Real-time
Two-way sync
Changes in Drift or Gladly instantly reflect in both systems. No stale data, no manual imports.
CRM
Drift to Gladly integration — real-time, two-way sync
Keep Drift and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Drift and Gladly
Run Drift and Gladly side by side with the same accounts and contacts in both, whether they serve different teams or one is replacing the other.
Two CRMs in one company is more common than anyone plans for: an acquisition brings its own system, regions or business units standardize differently, or a migration is under way and both are live. In every case, some of the same companies and people exist in both systems, and every day of manual double entry pushes the copies further apart.
Stacksync syncs Messages, Accounts, Users, Playbooks in Drift with Agents, Topics, Tasks, Customer profiles in Gladly in real time and in both directions, with field-level mapping and matching on identifiers you choose. Update a record in either CRM and the other reflects it within seconds.
Common use cases
- 01 Sync Drift-captured contacts into the CRM so chat-sourced leads enter standard sales workflows immediately.
- 02 Land conversation transcripts and outcomes in a warehouse for funnel and chat-to-pipeline analysis.
- 03 Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
- 04 Push conversation outcomes into a CRM so account teams see support context on their accounts.
Common sync patterns
Divisional or regional split
Where each CRM serves a different team or region, sync just the shared accounts and contacts so handoffs and cross-sell work.
Where both track pipeline: deal visibility across systems
Deal stage and value on shared accounts stay visible from either CRM.
Post-acquisition consolidation
Keep both CRMs accurate while the merged team decides on a target system, instead of freezing one and losing months of updates.
What you can sync between Drift and Gladly
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Drift objects | Gladly objects | How this pairing syncs | |
|---|---|---|---|
| Conversations Chat threads with status and participants; the center of Drift's data model. | Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Meetings Meetings booked through Drift, synced to CRM as sales activities. | Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Meetings is specific to Drift and Customer profiles to Gladly — each maps to any object or custom field on the other side. | |
| Contacts Visitor and lead records created or matched from chat identities; the main CRM-sync object. | Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Contacts is specific to Drift and Conversation items to Gladly — each maps to any object or custom field on the other side. | |
| Messages Individual messages within a conversation, used for transcript and intent analysis. | Agents User records used to attribute work in CX analytics. | Messages is specific to Drift and Agents to Gladly — each maps to any object or custom field on the other side. | |
| Accounts Company records used for account-based routing and targeting. | Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Accounts is specific to Drift and Topics to Gladly — each maps to any object or custom field on the other side. | |
| Users Agents and sales reps who own conversations and meetings. | Tasks Follow-up work items created from external triggers or synced for workload reporting. | Users is specific to Drift and Tasks to Gladly — each maps to any object or custom field on the other side. |
How changes propagate between Drift and Gladly
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Drift Gladly Sub-second propagation
DetectionDrift notifies Stacksync of record changes through webhook events. Webhook events for new conversations, messages, and contact changes.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Gladly Drift Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is written to Drift through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Drift: Subject to the platform's API rate limits.
- Gladly: Subject to the platform's API rate limits.
What ships with Drift ⇄ Gladly
Connect Drift and Gladly for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Drift–Gladly connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Drift or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Drift or Gladly record.
Observability
Monitoring
Track your Drift ⇄ Gladly sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Drift and Gladly.
How the Drift and Gladly connectors work
Drift
- Integration surface
- REST API
- Authentication
- OAuth 2.0 via apps registered on the Drift developer platform
- Change detection
- Webhook events for new conversations, messages, and contact changes; polling for backfills
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
How it works
How to connect Drift to Gladly — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Drift and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Drift
connected
Gladly
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Drift and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Drift ⇄ GladlyCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Drift GladlyCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Drift and Gladly integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Drift and Gladly: authenticate both systems, choose the objects to sync (such as Drift's Conversations and Meetings), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Drift and Gladly records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Drift and Gladly connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Drift–Gladly integration in-house.
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Yes — Stacksync ships production-grade connectors for both Drift and Gladly. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Drift: Webhook events for new conversations, messages, and contact changes; polling for backfills. On Gladly: Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Drift side: Messages, Accounts, Users, Playbooks, plus custom fields where Drift exposes them. On the Gladly side: Agents, Topics, Tasks, Customer profiles. Stacksync auto-detects both schemas and converts types between the two systems.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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