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eClinicalWorks to Jira integration — real-time, two-way sync

Keep eClinicalWorks and Jira in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect eClinicalWorks and Jira

Connect the tickets, records, and events in eClinicalWorks to the systems engineering runs in Jira, kept current in real time and in both directions.

eClinicalWorks is where customer-facing and operational work happens: the tickets, conversations, contacts, and records a team touches every day. Jira is where engineering runs the systems behind that work — the issue trackers, message brokers, directories, and monitors that keep services moving. The same items, people, and events matter to both, and when the only link between them is a manual hand-off or an overnight export, each side acts on a stale copy of what the other already knows.

Stacksync syncs Documents, Diagnostic reports, Patients, Appointments in eClinicalWorks with Comments, Worklogs, Sprints, Versions in Jira field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync maps the overlap, resolves conflicts by rules you set, and keeps every copy current, with no middleware to build and no API limits to babysit.

Common use cases

  • 01 Push referral or intake data captured in external forms into the EHR via HL7 interfaces.
  • 02 Sync patient demographics and appointments into a CRM so patient outreach and intake teams work from current data.
  • 03 Two-way sync Issues and their status, assignee, and story points with a Postgres database so teams query and update sprint data in SQL.
  • 04 Load Issues, Worklogs, and status transitions into a warehouse for cycle-time, throughput, and burndown reporting.

Common sync patterns

Where Jira moves messages between services: activity lands on the stream

Records created or changed in eClinicalWorks publish to the queue or topic in Jira as they happen, so downstream services react to real events rather than polling for them.

Where Jira is the directory or identity source: one set of users

People and accounts in eClinicalWorks stay matched to the users in Jira, so access, provisioning, and org changes propagate instead of being keyed in twice.

Where Jira watches operations: live volumes for visibility

Open items, throughput, and error counts from eClinicalWorks replicate into Jira, so the operational view reflects what is actually happening in the business.

What you can sync between eClinicalWorks and Jira

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

eClinicalWorks objects Jira objects How this pairing syncs
Patients Demographic records exposed via FHIR Patient resources and HL7 ADT feeds; the anchor for all clinical syncs. Projects Containers that group Issues, workflows, and permissions; usually read to segment syncs by team, or written when standing up a new project. Patients is specific to eClinicalWorks and Projects to Jira — each maps to any object or custom field on the other side.
Appointments Scheduling records available via FHIR and HL7 SIU messages, synced for reminders and outreach. Comments Discussion threads on Issues; in v3 the body is Atlassian Document Format JSON, so rich text is preserved when syncing to and from other systems. Appointments is specific to eClinicalWorks and Comments to Jira — each maps to any object or custom field on the other side.
Encounters Visit records tying diagnoses, providers, and billing context together. Worklogs Time-tracking entries against Issues; read into warehouses for effort and capacity reporting, or written back from timesheet tools. Encounters is specific to eClinicalWorks and Worklogs to Jira — each maps to any object or custom field on the other side.
Practitioners Provider records used to keep directories and scheduling systems consistent. Sprints Agile iterations from the Jira Software API; synced to report scope, velocity, and burndown, and to move Issues between sprints. Practitioners is specific to eClinicalWorks and Sprints to Jira — each maps to any object or custom field on the other side.
Observations Labs and vitals, delivered via FHIR resources or HL7 ORU result messages. Versions Release / fix-version records per Project; synced to align roadmap and release tools on what ships in each version. Observations is specific to eClinicalWorks and Versions to Jira — each maps to any object or custom field on the other side.
Medications Prescription and medication-list data within the patient record. Components Sub-project categories used to route and group Issues; synced so ownership and triage stay consistent across tools. Medications is specific to eClinicalWorks and Components to Jira — each maps to any object or custom field on the other side.

How changes propagate between eClinicalWorks and Jira

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

eClinicalWorks Jira Interval-based propagation

DetectionStacksync polls eClinicalWorks for changes on an incremental schedule, reading only records changed since the previous pass. HL7 interface feeds push event messages as they occur.

DeliveryEach detected change is written to Jira through its API, with automatic retries and rate-limit backoff.

Jira eClinicalWorks Sub-second propagation

DetectionJira notifies Stacksync of record changes through webhook events. Jira webhooks (jira:issue_created / _updated / _deleted plus comment and worklog events) for near-real-time.

DeliveryEach detected change is written to eClinicalWorks through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • eClinicalWorks: Subject to the platform's API rate limits and interface throughput agreements.
  • Jira: Cost-based (points) model; 429 responses return Retry-After and X-RateLimit-* headers. JQL search costs far more than single-issue reads.
What ships with eClinicalWorks ⇄ Jira

Connect eClinicalWorks and Jira for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every eClinicalWorks–Jira connection.

Real-time

Two-way sync

Changes in eClinicalWorks or Jira instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever eClinicalWorks or Jira data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single eClinicalWorks or Jira record.

Observability

Monitoring

Track your eClinicalWorks ⇄ Jira sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between eClinicalWorks and Jira.

How the eClinicalWorks and Jira connectors work

eClinicalWorks

Integration surface
FHIR R4 REST API plus HL7 v2 interfaces (ADT, SIU, ORU) through an interface engine
Authentication
OAuth 2.0 / SMART on FHIR for the FHIR API; site-configured credentials for HL7 interface connections
Change detection
HL7 interface feeds push event messages as they occur; the FHIR API is polled
Capabilities
read · write
Rate limits
Subject to the platform's API rate limits and interface throughput agreements

Jira

Integration surface
REST API v2 and v3 plus the Jira Software (Agile) REST API
Authentication
OAuth 2.0 (3LO) for apps, or Basic auth with an Atlassian account email plus API token
Change detection
Jira webhooks (jira:issue_created / _updated / _deleted plus comment and worklog events) for near-real-time; incremental JQL polling on the issue updated timestamp as a best-effort reconciliation fallback.
Capabilities
read · write · webhooks
Rate limits
Cost-based (points) model; 429 responses return Retry-After and X-RateLimit-* headers. JQL search costs far more than single-issue reads.
How it works

How to connect eClinicalWorks to Jira — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate eClinicalWorks and Jira with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    eClinicalWorks connected
    Jira connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the eClinicalWorks and Jira objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · eClinicalWorks ⇄ Jira
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    eClinicalWorks Jira
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

eClinicalWorks and Jira integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 318 integrations available for eClinicalWorks and Jira.

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