Real-time
Two-way sync
Changes in Autopilot or ServiceNow instantly reflect in both systems. No stale data, no manual imports.
AI ⇄ Business productivity
Autopilot to ServiceNow integration — real-time, two-way sync
Keep Autopilot and ServiceNow in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Autopilot and ServiceNow
Feed ServiceNow's records into Autopilot for indexing, classification, and generation, then land the model's output back on those same records, in real time and in both directions.
Autopilot works on data it does not own. The records, conversations, tickets, messages, and events it needs to embed, classify, summarize, or answer questions about actually live in ServiceNow, the tool the team uses every day. So the value of Autopilot depends on two flows that most teams stitch together with a custom script or a one-time export: getting ServiceNow's data in, and getting the model's results back out to where people can act on them. When either flow runs on a batch or a stale snapshot, the model reasons over yesterday's data and its output never reaches the record it belongs to.
Stacksync syncs Problems, Service Catalog Requests, Configuration Items (CMDB), Users and Groups from ServiceNow into Autopilot continuously, so the model always works from current records instead of a snapshot, and writes Journeys (Triggers), Activities, Contacts, Lists, the scores, labels, summaries, drafts, and embedding metadata Autopilot produces, back onto the matching record in ServiceNow. The sync is field-level and keyed on a stable identifier, so every output attaches to the exact record it came from and each system keeps its own extra fields untouched.
You decide the direction and the trigger conditions per field: pull records one way to build and keep a retrieval corpus current, push results the other way onto the operational record, or both.
Common use cases
- 01 Upsert Contacts from a CRM or product database into Autopilot so new signups and profile changes flow into email and SMS journeys without manual CSV imports.
- 02 Add contacts to a Journey from a database event or CRM stage change to start automated onboarding or nurture sequences.
- 03 Bi-directional sync of incidents with engineering issue trackers so IT and engineering work the same ticket without re-keying
- 04 Keep CMDB configuration items aligned with asset inventories and cloud resource databases
Common sync patterns
Where Autopilot classifies or scores: results land on the record
Categories, sentiment, priority, or scores produced by Autopilot write back onto the matching record in ServiceNow, so the team acts on them in the tool they already use.
Where Autopilot generates text: drafts and summaries where the work happens
Summaries, suggested replies, or generated content from Autopilot sync onto the ServiceNow record as a field or note, ready for a person to review before it goes out.
Every output routes back to the right record
Because each item is matched on a stable identifier, an Autopilot result always attaches to the record in ServiceNow it was computed from, with no manual reconciliation.
What you can sync between Autopilot and ServiceNow
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Autopilot objects | ServiceNow objects | How this pairing syncs | |
|---|---|---|---|
| Activities Per-contact activity and event history (opens, clicks, journey steps); read-only feed used for engagement reporting. | Users and Groups Sys_user and group tables synced with HR systems and identity providers. | Activities is specific to Autopilot and Users and Groups to ServiceNow — each maps to any object or custom field on the other side. | |
| Contacts Core people records (email, name, custom fields, list and segment membership); upserted two-way as the primary sync object. | Tasks The base task table that incidents, changes, and requests extend. | Contacts is specific to Autopilot and Tasks to ServiceNow — each maps to any object or custom field on the other side. | |
| Lists Static contact lists; membership is readable per list and writable by adding or removing contacts. | Knowledge Articles Support content that can be mirrored to help centers or search indexes. | Lists is specific to Autopilot and Knowledge Articles to ServiceNow — each maps to any object or custom field on the other side. | |
| Custom Fields User-defined contact properties (string, number, date, boolean); discovered so field keys map cleanly to destination columns. | Custom Tables Scoped or u_-prefixed tables are addressable through the same Table API as standard ones. | Custom Fields is specific to Autopilot and Custom Tables to ServiceNow — each maps to any object or custom field on the other side. | |
| Smart Segments Rule-based dynamic audiences; membership is computed by Autopilot, so it is read-only over the API. | Incidents The core ITSM ticket; commonly synced with engineering trackers and CRMs. | Smart Segments is specific to Autopilot and Incidents to ServiceNow — each maps to any object or custom field on the other side. | |
| Journeys (Triggers) Automation journeys; a contact can be added to a journey via its trigger endpoint to start automated email or SMS sequences. | Change Requests Track planned changes; synced to deployment and release tooling. | Journeys (Triggers) is specific to Autopilot and Change Requests to ServiceNow — each maps to any object or custom field on the other side. |
How changes propagate between Autopilot and ServiceNow
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Autopilot ServiceNow Interval-based propagation
DetectionStacksync polls Autopilot for changes on an incremental schedule, reading only records changed since the previous pass. No CDC.
DeliveryEach detected change is written to ServiceNow through its API, with automatic retries and rate-limit backoff.
ServiceNow Autopilot Interval-based propagation
DetectionStacksync polls ServiceNow for changes on an incremental schedule, reading only records changed since the previous pass. Polling on sys_updated_on timestamps.
DeliveryEach detected change is written to Autopilot through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Autopilot: The REST API is capped at 100 requests/minute per account; exceeding it returns HTTP 429. Enterprise plans can request a higher limit. Contact writes accept an array for bulk upsert, and list and segment reads paginate via a bookmark cursor.
- ServiceNow: Subject to instance-level API rate limits and concurrency semaphores configured by administrators.
What ships with Autopilot ⇄ ServiceNow
Connect Autopilot and ServiceNow for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Autopilot–ServiceNow connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Autopilot or ServiceNow data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Autopilot or ServiceNow record.
Observability
Monitoring
Track your Autopilot ⇄ ServiceNow sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Autopilot and ServiceNow.
How the Autopilot and ServiceNow connectors work
Autopilot
- Integration surface
- REST API (Autopilot v1); Autopilot rebranded to Ortto in 2021 and the newer Ortto API co-exists with the legacy Autopilot endpoints
- Authentication
- Per-account API key sent in the autopilotapikey request header (generated in account settings); requests use Content-Type application/json against https://api2.autopilothq.com/v1/
- Change detection
- No CDC; incremental sync polls the /contacts endpoint with bookmark cursor pagination and updated timestamps. Journey webhook actions can push specific contact events, but there is no general change-subscription webhook, so polling is the reliable path.
- Capabilities
- read · write
- Rate limits
- The REST API is capped at 100 requests/minute per account; exceeding it returns HTTP 429. Enterprise plans can request a higher limit. Contact writes accept an array for bulk upsert, and list and segment reads paginate via a bookmark cursor.
ServiceNow
- Integration surface
- REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations
- Authentication
- OAuth 2.0 or basic authentication against the instance
- Change detection
- Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer
- Capabilities
- read · write
- Rate limits
- Subject to instance-level API rate limits and concurrency semaphores configured by administrators
How it works
How to connect Autopilot to ServiceNow — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Autopilot and ServiceNow with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Autopilot
connected
ServiceNow
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Autopilot and ServiceNow objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Autopilot ⇄ ServiceNowCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Autopilot ServiceNowCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Autopilot and ServiceNow integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Autopilot and ServiceNow: authenticate both systems, choose the objects to sync (such as Autopilot's Activities and Contacts), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Autopilot and ServiceNow. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Autopilot: No CDC; incremental sync polls the /contacts endpoint with bookmark cursor pagination and updated timestamps. Journey webhook actions can push specific contact events, but there is no general change-subscription webhook, so polling is the reliable path. On ServiceNow: Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Autopilot side: Journeys (Triggers), Activities, Contacts, Lists, plus custom fields where Autopilot exposes them. On the ServiceNow side: Problems, Service Catalog Requests, Configuration Items (CMDB), Users and Groups. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Autopilot and ServiceNow: Where Autopilot classifies or scores: results land on the record; Where Autopilot generates text: drafts and summaries where the work happens; Every output routes back to the right record. Categories, sentiment, priority, or scores produced by Autopilot write back onto the matching record in ServiceNow, so the team acts on them in the tool they already use.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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