Real-time
Two-way sync
Changes in Akeneo or Vitally instantly reflect in both systems. No stale data, no manual imports.
E-commerce ⇄ CRM
Akeneo to Vitally integration — real-time, two-way sync
Keep Akeneo and Vitally in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Akeneo and Vitally
Keep the customers and orders that Vitally and Akeneo share aligned in real time, so sales works from live purchase history and the store works from current account details.
Vitally holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Akeneo runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.
Stacksync links Organization, Task, Note, Conversation in Vitally to Categories, Attributes, Families and family variants, Reference entities and records in Akeneo with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.
The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.
Common use cases
- 01 Mirror product-usage traits and NPS responses into a warehouse for retention and expansion reporting.
- 02 Push billing and subscription changes from an ERP or billing system into Vitally to keep success playbooks accurate.
- 03 Write Categories, Families, and Attributes from an ERP or supplier feed into Akeneo to build and maintain catalog structure.
- 04 Read Reference entities records such as brands and manufacturers into a data warehouse for cross-catalog reporting.
Common sync patterns
New buyers become CRM records
A customer created in Akeneo creates or updates the matching contact or account in Vitally, so first-time and repeat buyers land in the relationship system without a manual import.
Contact and address details stay consistent
An email, phone, or shipping and billing address corrected in either system updates the other, so the next order and the next outreach both use current information.
Where Vitally segments customers: status travels to the store record
Lifecycle stage, tier, or account owner set in Vitally syncs onto the customer record in Akeneo, so the buying side can act on how the relationship is classified.
What you can sync between Akeneo and Vitally
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Akeneo objects | Vitally objects | How this pairing syncs | |
|---|---|---|---|
| Channels and locales Target-market settings that scope attribute values; read to resolve which localized or channel-specific value to map on each side of a sync. | Note Account and user notes captured by success teams. | Channels and locales is specific to Akeneo and Note to Vitally — each maps to any object or custom field on the other side. | |
| Media files Product images and files uploaded via the media endpoint; referenced by products and pushed to downstream commerce and content systems. | Conversation Customer conversations logged in Vitally; activity objects include parent object details in the payload. | Media files is specific to Akeneo and Conversation to Vitally — each maps to any object or custom field on the other side. | |
| Products Core catalog records addressed by UUID (recommended) or identifier/SKU; synced two-way with databases, ERPs, and storefronts. Values are scoped per channel and locale. | NPS Response NPS survey responses for account-health reporting. | Products is specific to Akeneo and NPS Response to Vitally — each maps to any object or custom field on the other side. | |
| Product models Parent records for configurable products; hold shared attribute values that cascade to their variant products, synced alongside Products. | Custom Trait Custom account and user traits for segmentation. | Product models is specific to Akeneo and Custom Trait to Vitally — each maps to any object or custom field on the other side. | |
| Categories The category tree used to classify products; read out for storefront navigation or written in from an ERP to seed catalog structure. | Account Core customer account records with health scores and lifecycle traits; created, updated, retrieved, and listed via the REST API. | Categories is specific to Akeneo and Account to Vitally — each maps to any object or custom field on the other side. | |
| Attributes Attribute definitions plus attribute options and groups; describe the shape of product data, usually mastered in Akeneo and read downstream. | User End users tied to accounts, including activity and custom traits. | Attributes is specific to Akeneo and User to Vitally — each maps to any object or custom field on the other side. |
How changes propagate between Akeneo and Vitally
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Akeneo Vitally Sub-second propagation
DetectionAkeneo notifies Stacksync of record changes through webhook events. Events API webhooks (product.created, product.updated, product.deleted, plus product-model equivalents.
DeliveryEach detected change is written to Vitally through its API, with automatic retries and rate-limit backoff.
Vitally Akeneo Sub-second propagation
DetectionVitally notifies Stacksync of record changes through webhook events. Incremental polling on updatedAt cursors.
DeliveryEach detected change is written to Akeneo through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Akeneo: REST protection triggers above roughly 100 requests/second per PIM instance (HTTP 429 with Retry-After); the Events API caps at 4000 requests/hour with a 500ms webhook ack timeout.
- Vitally: Default rate limit of 1,000 requests/min (token bucket); write operations consume more budget, headers expose remaining quota.
What ships with Akeneo ⇄ Vitally
Connect Akeneo and Vitally for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Akeneo–Vitally connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Akeneo or Vitally data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Akeneo or Vitally record.
Observability
Monitoring
Track your Akeneo ⇄ Vitally sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Akeneo and Vitally.
How the Akeneo and Vitally connectors work
Akeneo
- Integration surface
- REST API (plus a GraphQL API) and an Events API for webhooks
- Authentication
- OAuth2 password grant: client_id/secret plus an API user's username/password exchanged at /api/oauth/v1/token for a bearer access_token and refresh_token; Apps use the OAuth2 authorization-code flow
- Change detection
- Events API webhooks (product.created, product.updated, product.deleted, plus product-model equivalents; product.updated.delta carries old and new values); falls back to polling the 'updated' datetime search filter where the Events API is unavailable
- Capabilities
- read · write · webhooks
- Rate limits
- REST protection triggers above roughly 100 requests/second per PIM instance (HTTP 429 with Retry-After); the Events API caps at 4000 requests/hour with a 500ms webhook ack timeout.
Vitally
- Integration surface
- REST API with cursor-based pagination (sortable by createdAt/updatedAt)
- Authentication
- API key via Basic Auth; keys created in Settings -> Integrations -> REST API and individually revocable
- Change detection
- Incremental polling on updatedAt cursors; playbook-triggered webhooks can push events for near real-time updates
- Capabilities
- read · write · webhooks
- Rate limits
- Default rate limit of 1,000 requests/min (token bucket); write operations consume more budget, headers expose remaining quota.
How it works
How to connect Akeneo to Vitally — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Akeneo and Vitally with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Akeneo
connected
Vitally
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Akeneo and Vitally objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Akeneo ⇄ VitallyCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Akeneo VitallyCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Akeneo and Vitally integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Akeneo and Vitally: authenticate both systems, choose the objects to sync (such as Akeneo's Channels and locales and Media files), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Akeneo and Vitally. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Akeneo: Events API webhooks (product.created, product.updated, product.deleted, plus product-model equivalents; product.updated.delta carries old and new values); falls back to polling the 'updated' datetime search filter where the Events API is unavailable. On Vitally: Incremental polling on updatedAt cursors; playbook-triggered webhooks can push events for near real-time updates. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Vitally side: Organization, Task, Note, Conversation, plus custom fields where Vitally exposes them. On the Akeneo side: Categories, Attributes, Families and family variants, Reference entities and records. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Akeneo and Vitally: New buyers become CRM records; Contact and address details stay consistent; Where Vitally segments customers: status travels to the store record. A customer created in Akeneo creates or updates the matching contact or account in Vitally, so first-time and repeat buyers land in the relationship system without a manual import.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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