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Communications ⇄ CRM

Amazon SES to Intercom integration — real-time, two-way sync

Keep Amazon SES and Intercom in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Amazon SES and Intercom

Keep Intercom and Amazon SES working from the same contacts, and log every call, message, and meeting back on the record, in real time and in both directions.

Intercom holds the people the business talks to: the contacts, their phone numbers and email addresses, and which rep owns the relationship. Amazon SES is where the talking happens, whether that is calls, texts, email, or meetings. The two depend on the same people, and when the contact list in one drifts from the other, outreach goes to stale numbers and the record of what was said never makes it back to the account.

Stacksync syncs Tickets, Data Events, Custom Data Attributes, Tags in Intercom with Contact Lists, Email Templates, Suppression List, Verified Identities in Amazon SES field by field, in real time, and in both directions. Current contact details flow out to Amazon SES so it can reach the right person, and the calls, messages, and meetings Amazon SES produces flow back onto the matching record in Intercom. You decide which system owns which fields, and conflicts resolve by rules you set.

Common use cases

  • 01 Push product usage events from an application database into Intercom to trigger onboarding and retention messages
  • 02 Mirror conversations and tickets into a warehouse for support analytics and SLA reporting
  • 03 Write bounced and complained addresses from the SES Suppression List back onto CRM and marketing records so other tools stop emailing them.
  • 04 Keep Email Templates in sync from a CMS or Git-backed source into SES via CreateEmailTemplate and UpdateEmailTemplate across environments.

Common sync patterns

Where Amazon SES sends at scale: delivery and reply status back on the contact

Sends, bounces, opens, and replies from Amazon SES update fields on the contact in Intercom, so lead status reflects what actually reached the person.

One contact list, opt-outs included

A number, address, or unsubscribe recorded in either system updates the other, so no one calls a disconnected line or messages someone who opted out.

New contacts reachable right away

A contact created or updated in Intercom appears in Amazon SES within seconds, so outreach starts without exporting a list or re-keying numbers.

What you can sync between Amazon SES and Intercom

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Amazon SES objects Intercom objects How this pairing syncs
Contacts Subscribers in the contact list with per-topic opt-in state; CRUD via CreateContact/ListContacts/UpdateContact/DeleteContact, each carrying a LastUpdatedTimestamp for polling. Contacts A single contact model covers both users and leads, distinguished by a role attribute. Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions.
Contact Lists One list per AWS account, subdivided into Topics that group subscriptions; read and write via CreateContactList and GetContactList. Tags Labels applied to contacts, companies, and conversations sync for routing and reporting. Contact Lists is specific to Amazon SES and Tags to Intercom — each maps to any object or custom field on the other side.
Email Templates Reusable subject/HTML/text templates with replacement variables; synced via CreateEmailTemplate, GetEmailTemplate, ListEmailTemplates, and UpdateEmailTemplate. Segments Saved audience definitions are readable for targeting parity across tools. Email Templates is specific to Amazon SES and Segments to Intercom — each maps to any object or custom field on the other side.
Suppression List Addresses auto-added on bounce or complaint; read with ListSuppressedDestinations and written with Put/DeleteSuppressedDestination to control re-sends. Admins & Teams Teammate records map conversation ownership to CRM users. Suppression List is specific to Amazon SES and Admins & Teams to Intercom — each maps to any object or custom field on the other side.
Verified Identities Email-address and domain identities cleared to send; managed via CreateEmailIdentity, ListEmailIdentities, GetEmailIdentity (DKIM and verification status). Articles Help center content is accessible via API for knowledge sync and audits. Verified Identities is specific to Amazon SES and Articles to Intercom — each maps to any object or custom field on the other side.
Configuration Sets Named send-time rule groups that attach event destinations, IP pools, and suppression options; managed via Create/List ConfigurationSet operations. Companies Company records group contacts and carry plan and account attributes used in segmentation. Configuration Sets is specific to Amazon SES and Companies to Intercom — each maps to any object or custom field on the other side.

How changes propagate between Amazon SES and Intercom

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Amazon SES Intercom Sub-second propagation

DetectionAmazon SES notifies Stacksync of record changes through webhook events. Message events (delivery, bounce, complaint, open, click) are pushed in near real time through configuration-set event destinations.

DeliveryEach detected change is written to Intercom through its API, with automatic retries and rate-limit backoff.

Intercom Amazon SES Sub-second propagation

DetectionIntercom notifies Stacksync of record changes through webhook events. Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill.

DeliveryEach detected change is written to Amazon SES through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Amazon SES: Every SES API action except SendEmail, SendRawEmail, and SendTemplatedEmail is throttled to 1 request/second per Region; the send rate and 24-hour sending quota are account-specific, adjustable, and per Region.
  • Intercom: Subject to per-app rate limits on the Intercom API.
What ships with Amazon SES ⇄ Intercom

Connect Amazon SES and Intercom for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Amazon SES–Intercom connection.

Real-time

Two-way sync

Changes in Amazon SES or Intercom instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Amazon SES or Intercom data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Amazon SES or Intercom record.

Observability

Monitoring

Track your Amazon SES ⇄ Intercom sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Amazon SES and Intercom.

How the Amazon SES and Intercom connectors work

Amazon SES

Integration surface
AWS SES API v2 (REST/JSON over HTTPS) plus an SMTP sending interface
Authentication
AWS IAM credentials (access key + secret) signed with Signature Version 4, or an assumed IAM role via STS; the SMTP interface uses SMTP credentials derived from an IAM user
Change detection
Message events (delivery, bounce, complaint, open, click) are pushed in near real time through configuration-set event destinations (SNS/EventBridge/Firehose); contacts, templates, and suppression entries are polled via List/Get operations
Capabilities
read · write · webhooks
Rate limits
Every SES API action except SendEmail, SendRawEmail, and SendTemplatedEmail is throttled to 1 request/second per Region; the send rate and 24-hour sending quota are account-specific, adjustable, and per Region

Intercom

Integration surface
REST API
Authentication
OAuth 2.0 for public apps or a workspace access token
Change detection
Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill
Capabilities
read · write · webhooks
Rate limits
Subject to per-app rate limits on the Intercom API
How it works

How to connect Amazon SES to Intercom — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Amazon SES and Intercom with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Amazon SES connected
    Intercom connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Amazon SES and Intercom objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Amazon SES ⇄ Intercom
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Amazon SES Intercom
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Amazon SES and Intercom integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 417 integrations available for Amazon SES and Intercom.

Popular · 7 of 417
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