentication; Elastic Cloud also issues service account tokens
Change detection
Polling on timestamp or sequence fields; Elasticsearch does not expose a native change feed or webhooks
Capabilities
read · write
Rate limits
No fixed request quota; throughput is bounded by cluster sizing, thread pools, and bulk queue capacity

Gorgias

Integration surface
REST API
Authentication
API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
Change detection
Webhooks for ticket and message events, supplemented by polling with updated-at cursors
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits, which vary by plan.
How it works

How to connect Elasticsearch to Gorgias — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Elasticsearch and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Elasticsearch connected
    Gorgias connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Elasticsearch and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Elasticsearch ⇄ Gorgias
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Elasticsearch Gorgias
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Elasticsearch and Gorgias integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Elasticsearch and Gorgias.

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