D2L Brightspace
Connection and object support require review
Record types to review with Stacksync
| Record types | Coverage and requirements |
|---|---|
| Confirm support for this record type and the direction you need. |
Human resources / CRM · Two-way sync platform
D2L Brightspace and Salesforce integration
Plan how D2L Brightspace and Salesforce should share data across your business. Work with Stacksync engineers on record mapping, system access, and the requirements for running the integration.
- Scope your workflow with an integration engineer
- Review the systems, records, and updates you need
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Proposed workflow
Support case or ticket process handoff
Planning example. Stacksync support for the required connection and record operations needs a technical review.
Starting eventA change involving D2L Brightspace Assignments (Dropbox) or Salesforce Cases needs a defined result in the other system.
Start with D2L Brightspace Assignments (Dropbox) and Salesforce Cases. Use the record-matching and field-ownership rules from your mapping worksheet.
Resolve requester, organization, team, and status references before ticket updates.
Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.
What to verifyEscalate the same ticket twice, close one of several tasks, and verify that private ticket content is not copied into a public work item.
Review records and field ownershipProposed record relationships
Records to connect
Use these examples to define record matching and field ownership for your technical review.
Download the mapping worksheetCSV · No email required
| D2L Brightspace record | Salesforce record | Record matching | Field ownership |
|---|---|---|---|
| Assignments (Dropbox)Proposed record; confirm Stacksync object support.Business process handoff | CasesProposed record; confirm Stacksync object support. | Retain separate ticket and task IDs with an explicit relationship; several tasks may resolve one ticket. | Choose which ticket conditions create a work item and which task outcomes may update the support case. |
| Assignments (Dropbox)Proposed record; confirm Stacksync object support.Record matching | Tasks and EventsProposed record; confirm Stacksync object support. | Use a stable task/work-item ID and preserve its project or parent-ticket reference. | Choose the owner of task status and assignment; destination workflow states may require an explicit transition. |
These relationships do not establish connector availability. Review the required connection and record operations with Stacksync.
Record coverage to review
Use documented coverage where available. Catalog record types are starting points for review and do not confirm Stacksync support.
Salesforce
Read and write support varies by record
Record types covered in the setup guide
| Record types | Coverage and requirements |
|---|---|
| See connector requirements. Confirm field permissions and sync direction. |
Connection essentials
Confirm Stacksync support and account requirements for undocumented connections. Interface information alone does not establish connector availability.
View setup requirements and limits| Connection requirement | D2L Brightspace | Salesforce |
|---|---|---|
| Integration interface | Brightspace (Valence) REST API split into independently-versioned Learning Platform (lp) and Learning Environment (le) components, plus the Data Hub / Data Export Framework and Brightspace Data Streams | REST, SOAP, and Bulk APIs |
| Authentication | Confirm the credentials, API plan, and permissions required for D2L Brightspace. | OAuth login via a Salesforce user |
| Change detection | Confirm how Stacksync detects changes for this connector and the objects you need. | Stacksync uses Apex triggers where permitted, or regular incremental polling when triggers cannot be used. |
| Read access | Confirm with Stacksync | Available for supported records |
| Write access | Confirm with Stacksync | Available for supported records |
Enterprise controls
Security and control for your integrations
Explore security controlsCompliance and data transfers
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
- SOC 2 Type II
- ISO 27001
- HIPAA BAA
- GDPR
- CCPA
- DPF US-EU-UK-CH
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Record-level recovery
Inspect sync errors and use retry and revert controls to resolve failed updates.
Read the recovery guideImplementation
Technical reference
Review setup, record relationships, testing, and recovery for your implementation.
Authentication, permissions and API limits
Connection requirements and limits
D2L Brightspace
- Integration interface
- Brightspace (Valence) REST API split into independently-versioned Learning Platform (lp) and Learning Environment (le) components, plus the Data Hub / Data Export Framework and Brightspace Data Streams
- Authentication
- Confirm the credentials, API plan, and permissions required for D2L Brightspace.
- Change detection
- Confirm how Stacksync detects changes for this connector and the objects you need.
- Read access
- Confirm with Stacksync
- Write access
- Confirm with Stacksync
Setup requirements
- Identify the D2L Brightspace account, edition, environment, and business objects the integration must access.
- Confirm a Stacksync connector or implementation path for D2L Brightspace, including read/write support, authentication, and initial-load limits.
Limitations to check
- Confirm Stacksync support for D2L Brightspace and the record types your workflow needs.
- Review write-back, deletion handling, update timing, and account limits with the integration team.
Technical documentation
Salesforce
- Integration interface
- REST, SOAP, and Bulk APIs
- Authentication
- OAuth login via a Salesforce user (browser-based authorization flow); requires "API Enabled" permission for polling mode, plus "Author Apex" and "Customize Application" OR "Modify All Data" for trigger mode
- Change detection
- Stacksync uses Apex triggers where permitted, or regular incremental polling when triggers cannot be used. Confirm the selected mode for each object.
- Read access
- Available for supported records
- Write access
- Available for supported records
Setup requirements
- Authorize a Salesforce user with API access. Check whether the selected objects can use Apex triggers or require polling.
- Test in a sandbox and make the intended objects and fields visible to the connected user.
Limitations to check
- Object eligibility depends on write access and the selected detection mode. Non-triggerable objects cannot use trigger mode.
- Read-only and formula fields need separate handling; a Salesforce platform capability does not establish support for every object.
Technical documentation
- Authorize Salesforce
- Enable API Access in Salesforce
- Fix the Salesforce OAuth Error
- Formula Fields
- Make Custom Fields Visible
- Salesforce
Documentation reviewed 2026-09-15. Check the linked guides for current account and record requirements.
Prepare D2L Brightspace and Salesforce access
Set up both accounts before testing the mapping. Use test records where available, and identify the account administrator who can approve access and help resolve setup errors.
D2L Brightspace setup checklist
- Identify the D2L Brightspace account, edition, environment, and business objects the integration must access.
- Confirm a Stacksync connector or implementation path for D2L Brightspace, including read/write support, authentication, and initial-load limits.
Salesforce setup checklist
- Authorize a Salesforce user with API access. Check whether the selected objects can use Apex triggers or require polling.
- Test in a sandbox and make the intended objects and fields visible to the connected user.
Setup guides: Authorize Salesforce
Prepare to go live
Record the fields each system can update, the first-load cutoff, both record IDs, the expected update delay, and who handles errors. Complete the tests before production before expanding to more records.
Use the D2L Brightspace and Salesforce planning worksheet to capture these decisions. Record the access owner in the worksheet and enter credentials only in the connection setup.
Record identity and field ownership
Use these data-model references to describe the records your connection needs. They are planning examples; connector availability and supported operations must be established before implementation.
Download the mapping worksheet · CSV, no email required
Business process
Assignments (Dropbox) / Cases
Support-to-work-item handoff: Salesforce Cases provides context for D2L Brightspace Assignments (Dropbox). These are related records, not equivalent entities.
Planning example. Stacksync support for the required connection and record operations needs a technical review.
- D2L Brightspace
- Object support to establish
- Salesforce
- Object support to establish
- Record identity
- Retain separate ticket and task IDs with an explicit relationship; several tasks may resolve one ticket.
- Field ownership
- Choose which ticket conditions create a work item and which task outcomes may update the support case.
Fields to include
- Source record reference
- Destination record reference
- Approved handoff state
- Duplicate-detection key
- Record dependencies
- Resolve requester, organization, team, and status references before ticket updates.
- Validation
- Escalate the same ticket twice, close one of several tasks, and verify that private ticket content is not copied into a public work item.
- Recovery
- Check whether a reply or notification was already sent before replaying ticket actions.
References: D2L Brightspace: Assignments (Dropbox) documentationSalesforce: Cases documentation
Record matching
Assignments (Dropbox) / Tasks and Events
Compare whether D2L Brightspace Assignments (Dropbox) and Salesforce Tasks and Events describe the same task or work item in your business.
Planning example. Stacksync support for the required connection and record operations needs a technical review.
- D2L Brightspace
- Object support to establish
- Salesforce
- Object support to establish
- Record identity
- Use a stable task/work-item ID and preserve its project or parent-ticket reference.
- Field ownership
- Choose the owner of task status and assignment; destination workflow states may require an explicit transition.
Fields to include
- Source task ID
- Parent reference
- Assignee
- Status
- Due date
- Record dependencies
- Resolve project, user, and parent-item references before the task.
- Validation
- Test a reassignment, an unsupported status transition, a deleted parent, and a due date across time zones.
- Recovery
- Reconcile the destination state before retrying a transition to avoid reopening completed work.
References: D2L Brightspace: Assignments (Dropbox) documentationSalesforce: Tasks and Events documentation
Compare integration approaches
Choose a method around one example record and the update your business needs. Use Assignments (Dropbox) / Cases to review record matching and confirm Stacksync support for the required operations. Compare ongoing sync, a custom workflow, and a scheduled export against that requirement.
Stacksync managed sync
- Best fit
- Review compatibility with a Stacksync engineer using an example of the records and updates you need.
- Operating responsibility
- Fits ongoing record synchronization when the required operations are supported. Add workflow steps for approvals or business actions that go beyond copying fields.
- Before you choose
- Check record matching: Retain separate ticket and task IDs with an explicit relationship; several tasks may resolve one ticket. Verify field coverage, deletion handling, and how changes are detected.
Native vendor integration
- Best fit
- A vendor-built integration may fit if it supports your D2L Brightspace and Salesforce record types.
- Operating responsibility
- Can reduce setup for a supported workflow. You may need another method for records or business steps it does not cover.
- Before you choose
- First check whether either vendor offers this integration. If available, verify Assignments (Dropbox) / Cases, update direction, account tier, and related-record handling.
Custom API or workflow
- Best fit
- Consider explicit orchestration for the Assignments (Dropbox) / Cases handoff.
- Operating responsibility
- Provides control over business steps; the team owns credentials, version changes, error queues, and reconciliation.
- Before you choose
- Verify endpoint permissions, pagination, quotas, duplicate detection, and failure recovery.
File or scheduled snapshot
- Best fit
- Consider for a one-time D2L Brightspace / Salesforce migration or a reporting need with an explicit freshness window.
- Operating responsibility
- Can simplify a bounded transfer; later changes and deletion history require another extraction or a separately designed incremental process.
- Before you choose
- Record the extraction cutoff, source IDs, encoding, date/number formats, and reconciliation totals.
Workflow scenarios and expected results
Support case or ticket process handoff
Planning example. Stacksync support for the required connection and record operations needs a technical review.
Starting event: A change to the selected Assignments (Dropbox) or Cases record needs a defined result in the other system.
- Start with D2L Brightspace Assignments (Dropbox) and Salesforce Cases. Use the record-matching and field-ownership rules from your mapping worksheet.
- Resolve requester, organization, team, and status references before ticket updates.
- Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.
Expected result: Escalate the same ticket twice, close one of several tasks, and verify that private ticket content is not copied into a public work item.
If it fails: Check whether a reply or notification was already sent before replaying ticket actions.
Task or work item sync test
Planning example. Stacksync support for the required connection and record operations needs a technical review.
Starting event: A change to the selected Assignments (Dropbox) or Tasks and Events record needs a defined result in the other system.
- Start with D2L Brightspace Assignments (Dropbox) and Salesforce Tasks and Events. Use the record-matching and field-ownership rules from your mapping worksheet.
- Resolve project, user, and parent-item references before the task.
- Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.
Expected result: Test a reassignment, an unsupported status transition, a deleted parent, and a due date across time zones.
If it fails: Reconcile the destination state before retrying a transition to avoid reopening completed work.
Define an explicit handoff between D2L Brightspace and Salesforce
This is an evaluation scenario; connector and operation support require confirmation.
Starting event: A business event involving Users or Assignments (Dropbox) needs a defined response involving Accounts or Contacts.
- Document what the source event means and which destination record or action should respond. A similar name does not establish a shared entity.
- Retain separate IDs and choose whether the destination is a report, a new work item, or a change to an existing record.
- Assign an approval owner and a duplicate-detection rule before running an action. Use a custom workflow only after its endpoint support is confirmed.
Expected result: An example input has an unambiguous destination and expected result; repeated delivery produces only the intended change.
If it fails: Resolve missing identity or ambiguous business meaning before retrying; route unsupported operations to the implementation owner.
Initial load and acceptance testing
Keep both record IDs with the expected and actual result. Reconcile the same filters and time window in each system.
Assignments (Dropbox) / Cases
Test case
Escalate the same ticket twice, close one of several tasks, and verify that private ticket content is not copied into a public work item.
Expected result
The expected support case or ticket relationship is preserved with no duplicate action or unintended write.
Assignments (Dropbox) / Tasks and Events
Test case
Test a reassignment, an unsupported status transition, a deleted parent, and a due date across time zones.
Expected result
The expected task or work item relationship is preserved with no duplicate action or unintended write.
Direction and permissions
Test case
Bring an example source record and the intended destination operation to the compatibility review. Confirm the supported route before granting write access.
Expected result
Only an approved, supported direction and permitted fields are written.
Freshness and reconciliation
Test case
Measure source and destination times for the selected records under normal load and a burst. Reconcile IDs and values using the same filters and cutoff.
Expected result
The process meets its agreed freshness target and reconciliation has no unexplained differences.
Failed updates, retries and recovery
Start with the failed record and the destination error, then inspect the source value, field requirements, and access.
Rejected or repeated support case or ticket change
Investigate
Inspect D2L Brightspace Assignments (Dropbox) and Salesforce Cases, their IDs, and the destination error.
Next action
Check whether a reply or notification was already sent before replaying ticket actions.
Rejected or repeated task or work item change
Investigate
Inspect D2L Brightspace Assignments (Dropbox) and Salesforce Tasks and Events, their IDs, and the destination error.
Next action
Reconcile the destination state before retrying a transition to avoid reopening completed work.
A record type or update is unavailable
Investigate
Check the D2L Brightspace and Salesforce connector guides, account permissions, and any operations marked On Request.
Next action
Ask the integration team to confirm a supported way to handle that record. Verify whether it needs connector configuration or a separate workflow step.
Source and destination disagree after a retry
Investigate
Compare current source values, destination validation, identity mappings, and any side effects already completed.
Next action
Stacksync issue retry reads the current source state. Decide the intended state before retrying or reverting; reconcile downstream effects separately.
Read the Stacksync issues dashboard guide for retry and revert behavior.
Change detection and update delivery
How updates move between D2L Brightspace and Salesforce
See how each system detects changes and which updates the other system can receive. Each direction has its own permissions and record requirements.
D2L Brightspace Salesforce Direction requires confirmation
Detect changesConfirm how Stacksync detects changes for this connector and the objects you need.
Apply updatesConfirm that Stacksync can create or update the records you need in Salesforce.
Salesforce D2L Brightspace Direction requires confirmation
Detect changesStacksync uses Apex triggers where permitted, or regular incremental polling when triggers cannot be used. Confirm the selected mode for each object.
Apply updatesConfirm that Stacksync can create or update the records you need in D2L Brightspace.
Update timing and record limits
- Measure initial-load and ongoing-change latency separately. Source detection, selected objects, account limits, and destination validation determine the observed delay.
- Review write-back, deletion handling, update timing, and account limits with the integration team.
FAQ
D2L Brightspace and Salesforce integration FAQ
-
Explore a D2L Brightspace and Salesforce integration with a Stacksync engineer. Stacksync support for D2L Brightspace is not established by the connector documentation reviewed for this page. Start with one record and the update your business needs to identify an implementation path.
-
Confirm two-way support with Stacksync for the records and fields you need in both systems. Access to a vendor API does not confirm that its Stacksync connector supports write-back.
-
Prepare both accounts, the selected object schemas, stable source and destination IDs, and the expected outcome. Identify the D2L Brightspace account, edition, environment, and business objects the integration must access. Authorize a Salesforce user with API access. Check whether the selected objects can use Apex triggers or require polling. Use the pair worksheet to record ownership and acceptance criteria.
-
Measure initial-load and ongoing-change latency separately. Source detection, selected objects, account limits, and destination validation determine the observed delay.
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No. Stacksync documents that pre-existing duplicates are not merged automatically when two-way sync begins. Review the initial dataset and matching plan before enabling it; an empty destination can simplify the first load.
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Start with one business entity and a stable record ID. Map a small set of editable fields with compatible types, test required values and relationships, then expand after the pilot passes.
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Check the destination error, field constraints, permissions, and current source value. The Stacksync issues dashboard supports retry and revert; retry reads current source values, so verify the intended record state before acting.
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Use the current Stacksync pricing page and confirm the supported implementation with the team. Scope the required objects, record volume, update frequency, initial load, and support needs when comparing a managed connector with native or custom development.
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Start by reviewing Assignments (Dropbox) in D2L Brightspace and Cases in Salesforce. Check how these records relate in your workflow, then confirm the actual fields and supported operations. Test record matching and one failed or repeated update before adding more records.
-
Choose a method around one example record and the update your business needs. Use Assignments (Dropbox) / Cases to review record matching and confirm Stacksync support for the required operations. Compare ongoing sync, a custom workflow, and a scheduled export against that requirement.
Integration directory
Related integrations
Review documented support, sync direction, and setup requirements on each pair page. Search all 434 integrations listed for D2L Brightspace and Salesforce.
Next step
Plan your integration with an engineer
Walk through your D2L Brightspace and Salesforce records, field mappings, and requirements with an integration engineer.
