Real-time
Two-way sync
Changes in Cin7 or Zendesk instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ Business productivity
Cin7 to Zendesk integration — real-time, two-way sync
Keep Cin7 and Zendesk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Cin7 and Zendesk
Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Zendesk and Cin7.
The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Zendesk is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.
Stacksync syncs Ticket Forms, Tickets, Tickets Comments, Users in Zendesk with Sales orders, Purchase orders, Contacts, Branches / locations in Cin7 bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.
Common use cases
- Sync tickets, users, and organizations into Postgres so support analytics run on SQL instead of repeated API pulls.
- Write CRM account tier, owner, and renewal data onto Zendesk organizations and ticket fields so agents see context in the ticket.
- Keep customer records aligned between Cin7 and the CRM to remove duplicate account entry.
- Write purchase orders created in a planning tool back into Cin7 for receiving.
Where Cin7 is the HR or people system of record
Worker and organization data from Cin7 stays current in Zendesk, so the tools people use daily reflect the org as it actually is.
Master data corrections travel
A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.
Where Zendesk faces customers and Cin7 carries account records
Order, invoice, or account status from Cin7 appears alongside the customer in Zendesk, so front-line teams answer from live data.
What you can sync between Cin7 and Zendesk
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Cin7 objects | Zendesk objects | |
|---|---|---|
| Contacts Customers and suppliers, matched to CRM records to keep account data consistent. | Tickets The central work object; synced to databases for SLA and volume reporting or mirrored into engineering tools. | |
| Branches / locations Warehouse entities that scope every stock movement and order allocation. | Tickets Comments Synced with incremental and full sync per the Stacksync docs. | |
| Stock adjustments and transfers Inventory movements read for audit and reconciliation reporting. | Users End users and agents; matched to CRM contacts to keep requester data consistent. | |
| Credit notes / returns Return documents synced so finance and support see the same refund state. | Organizations Company groupings for users; typically kept aligned with CRM accounts. | |
| Products SKU records with options and pricing, synced with storefront and marketplace catalogs. | Attachments Synced with incremental and full sync per the Stacksync docs. | |
| Inventory levels Stock on hand by branch or location, published outward for availability. | Ticket Forms Synced with incremental and full sync per the Stacksync docs. |
What ships with Cin7 ⇄ Zendesk
Connect Cin7 and Zendesk for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Cin7–Zendesk connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Cin7 or Zendesk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Cin7 or Zendesk record.
Observability
Monitoring
Track your Cin7 ⇄ Zendesk sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Cin7 and Zendesk.
How the Cin7 and Zendesk connectors work
Cin7
- Integration surface
- REST API; note that Cin7 Omni and Cin7 Core (formerly DEAR Systems) are separate products with separate APIs
- Authentication
- API key credentials (paired with a username or account ID, depending on the product)
- Change detection
- Polling on modified-date filters; webhook support exists on some editions for order and stock events
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-account API rate limits that differ between Cin7 Omni and Cin7 Core
Zendesk
- Integration surface
- REST API
- Authentication
- OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App"
- Change detection
- Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers
- Capabilities
- read · write · webhooks
- Rate limits
- Request limits vary by plan; incremental export endpoints have their own allowances.
How it works
How to connect Cin7 to Zendesk — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Cin7 and Zendesk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Cin7
connected
Zendesk
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Cin7 and Zendesk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Cin7 ⇄ ZendeskCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Cin7 ZendeskCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Cin7 and Zendesk integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Cin7 and Zendesk: authenticate both systems, choose the objects to sync (such as Cin7's Contacts and Branches / locations), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Cin7 and Zendesk records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Cin7 and Zendesk connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Cin7–Zendesk integration in-house.
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Yes — Stacksync ships production-grade connectors for both Cin7 and Zendesk. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Cin7: Polling on modified-date filters; webhook support exists on some editions for order and stock events. On Zendesk: Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Zendesk side: Ticket Forms, Tickets, Tickets Comments, Users, plus custom fields where Zendesk exposes them. On the Cin7 side: Sales orders, Purchase orders, Contacts, Branches / locations. Stacksync auto-detects both schemas and converts types between the two systems.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Cin7 and Zendesk.
Popular · 8 of 386
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Cin7 ⇄ Lusha -
Cin7 ⇄ Microsoft 365 -
Cin7 ⇄ Microsoft Dynamics 365 -
Cin7 ⇄ Microsoft Teams -
Zendesk ⇄ Sage X3 -
Zendesk ⇄ SAP -
Zendesk ⇄ Snapfulfil -
Zendesk ⇄ Syspro
No integrations match .
