Manage approved account changes across Okta and Campfire
This is an evaluation scenario; connector and operation support require confirmation.
Starting event: An approved identity change in Okta needs to be reflected in the Campfire process.
- Identify the tenant and immutable user ID in Okta; determine whether Bill or Invoice has a legitimate relationship to that user.
- Separate reporting identity context from actions that create users, grant access, or deactivate accounts. Document the approval and effective date before any action.
- Keep identity attributes separate from customer contacts and exclude attributes unnecessary for the process.
Expected result: A rename preserves identity; an unapproved access change is withheld; a future-dated change waits until its approved time.
If it fails: Review current permissions and approval before retrying. A stale event must not restore access that has since been removed.