Skip to content
Business productivity ⇄ Developer tools

eClinicalWorks to Opsgenie integration — real-time, two-way sync

Keep eClinicalWorks and Opsgenie in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect eClinicalWorks and Opsgenie

Connect the tickets, records, and events in eClinicalWorks to the systems engineering runs in Opsgenie, kept current in real time and in both directions.

eClinicalWorks is where customer-facing and operational work happens: the tickets, conversations, contacts, and records a team touches every day. Opsgenie is where engineering runs the systems behind that work — the issue trackers, message brokers, directories, and monitors that keep services moving. The same items, people, and events matter to both, and when the only link between them is a manual hand-off or an overnight export, each side acts on a stale copy of what the other already knows.

Stacksync syncs Observations, Medications, Allergies, Immunizations in eClinicalWorks with Alerts, Incidents, Users, Teams in Opsgenie field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync maps the overlap, resolves conflicts by rules you set, and keeps every copy current, with no middleware to build and no API limits to babysit.

Common use cases

  • 01 Feed appointment events to reminder and messaging platforms to reduce no-shows.
  • 02 Keep provider directories consistent between eClinicalWorks and scheduling or marketing systems.
  • 03 Mirror Incidents and their affected Services into a database or ITSM tool for cross-tool incident tracking.
  • 04 Read on-call Schedules and Escalations into an internal portal so engineers see who is on call without an Opsgenie seat.

Common sync patterns

Where Opsgenie watches operations: live volumes for visibility

Open items, throughput, and error counts from eClinicalWorks replicate into Opsgenie, so the operational view reflects what is actually happening in the business.

One shared record across both systems

Where both systems keep records for the same contacts, items, or users, a correction in either updates the other, ending dual maintenance and keeping IDs aligned for every other flow.

Where Opsgenie tracks engineering work: requests become issues

A ticket or request raised in eClinicalWorks opens or updates a matching issue in Opsgenie, and status, comments, and resolution flow back, so support and engineering work the same item instead of retyping it.

What you can sync between eClinicalWorks and Opsgenie

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

eClinicalWorks objects Opsgenie objects How this pairing syncs
Observations Labs and vitals, delivered via FHIR resources or HL7 ORU result messages. Teams Groups that own alerts, schedules, and escalations; membership synced from source-of-truth identity systems. Observations is specific to eClinicalWorks and Teams to Opsgenie — each maps to any object or custom field on the other side.
Medications Prescription and medication-list data within the patient record. Schedules On-call rotations defining who is on call and when; often read out to dashboards, portals, or Slack workflows. Medications is specific to eClinicalWorks and Schedules to Opsgenie — each maps to any object or custom field on the other side.
Allergies Allergy and intolerance entries in the clinical record. Escalations Policies that route unacknowledged alerts to the next responder; read out or kept aligned with team ownership. Allergies is specific to eClinicalWorks and Escalations to Opsgenie — each maps to any object or custom field on the other side.
Immunizations Vaccination history exposed for registries and patient apps. Services Services that Incidents are declared against; synced to reporting stores to break down reliability metrics by service. Immunizations is specific to eClinicalWorks and Services to Opsgenie — each maps to any object or custom field on the other side.
Documents Clinical notes and attachments referenced from the chart. Heartbeats Deadman-switch monitors expecting periodic pings; ping state read or written to signal system liveness. Documents is specific to eClinicalWorks and Heartbeats to Opsgenie — each maps to any object or custom field on the other side.
Diagnostic reports Structured result reports grouping observations for a study or panel. Alerts Core object; created, acknowledged, closed, and escalated. Synced two-way so external systems raise alerts and read back their lifecycle state. Diagnostic reports is specific to eClinicalWorks and Alerts to Opsgenie — each maps to any object or custom field on the other side.

How changes propagate between eClinicalWorks and Opsgenie

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

eClinicalWorks Opsgenie Interval-based propagation

DetectionStacksync polls eClinicalWorks for changes on an incremental schedule, reading only records changed since the previous pass. HL7 interface feeds push event messages as they occur.

DeliveryEach detected change is written to Opsgenie through its API, with automatic retries and rate-limit backoff.

Opsgenie eClinicalWorks Sub-second propagation

DetectionOpsgenie notifies Stacksync of record changes through webhook events. Outgoing webhook integrations push alert lifecycle events (create, acknowledge, close, escalate).

DeliveryEach detected change is written to eClinicalWorks through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • eClinicalWorks: Subject to the platform's API rate limits and interface throughput agreements.
  • Opsgenie: Per-domain limits (Alert, Notification, Configuration, etc.) computed from plan tier and user-seat count; the Configuration domain has the lowest ceiling. Actual limits appear on the Reports page.
What ships with eClinicalWorks ⇄ Opsgenie

Connect eClinicalWorks and Opsgenie for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every eClinicalWorks–Opsgenie connection.

Real-time

Two-way sync

Changes in eClinicalWorks or Opsgenie instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever eClinicalWorks or Opsgenie data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single eClinicalWorks or Opsgenie record.

Observability

Monitoring

Track your eClinicalWorks ⇄ Opsgenie sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between eClinicalWorks and Opsgenie.

How the eClinicalWorks and Opsgenie connectors work

eClinicalWorks

Integration surface
FHIR R4 REST API plus HL7 v2 interfaces (ADT, SIU, ORU) through an interface engine
Authentication
OAuth 2.0 / SMART on FHIR for the FHIR API; site-configured credentials for HL7 interface connections
Change detection
HL7 interface feeds push event messages as they occur; the FHIR API is polled
Capabilities
read · write
Rate limits
Subject to the platform's API rate limits and interface throughput agreements

Opsgenie

Integration surface
REST API (v2)
Authentication
API key sent as the `Authorization: GenieKey <key>` header, scoped per API integration to specific actions and teams
Change detection
Outgoing webhook integrations push alert lifecycle events (create, acknowledge, close, escalate); objects without webhook coverage are polled on createdAt/updatedAt
Capabilities
read · write · webhooks
Rate limits
Per-domain limits (Alert, Notification, Configuration, etc.) computed from plan tier and user-seat count; the Configuration domain has the lowest ceiling. Actual limits appear on the Reports page.
How it works

How to connect eClinicalWorks to Opsgenie — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate eClinicalWorks and Opsgenie with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    eClinicalWorks connected
    Opsgenie connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the eClinicalWorks and Opsgenie objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · eClinicalWorks ⇄ Opsgenie
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    eClinicalWorks Opsgenie
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo
FAQ

eClinicalWorks and Opsgenie integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 318 integrations available for eClinicalWorks and Opsgenie.

Popular · 8 of 318
All eClinicalWorks integrations All Opsgenie integrations Browse all integrations
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own