Real-time
Two-way sync
Changes in eClinicalWorks or SugarCRM instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
eClinicalWorks to SugarCRM integration — real-time, two-way sync
Keep eClinicalWorks and SugarCRM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect eClinicalWorks and SugarCRM
Sync what happens in eClinicalWorks with the customer records in SugarCRM, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever eClinicalWorks holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Allergies, Immunizations, Documents, Diagnostic reports in eClinicalWorks to Tasks, Campaigns, Custom modules, Accounts in SugarCRM with bi-directional, real-time sync. Activity and record changes in eClinicalWorks update the matching contact or account in SugarCRM, and CRM data flows the other way wherever eClinicalWorks can store and use it.
Common use cases
- 01 Keep provider directories consistent between eClinicalWorks and scheduling or marketing systems.
- 02 Push referral or intake data captured in external forms into the EHR via HL7 interfaces.
- 03 Two-way sync between SugarCRM and an ERP so account, quote, and order data match in both systems
- 04 Replicate Sugar modules into Postgres so RevOps can query CRM data with SQL and drive internal tools
Common sync patterns
Where eClinicalWorks supplies contact or company data
Enriched fields land directly on records in SugarCRM, and refreshes keep them from going stale.
Where eClinicalWorks processes payments
Charges, refunds, and subscription changes appear on the account in SugarCRM, so revenue context lives with the relationship.
Where eClinicalWorks can store CRM context: fields kept current
Owner, lifecycle stage, or account details from SugarCRM sync into eClinicalWorks, so people working there have the context without switching tools.
What you can sync between eClinicalWorks and SugarCRM
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| eClinicalWorks objects | SugarCRM objects | How this pairing syncs | |
|---|---|---|---|
| Patients Demographic records exposed via FHIR Patient resources and HL7 ADT feeds; the anchor for all clinical syncs. | Calls and Meetings Activity records used for engagement reporting. | Patients is specific to eClinicalWorks and Calls and Meetings to SugarCRM — each maps to any object or custom field on the other side. | |
| Appointments Scheduling records available via FHIR and HL7 SIU messages, synced for reminders and outreach. | Tasks Follow-ups attached to records across modules. | Appointments is specific to eClinicalWorks and Tasks to SugarCRM — each maps to any object or custom field on the other side. | |
| Encounters Visit records tying diagnoses, providers, and billing context together. | Campaigns Marketing efforts tied back to leads and opportunities. | Encounters is specific to eClinicalWorks and Campaigns to SugarCRM — each maps to any object or custom field on the other side. | |
| Practitioners Provider records used to keep directories and scheduling systems consistent. | Custom modules Modules built with Module Builder get the same REST endpoints as stock ones. | Practitioners is specific to eClinicalWorks and Custom modules to SugarCRM — each maps to any object or custom field on the other side. | |
| Observations Labs and vitals, delivered via FHIR resources or HL7 ORU result messages. | Accounts Company records, the usual join key against ERP customer masters. | Observations is specific to eClinicalWorks and Accounts to SugarCRM — each maps to any object or custom field on the other side. | |
| Medications Prescription and medication-list data within the patient record. | Contacts People linked to accounts, synced with marketing and support systems. | Medications is specific to eClinicalWorks and Contacts to SugarCRM — each maps to any object or custom field on the other side. |
How changes propagate between eClinicalWorks and SugarCRM
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
eClinicalWorks SugarCRM Interval-based propagation
DetectionStacksync polls eClinicalWorks for changes on an incremental schedule, reading only records changed since the previous pass. HL7 interface feeds push event messages as they occur.
DeliveryEach detected change is written to SugarCRM through its API, with automatic retries and rate-limit backoff.
SugarCRM eClinicalWorks Sub-second propagation
DetectionSugarCRM notifies Stacksync of record changes through webhook events. Polling on date_modified.
DeliveryEach detected change is written to eClinicalWorks through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- eClinicalWorks: Subject to the platform's API rate limits and interface throughput agreements.
- SugarCRM: Limits depend on the hosting model; on-premise instances are constrained by server capacity rather than fixed quotas.
What ships with eClinicalWorks ⇄ SugarCRM
Connect eClinicalWorks and SugarCRM for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every eClinicalWorks–SugarCRM connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever eClinicalWorks or SugarCRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single eClinicalWorks or SugarCRM record.
Observability
Monitoring
Track your eClinicalWorks ⇄ SugarCRM sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between eClinicalWorks and SugarCRM.
How the eClinicalWorks and SugarCRM connectors work
eClinicalWorks
- Integration surface
- FHIR R4 REST API plus HL7 v2 interfaces (ADT, SIU, ORU) through an interface engine
- Authentication
- OAuth 2.0 / SMART on FHIR for the FHIR API; site-configured credentials for HL7 interface connections
- Change detection
- HL7 interface feeds push event messages as they occur; the FHIR API is polled
- Capabilities
- read · write
- Rate limits
- Subject to the platform's API rate limits and interface throughput agreements
SugarCRM
- Integration surface
- REST API with module-based endpoints
- Authentication
- OAuth 2.0 access and refresh tokens issued by the Sugar instance
- Change detection
- Polling on date_modified; server-side web logic hooks can push record events to external URLs
- Capabilities
- read · write · webhooks
- Rate limits
- Limits depend on the hosting model; on-premise instances are constrained by server capacity rather than fixed quotas
How it works
How to connect eClinicalWorks to SugarCRM — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate eClinicalWorks and SugarCRM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
eClinicalWorks
connected
SugarCRM
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the eClinicalWorks and SugarCRM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · eClinicalWorks ⇄ SugarCRMCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
eClinicalWorks SugarCRMCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
eClinicalWorks and SugarCRM integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between eClinicalWorks and SugarCRM: authenticate both systems, choose the objects to sync (such as eClinicalWorks's Patients and Appointments), map fields visually, and changes propagate both ways in milliseconds — no code required.
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eClinicalWorks: All patient data is PHI, so integrations must run under HIPAA business associate agreements with appropriate access controls. SugarCRM: Sugar deploys on-premise or in the cloud, so API reachability and network setup vary by installation. Stacksync's field mapping accounts for these differences between eClinicalWorks and SugarCRM without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means eClinicalWorks and SugarCRM records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed eClinicalWorks and SugarCRM connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom eClinicalWorks–SugarCRM integration in-house.
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Yes — Stacksync ships production-grade connectors for both eClinicalWorks and SugarCRM. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on eClinicalWorks: HL7 interface feeds push event messages as they occur; the FHIR API is polled. On SugarCRM: Polling on date_modified; server-side web logic hooks can push record events to external URLs. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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