Real-time
Two-way sync
Changes in Autopilot or Front instantly reflect in both systems. No stale data, no manual imports.
AI ⇄ Business productivity
Autopilot to Front integration — real-time, two-way sync
Keep Autopilot and Front in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Celigo
Why teams connect Autopilot and Front
Feed Front's records into Autopilot for indexing, classification, and generation, then land the model's output back on those same records, in real time and in both directions.
Autopilot works on data it does not own. The records, conversations, tickets, messages, and events it needs to embed, classify, summarize, or answer questions about actually live in Front, the tool the team uses every day. So the value of Autopilot depends on two flows that most teams stitch together with a custom script or a one-time export: getting Front's data in, and getting the model's results back out to where people can act on them. When either flow runs on a batch or a stale snapshot, the model reasons over yesterday's data and its output never reaches the record it belongs to.
Stacksync syncs Accounts, Inboxes, Tags, Teammates from Front into Autopilot continuously, so the model always works from current records instead of a snapshot, and writes Contacts, Lists, Custom Fields, Smart Segments, the scores, labels, summaries, drafts, and embedding metadata Autopilot produces, back onto the matching record in Front. The sync is field-level and keyed on a stable identifier, so every output attaches to the exact record it came from and each system keeps its own extra fields untouched.
You decide the direction and the trigger conditions per field: pull records one way to build and keep a retrieval corpus current, push results the other way onto the operational record, or both.
Common use cases
- 01 Mirror List and Smart Segment membership into a warehouse to power attribution and audience analytics alongside other sources.
- 02 Stream Activities into a warehouse so opens, clicks, and journey steps sit next to product and revenue data for lifecycle reporting.
- 03 Feed CSAT and SLA reporting from synced conversation events rather than manual exports.
- 04 Sync conversations, messages, and tags into Postgres for response-time and volume analytics across inboxes.
Common sync patterns
Every output routes back to the right record
Because each item is matched on a stable identifier, an Autopilot result always attaches to the record in Front it was computed from, with no manual reconciliation.
Build a retrieval corpus from Front's records
Records, tickets, messages, or events from Front sync into Autopilot so they can be indexed, embedded, or retrieved as context, without a hand-built extraction job.
Keep the model's knowledge current
As records change in Front, the synced copy in Autopilot updates within seconds, so retrieval and generation reason over live data rather than a stale export.
What you can sync between Autopilot and Front
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Autopilot objects | Front objects | How this pairing syncs | |
|---|---|---|---|
| Contacts Core people records (email, name, custom fields, list and segment membership); upserted two-way as the primary sync object. | Contacts People across channels; matched to CRM contacts, with custom fields carrying external context. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Activities Per-contact activity and event history (opens, clicks, journey steps); read-only feed used for engagement reporting. | Channels Connected addresses (email, SMS, chat); define where messages originate and send from. | Activities is specific to Autopilot and Channels to Front — each maps to any object or custom field on the other side. | |
| Lists Static contact lists; membership is readable per list and writable by adding or removing contacts. | Conversations The central threaded unit that messages, comments, and tags attach to; synced for support analytics. | Lists is specific to Autopilot and Conversations to Front — each maps to any object or custom field on the other side. | |
| Custom Fields User-defined contact properties (string, number, date, boolean); discovered so field keys map cleanly to destination columns. | Messages Inbound and outbound emails, chats, and SMS within a conversation; read out for response-time reporting. | Custom Fields is specific to Autopilot and Messages to Front — each maps to any object or custom field on the other side. | |
| Smart Segments Rule-based dynamic audiences; membership is computed by Autopilot, so it is read-only over the API. | Comments Internal team notes on conversations; usually read-only in syncs. | Smart Segments is specific to Autopilot and Comments to Front — each maps to any object or custom field on the other side. | |
| Journeys (Triggers) Automation journeys; a contact can be added to a journey via its trigger endpoint to start automated email or SMS sequences. | Accounts Company groupings of contacts; kept aligned with CRM accounts. | Journeys (Triggers) is specific to Autopilot and Accounts to Front — each maps to any object or custom field on the other side. |
How changes propagate between Autopilot and Front
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Autopilot Front Interval-based propagation
DetectionStacksync polls Autopilot for changes on an incremental schedule, reading only records changed since the previous pass. No CDC.
DeliveryEach detected change is written to Front through its API, with automatic retries and rate-limit backoff.
Front Autopilot Sub-second propagation
DetectionFront notifies Stacksync of record changes through webhook events. Application webhooks and rule-triggered webhooks, with the events endpoint available for polling.
DeliveryEach detected change is written to Autopilot through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Autopilot: The REST API is capped at 100 requests/minute per account; exceeding it returns HTTP 429. Enterprise plans can request a higher limit. Contact writes accept an array for bulk upsert, and list and segment reads paginate via a bookmark cursor.
- Front: Request limits vary by plan.
What ships with Autopilot ⇄ Front
Connect Autopilot and Front for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Autopilot–Front connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Autopilot or Front data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Autopilot or Front record.
Observability
Monitoring
Track your Autopilot ⇄ Front sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Autopilot and Front.
How the Autopilot and Front connectors work
Autopilot
- Integration surface
- REST API (Autopilot v1); Autopilot rebranded to Ortto in 2021 and the newer Ortto API co-exists with the legacy Autopilot endpoints
- Authentication
- Per-account API key sent in the autopilotapikey request header (generated in account settings); requests use Content-Type application/json against https://api2.autopilothq.com/v1/
- Change detection
- No CDC; incremental sync polls the /contacts endpoint with bookmark cursor pagination and updated timestamps. Journey webhook actions can push specific contact events, but there is no general change-subscription webhook, so polling is the reliable path.
- Capabilities
- read · write
- Rate limits
- The REST API is capped at 100 requests/minute per account; exceeding it returns HTTP 429. Enterprise plans can request a higher limit. Contact writes accept an array for bulk upsert, and list and segment reads paginate via a bookmark cursor.
Front
- Integration surface
- REST API (Core API)
- Authentication
- OAuth authorization via the Stacksync UI ("Connections" > "create new connection" > "Front" > "Authorize") — no coding required
- Change detection
- Application webhooks and rule-triggered webhooks, with the events endpoint available for polling
- Capabilities
- read · write · webhooks
- Rate limits
- Request limits vary by plan.
How it works
How to connect Autopilot to Front — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Autopilot and Front with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Autopilot
connected
Front
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Autopilot and Front objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Autopilot ⇄ FrontCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Autopilot FrontCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Autopilot and Front integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Autopilot and Front: authenticate both systems, choose the objects to sync (such as Autopilot's Contacts and Activities), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Autopilot and Front: Every output routes back to the right record; Build a retrieval corpus from Front's records; Keep the model's knowledge current. Because each item is matched on a stable identifier, an Autopilot result always attaches to the record in Front it was computed from, with no manual reconciliation.
-
Autopilot: REST API (Autopilot v1); Autopilot rebranded to Ortto in 2021 and the newer Ortto API co-exists with the legacy Autopilot endpoints. Authentication: Per-account API key sent in the autopilotapikey request header (generated in account settings); requests use Content-Type application/json against https://api2.autopilothq.com/v1/. Front: REST API (Core API). Authentication: OAuth authorization via the Stacksync UI ("Connections" > "create new connection" > "Front" > "Authorize") — no coding required. Stacksync manages authentication, retries, and rate limits on both sides.
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Autopilot: Smart Segment membership is computed by Autopilot and is read-only over the API, while Lists are directly writable by adding or removing contacts. Front: Contacts and accounts support custom fields, commonly used to hold CRM IDs and account context surfaced in the agent's inbox view. Stacksync's field mapping accounts for these differences between Autopilot and Front without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Autopilot and Front records are not retained after a sync operation.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 462 integrations available for Autopilot and Front.
Popular · 8 of 462
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Autopilot ⇄ Quip -
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Front ⇄ Pinecone -
Front ⇄ Openai -
Front ⇄ Azure OpenAI -
Front ⇄ Anthropic
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