Real-time
Two-way sync
Changes in Atlassian or Gong instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
Atlassian to Gong integration — real-time, two-way sync
Keep Atlassian and Gong in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Atlassian and Gong
Sync what happens in Atlassian with the customer records in Gong, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Atlassian holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Custom Fields, Workflows and Statuses, Users and Groups, Confluence Pages in Atlassian to Interaction Stats (Activity), Trackers & Scorecards, CRM Objects, Library in Gong with bi-directional, real-time sync. Activity and record changes in Atlassian update the matching contact or account in Gong, and CRM data flows the other way wherever Atlassian can store and use it.
Common use cases
- 01 Keep Jira and a second tracker (for example a customer's Jira instance) aligned during co-delivery projects.
- 02 Sync Confluence page metadata into a knowledge index so other tools can link to current documentation.
- 03 Sync Interaction Stats such as talk ratios and per-rep activity into a coaching database for engagement and rep-performance dashboards.
- 04 Import externally recorded dialer or web-conference calls into Gong via POST /v2/calls so they get transcribed and analyzed like native Gong calls.
Common sync patterns
Where Atlassian supplies contact or company data
Enriched fields land directly on records in Gong, and refreshes keep them from going stale.
Where Atlassian can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Gong sync into Atlassian, so people working there have the context without switching tools.
Where Atlassian handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Gong, so sales sees open issues before the next call.
What you can sync between Atlassian and Gong
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Atlassian objects | Gong objects | How this pairing syncs | |
|---|---|---|---|
| Confluence Pages Documentation content readable and writable through the Confluence REST API. | Data Privacy (Erasure) GDPR/CCPA deletion handled by POST /v2/data-privacy/erase-data-for-email, with data-for-email lookups on the read side; a write path used for compliance deletions. | Confluence Pages is specific to Atlassian and Data Privacy (Erasure) to Gong — each maps to any object or custom field on the other side. | |
| Confluence Spaces Namespaces that scope page syncs and permissions. | Calls Retrieved via POST /v2/calls/extensive with participants, topics, trackers, scorecards, and media URLs, filtered by fromDateTime/toDateTime; external recordings are also imported via POST /v2/calls with media uploaded via PUT /v2/calls/{id}/media. Read and write. | Confluence Spaces is specific to Atlassian and Calls to Gong — each maps to any object or custom field on the other side. | |
| Jira Issues The central work item, synced two-way with CRMs, support desks, and other trackers. | Transcripts Speaker-attributed, timestamped sentences retrieved via POST /v2/calls/transcript for one or more callIds; available only after asynchronous processing completes. Read-only. | Jira Issues is specific to Atlassian and Transcripts to Gong — each maps to any object or custom field on the other side. | |
| Jira Projects Containers that scope issues, workflows, and permissions for a sync. | Users Gong users and team members with roles, titles, email, and settings, read via GET /v2/users to map call owners and participants to CRM and warehouse identities. Read-only. | Jira Projects is specific to Atlassian and Users to Gong — each maps to any object or custom field on the other side. | |
| Boards and Sprints Agile structures read to report on sprint contents and status. | Interaction Stats (Activity) Aggregated talk/listen ratios, interaction stats, and day-by-day user activity retrieved via POST /v2/stats endpoints; read out for coaching and engagement reporting. Read-only. | Boards and Sprints is specific to Atlassian and Interaction Stats (Activity) to Gong — each maps to any object or custom field on the other side. | |
| Issue Comments Threaded discussion synced into linked tickets in external systems. | Trackers & Scorecards Keyword and topic tracker definitions plus coaching scorecards, including answered scorecards, read from Settings as coaching and deal-risk signals. Read-only. | Issue Comments is specific to Atlassian and Trackers & Scorecards to Gong — each maps to any object or custom field on the other side. |
How changes propagate between Atlassian and Gong
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Atlassian Gong Sub-second propagation
DetectionAtlassian notifies Stacksync of record changes through webhook events. Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill.
DeliveryEach detected change is written to Gong through its API, with automatic retries and rate-limit backoff.
Gong Atlassian Interval-based propagation
DetectionStacksync polls Gong for changes on an incremental schedule, reading only records changed since the previous pass. Polling POST /v2/calls/extensive on fromDateTime/toDateTime.
DeliveryEach detected change is written to Atlassian through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gong: 3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
What ships with Atlassian ⇄ Gong
Connect Atlassian and Gong for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Atlassian–Gong connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Atlassian or Gong data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Atlassian or Gong record.
Observability
Monitoring
Track your Atlassian ⇄ Gong sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Atlassian and Gong.
How the Atlassian and Gong connectors work
Atlassian
- Integration surface
- REST APIs per product (Jira Cloud and Confluence Cloud)
- Authentication
- OAuth 2.0 (3LO) for apps or API tokens with basic auth for scripts
- Change detection
- Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill
- Capabilities
- read · write · webhooks
Gong
- Integration surface
- REST API on api.gong.io/v2 - retrieval endpoints (calls, transcript, users, stats, settings, library, logs) plus write endpoints for importing calls, uploading CRM data, and data-privacy erasure
- Authentication
- Basic authorization header combining an Access Key and Access Key Secret (created by a Gong technical admin, base64-encoded as key:secret); OAuth 2.0 Bearer tokens are supported for marketplace apps
- Change detection
- Polling POST /v2/calls/extensive on fromDateTime/toDateTime; the public API exposes no outbound webhooks or CDC, though a Gong admin can configure a product-side automation Rule that POSTs matching calls to a URL. Transcripts and analysis appear only after asynchronous processing.
- Capabilities
- read · write
- Rate limits
- 3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
How it works
How to connect Atlassian to Gong — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Atlassian and Gong with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Atlassian
connected
Gong
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Atlassian and Gong objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Atlassian ⇄ GongCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Atlassian GongCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Atlassian and Gong integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Atlassian and Gong: authenticate both systems, choose the objects to sync (such as Atlassian's Confluence Pages and Confluence Spaces), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Atlassian and Gong: Where Atlassian supplies contact or company data; Where Atlassian can store CRM context: fields kept current; Where Atlassian handles support or shared inboxes. Enriched fields land directly on records in Gong, and refreshes keep them from going stale.
-
Atlassian: REST APIs per product (Jira Cloud and Confluence Cloud). Authentication: OAuth 2.0 (3LO) for apps or API tokens with basic auth for scripts. Gong: REST API on api.gong.io/v2 - retrieval endpoints (calls, transcript, users, stats, settings, library, logs) plus write endpoints for importing calls, uploading CRM data, and data-privacy erasure. Authentication: Basic authorization header combining an Access Key and Access Key Secret (created by a Gong technical admin, base64-encoded as key:secret); OAuth 2.0 Bearer tokens are supported for marketplace apps. Stacksync manages authentication, retries, and rate limits on both sides.
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Atlassian: Issue transitions are workflow-controlled, so writes that change status must call the transitions endpoint with a valid target state rather than setting the field directly. Gong: Transcript retrieval is a POST to /v2/calls/transcript that accepts callIds and returns speaker-attributed, timestamped sentences only for calls that have finished processing. Stacksync's field mapping accounts for these differences between Atlassian and Gong without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Atlassian and Gong records are not retained after a sync operation.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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