Real-time
Two-way sync
Changes in Drift or Freshsales instantly reflect in both systems. No stale data, no manual imports.
CRM
Drift to Freshsales integration — real-time, two-way sync
Keep Drift and Freshsales in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Celigo
Why teams connect Drift and Freshsales
Run Drift and Freshsales side by side with the same accounts and contacts in both, whether they serve different teams or one is replacing the other.
Two CRMs in one company is more common than anyone plans for: an acquisition brings its own system, regions or business units standardize differently, or a migration is under way and both are live. In every case, some of the same companies and people exist in both systems, and every day of manual double entry pushes the copies further apart.
Stacksync syncs Messages, Accounts, Users, Playbooks in Drift with Products, Contacts, Accounts, Deals in Freshsales in real time and in both directions, with field-level mapping and matching on identifiers you choose. Update a record in either CRM and the other reflects it within seconds.
Common use cases
- 01 Sync Drift-captured contacts into the CRM so chat-sourced leads enter standard sales workflows immediately.
- 02 Land conversation transcripts and outcomes in a warehouse for funnel and chat-to-pipeline analysis.
- 03 Push product-qualified leads from the warehouse into Freshsales as contacts with lifecycle stages set.
- 04 Keep Freshsales accounts aligned with a billing system so plan and revenue fields stay current.
Common sync patterns
Where both track pipeline: deal visibility across systems
Deal stage and value on shared accounts stay visible from either CRM.
Post-acquisition consolidation
Keep both CRMs accurate while the merged team decides on a target system, instead of freezing one and losing months of updates.
Migration with a parallel run
When one CRM is replacing the other, run both fully live until cutover, with no snapshot gap and no data freeze.
What you can sync between Drift and Freshsales
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Drift objects | Freshsales objects | How this pairing syncs | |
|---|---|---|---|
| Contacts Visitor and lead records created or matched from chat identities; the main CRM-sync object. | Contacts Person records carrying lifecycle stages; the main entity for two-way CRM syncs. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Accounts Company records used for account-based routing and targeting. | Accounts Company records kept aligned with billing, ERP, and warehouse tables. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Users Agents and sales reps who own conversations and meetings. | Tasks Rep to-dos created from external triggers or synced for productivity reporting. | Users is specific to Drift and Tasks to Freshsales — each maps to any object or custom field on the other side. | |
| Playbooks Bot flows that generate conversations and qualify visitors. | Appointments Scheduled meetings readable for activity analytics. | Playbooks is specific to Drift and Appointments to Freshsales — each maps to any object or custom field on the other side. | |
| Meetings Meetings booked through Drift, synced to CRM as sales activities. | Notes Free-text records attached to contacts, accounts, and deals. | Meetings is specific to Drift and Notes to Freshsales — each maps to any object or custom field on the other side. | |
| Conversations Chat threads with status and participants; the center of Drift's data model. | Sales activities Configurable activity types logged against records, useful for engagement scoring. | Conversations is specific to Drift and Sales activities to Freshsales — each maps to any object or custom field on the other side. |
How changes propagate between Drift and Freshsales
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Drift Freshsales Sub-second propagation
DetectionDrift notifies Stacksync of record changes through webhook events. Webhook events for new conversations, messages, and contact changes.
DeliveryEach detected change is written to Freshsales through its API, with automatic retries and rate-limit backoff.
Freshsales Drift Sub-second propagation
DetectionFreshsales notifies Stacksync of record changes through webhook events. Polling with updated-at filters through views.
DeliveryEach detected change is written to Drift through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Drift: Subject to the platform's API rate limits.
- Freshsales: Subject to per-account API rate limits that vary by Freshworks plan.
What ships with Drift ⇄ Freshsales
Connect Drift and Freshsales for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Drift–Freshsales connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Drift or Freshsales data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Drift or Freshsales record.
Observability
Monitoring
Track your Drift ⇄ Freshsales sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Drift and Freshsales.
How the Drift and Freshsales connectors work
Drift
- Integration surface
- REST API
- Authentication
- OAuth 2.0 via apps registered on the Drift developer platform
- Change detection
- Webhook events for new conversations, messages, and contact changes; polling for backfills
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
Freshsales
- Integration surface
- REST API
- Authentication
- API key sent as a Token authorization header
- Change detection
- Polling with updated-at filters through views; outbound webhooks can be configured via workflow automations
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-account API rate limits that vary by Freshworks plan
How it works
How to connect Drift to Freshsales — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Drift and Freshsales with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Drift
connected
Freshsales
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Drift and Freshsales objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Drift ⇄ FreshsalesCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Drift FreshsalesCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Drift and Freshsales integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Drift and Freshsales: authenticate both systems, choose the objects to sync (such as Drift's Contacts and Accounts), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Change detection on Drift: Webhook events for new conversations, messages, and contact changes; polling for backfills. On Freshsales: Polling with updated-at filters through views; outbound webhooks can be configured via workflow automations. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
-
On the Drift side: Messages, Accounts, Users, Playbooks, plus custom fields where Drift exposes them. On the Freshsales side: Products, Contacts, Accounts, Deals. Stacksync auto-detects both schemas and converts types between the two systems.
-
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Drift and Freshsales: Where both track pipeline: deal visibility across systems; Post-acquisition consolidation; Migration with a parallel run. Deal stage and value on shared accounts stay visible from either CRM.
-
Drift: REST API. Authentication: OAuth 2.0 via apps registered on the Drift developer platform. Freshsales: REST API. Authentication: API key sent as a Token authorization header. Stacksync manages authentication, retries, and rate limits on both sides.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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