Skip to content
Business productivity ⇄ Developer tools

ConnectWise to PagerDuty integration — real-time, two-way sync

Keep ConnectWise and PagerDuty in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect ConnectWise and PagerDuty

Connect the tickets, records, and events in ConnectWise to the systems engineering runs in PagerDuty, kept current in real time and in both directions.

ConnectWise is where customer-facing and operational work happens: the tickets, conversations, contacts, and records a team touches every day. PagerDuty is where engineering runs the systems behind that work — the issue trackers, message brokers, directories, and monitors that keep services moving. The same items, people, and events matter to both, and when the only link between them is a manual hand-off or an overnight export, each side acts on a stale copy of what the other already knows.

Stacksync syncs Activities, Companies, Contacts, Service Tickets in ConnectWise with Escalation Policies, On-Calls, Notes and Log Entries, Incidents in PagerDuty field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync maps the overlap, resolves conflicts by rules you set, and keeps every copy current, with no middleware to build and no API limits to babysit.

Common use cases

  • 01 Push closed-won opportunities from the CRM into ConnectWise to kick off agreements and onboarding projects.
  • 02 Reconcile ConnectWise invoices and agreements against the accounting system to catch billing gaps.
  • 03 Write Schedules and Escalation Policies from a workforce tool or source-of-truth spreadsheet so rotations and overrides stay consistent across teams.
  • 04 Mirror Services and their integration keys with a CMDB or service catalog so ownership and tier metadata stay aligned in both directions.

Common sync patterns

Where PagerDuty moves messages between services: activity lands on the stream

Records created or changed in ConnectWise publish to the queue or topic in PagerDuty as they happen, so downstream services react to real events rather than polling for them.

Where PagerDuty is the directory or identity source: one set of users

People and accounts in ConnectWise stay matched to the users in PagerDuty, so access, provisioning, and org changes propagate instead of being keyed in twice.

Where PagerDuty watches operations: live volumes for visibility

Open items, throughput, and error counts from ConnectWise replicate into PagerDuty, so the operational view reflects what is actually happening in the business.

What you can sync between ConnectWise and PagerDuty

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

ConnectWise objects PagerDuty objects How this pairing syncs
Activities Sales and service activity records synced for engagement reporting. Teams Groupings of users, services, and escalation policies; synced two-way so membership mirrors org structure from an IdP or HRIS. Activities is specific to ConnectWise and Teams to PagerDuty — each maps to any object or custom field on the other side.
Companies Client and prospect account records that anchor most other PSA data in a sync. Schedules On-call rotations built from layers and overrides; read and written so calendar or workforce tools can drive who is on call. Companies is specific to ConnectWise and Schedules to PagerDuty — each maps to any object or custom field on the other side.
Contacts People attached to companies, commonly synced against CRM contact records. Escalation Policies Ordered rules routing incidents to users and schedules; read and written two-way to codify paging logic from a source of truth. Contacts is specific to ConnectWise and Escalation Policies to PagerDuty — each maps to any object or custom field on the other side.
Service Tickets Support and service desk tickets, including status, board, and priority fields. On-Calls Computed view of who is on call now, derived from schedules and escalation policies; read-only, ideal for pushing current responders into other systems. Service Tickets is specific to ConnectWise and On-Calls to PagerDuty — each maps to any object or custom field on the other side.
Opportunities Sales pipeline records synced to CRMs for forecasting and handoff. Notes and Log Entries Notes are writable to append context to an incident; log entries are a read-only record of every action taken on that incident. Opportunities is specific to ConnectWise and Notes and Log Entries to PagerDuty — each maps to any object or custom field on the other side.
Agreements Recurring contracts and managed-service agreements used for billing reconciliation. Incidents Core records with status of triggered, acknowledged, or resolved plus urgency and assignments; created, updated, and resolved two-way, with V3 webhooks firing on each transition. Agreements is specific to ConnectWise and Incidents to PagerDuty — each maps to any object or custom field on the other side.

How changes propagate between ConnectWise and PagerDuty

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

ConnectWise PagerDuty Sub-second propagation

DetectionConnectWise notifies Stacksync of record changes through webhook events. Callbacks (webhooks) on record changes, supplemented by polling on last-updated fields.

DeliveryEach detected change is written to PagerDuty through its API, with automatic retries and rate-limit backoff.

PagerDuty ConnectWise Sub-second propagation

DetectionPagerDuty notifies Stacksync of record changes through webhook events. V3 webhook subscriptions push incident.* and service.* events (triggered, acknowledged, escalated, resolved, created, updated).

DeliveryEach detected change is written to ConnectWise through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • ConnectWise: Subject to the platform's API rate limits per company and integration.
  • PagerDuty: REST API allows 960 requests per minute per token and returns HTTP 429 when exceeded; the Events API is rate-limited separately per integration key.
What ships with ConnectWise ⇄ PagerDuty

Connect ConnectWise and PagerDuty for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every ConnectWise–PagerDuty connection.

Real-time

Two-way sync

Changes in ConnectWise or PagerDuty instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever ConnectWise or PagerDuty data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single ConnectWise or PagerDuty record.

Observability

Monitoring

Track your ConnectWise ⇄ PagerDuty sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between ConnectWise and PagerDuty.

How the ConnectWise and PagerDuty connectors work

ConnectWise

Integration surface
REST API
Authentication
Public/private API key pair for an API member, combined with a registered clientId, sent via Basic authentication
Change detection
Callbacks (webhooks) on record changes, supplemented by polling on last-updated fields
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits per company and integration

PagerDuty

Integration surface
REST API v2 (plus Events API v2 for inbound alerts)
Authentication
REST API token via the Authorization: Token header (account-level for full access or user-level scoped to the user's permissions), or OAuth 2.0 (Authorization Code / PKCE); the Events API v2 uses a per-service routing (integration) key
Change detection
V3 webhook subscriptions push incident.* and service.* events (triggered, acknowledged, escalated, resolved, created, updated); list endpoints also support polling with updated_at and since/until windows
Capabilities
read · write · webhooks
Rate limits
REST API allows 960 requests per minute per token and returns HTTP 429 when exceeded; the Events API is rate-limited separately per integration key.
PagerDuty setup guide
How it works

How to connect ConnectWise to PagerDuty — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate ConnectWise and PagerDuty with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    ConnectWise connected
    PagerDuty connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the ConnectWise and PagerDuty objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · ConnectWise ⇄ PagerDuty
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    ConnectWise PagerDuty
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo
FAQ

ConnectWise and PagerDuty integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 378 integrations available for ConnectWise and PagerDuty.

Popular · 8 of 378
All ConnectWise integrations All PagerDuty integrations Browse all integrations
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own