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ERP ⇄ CRM

E2 Shop System to Gladly integration — real-time data sync

Keep E2 Shop System and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect E2 Shop System and Gladly

Flow E2 Shop System data into Gladly in real time — no exports, no schedulers, no custom scripts.

E2 Shop System is a read-only source: Stacksync reads its data in real time and delivers it into Gladly, so Gladly always reflects the current state of E2 Shop System — without exports, scripts, or schedulers.

Gladly holds the customer relationship; E2 Shop System runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Common use cases

  • Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
  • Keep purchase order data visible to planning or supplier-facing tools without direct ERP access.
  • Replicate job and work order status into a reporting database to power shop-floor and delivery dashboards.

Where E2 Shop System manages people and org data: keep Gladly aligned

Owners, territories, and org structure informed by E2 Shop System stay current in Gladly.

Where E2 Shop System handles order-to-cash: closed-won flows through

A deal won in Gladly creates or updates the customer in E2 Shop System with clean data, so fulfillment and invoicing start without re-entry.

Where E2 Shop System is the finance system of record: money status on the account

Invoice and payment state from E2 Shop System shows on the account in Gladly, so reps see balances before promising the next order.

What you can sync between E2 Shop System and Gladly

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

E2 Shop System objects Gladly objects
Quotes / Estimates Job shop quotes with material and routing cost buildups; the start of the order lifecycle. Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses.
Jobs / Work orders Released work with routings and status; the record shop-floor dashboards track. Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation.
Customers Buyer records synced to CRM or accounting counterparts. Agents User records used to attribute work in CX analytics.
Vendors Supplier records referenced on purchasing documents. Topics Categorization applied to conversations; the key dimension for contact-driver reporting.
Parts Part masters with routings and material definitions specific to each shop. Tasks Follow-up work items created from external triggers or synced for workload reporting.
Routings / Operations Per-part operation sequences that carry estimated and actual times. Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching.
What ships with E2 Shop System ⇄ Gladly

Connect E2 Shop System and Gladly for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every E2 Shop System–Gladly connection.

Real-time

Real-time sync

Changes in E2 Shop System or Gladly instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever E2 Shop System or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single E2 Shop System or Gladly record.

Observability

Monitoring

Track your E2 Shop System ⇄ Gladly sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between E2 Shop System and Gladly.

How the E2 Shop System and Gladly connectors work

E2 Shop System

Integration surface
No broadly documented public web API; integration typically works through the underlying database or application import/export, depending on deployment
Authentication
Database credentials or application-level export access on the on-premises installation
Change detection
Polling database tables or scheduled exports
Capabilities
read
Rate limits
Not API-bound; constrained by on-premises database access windows

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits
How it works

How to connect E2 Shop System to Gladly — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate E2 Shop System and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    E2 Shop System connected
    Gladly connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the E2 Shop System and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · E2 Shop System ⇄ Gladly
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    E2 Shop System Gladly
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

E2 Shop System and Gladly integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
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ISO 27001
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GDPR
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DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for E2 Shop System and Gladly.

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