Real-time
Two-way sync
Changes in Akeneo or Freshsales instantly reflect in both systems. No stale data, no manual imports.
E-commerce ⇄ CRM
Akeneo to Freshsales integration — real-time, two-way sync
Keep Akeneo and Freshsales in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Akeneo and Freshsales
Keep the customers and orders that Freshsales and Akeneo share aligned in real time, so sales works from live purchase history and the store works from current account details.
Freshsales holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Akeneo runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.
Stacksync links Notes, Sales activities, Products, Contacts in Freshsales to Media files, Products, Product models, Categories in Akeneo with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.
The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.
Common use cases
- 01 Push product-qualified leads from the warehouse into Freshsales as contacts with lifecycle stages set.
- 02 Keep Freshsales accounts aligned with a billing system so plan and revenue fields stay current.
- 03 Push enriched Products and their Assets into an ecommerce storefront or commerce database when product.created and product.updated webhooks fire.
- 04 Write Categories, Families, and Attributes from an ERP or supplier feed into Akeneo to build and maintain catalog structure.
Common sync patterns
Where Akeneo records orders: purchase history on the account
Orders and their status from Akeneo appear on the matching contact or account in Freshsales, so reps see what a customer has bought and what is in flight before the next conversation.
New buyers become CRM records
A customer created in Akeneo creates or updates the matching contact or account in Freshsales, so first-time and repeat buyers land in the relationship system without a manual import.
Contact and address details stay consistent
An email, phone, or shipping and billing address corrected in either system updates the other, so the next order and the next outreach both use current information.
What you can sync between Akeneo and Freshsales
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Akeneo objects | Freshsales objects | How this pairing syncs | |
|---|---|---|---|
| Products Core catalog records addressed by UUID (recommended) or identifier/SKU; synced two-way with databases, ERPs, and storefronts. Values are scoped per channel and locale. | Products Catalog items attached to deals for line-level revenue data. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Product models Parent records for configurable products; hold shared attribute values that cascade to their variant products, synced alongside Products. | Notes Free-text records attached to contacts, accounts, and deals. | Product models is specific to Akeneo and Notes to Freshsales — each maps to any object or custom field on the other side. | |
| Categories The category tree used to classify products; read out for storefront navigation or written in from an ERP to seed catalog structure. | Sales activities Configurable activity types logged against records, useful for engagement scoring. | Categories is specific to Akeneo and Sales activities to Freshsales — each maps to any object or custom field on the other side. | |
| Attributes Attribute definitions plus attribute options and groups; describe the shape of product data, usually mastered in Akeneo and read downstream. | Contacts Person records carrying lifecycle stages; the main entity for two-way CRM syncs. | Attributes is specific to Akeneo and Contacts to Freshsales — each maps to any object or custom field on the other side. | |
| Families and family variants Templates defining which attributes a product carries and how variants axis out; synced to keep catalog structure consistent across systems. | Accounts Company records kept aligned with billing, ERP, and warehouse tables. | Families and family variants is specific to Akeneo and Accounts to Freshsales — each maps to any object or custom field on the other side. | |
| Reference entities and records Structured lookups like brands, manufacturers, or ingredients with their own records (Enterprise Edition); synced two-way or read into a warehouse for reporting. | Deals Pipeline records synced to a warehouse for revenue reporting. | Reference entities and records is specific to Akeneo and Deals to Freshsales — each maps to any object or custom field on the other side. |
How changes propagate between Akeneo and Freshsales
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Akeneo Freshsales Sub-second propagation
DetectionAkeneo notifies Stacksync of record changes through webhook events. Events API webhooks (product.created, product.updated, product.deleted, plus product-model equivalents.
DeliveryEach detected change is written to Freshsales through its API, with automatic retries and rate-limit backoff.
Freshsales Akeneo Sub-second propagation
DetectionFreshsales notifies Stacksync of record changes through webhook events. Polling with updated-at filters through views.
DeliveryEach detected change is written to Akeneo through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Akeneo: REST protection triggers above roughly 100 requests/second per PIM instance (HTTP 429 with Retry-After); the Events API caps at 4000 requests/hour with a 500ms webhook ack timeout.
- Freshsales: Subject to per-account API rate limits that vary by Freshworks plan.
What ships with Akeneo ⇄ Freshsales
Connect Akeneo and Freshsales for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Akeneo–Freshsales connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Akeneo or Freshsales data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Akeneo or Freshsales record.
Observability
Monitoring
Track your Akeneo ⇄ Freshsales sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Akeneo and Freshsales.
How the Akeneo and Freshsales connectors work
Akeneo
- Integration surface
- REST API (plus a GraphQL API) and an Events API for webhooks
- Authentication
- OAuth2 password grant: client_id/secret plus an API user's username/password exchanged at /api/oauth/v1/token for a bearer access_token and refresh_token; Apps use the OAuth2 authorization-code flow
- Change detection
- Events API webhooks (product.created, product.updated, product.deleted, plus product-model equivalents; product.updated.delta carries old and new values); falls back to polling the 'updated' datetime search filter where the Events API is unavailable
- Capabilities
- read · write · webhooks
- Rate limits
- REST protection triggers above roughly 100 requests/second per PIM instance (HTTP 429 with Retry-After); the Events API caps at 4000 requests/hour with a 500ms webhook ack timeout.
Freshsales
- Integration surface
- REST API
- Authentication
- API key sent as a Token authorization header
- Change detection
- Polling with updated-at filters through views; outbound webhooks can be configured via workflow automations
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-account API rate limits that vary by Freshworks plan
How it works
How to connect Akeneo to Freshsales — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Akeneo and Freshsales with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Akeneo
connected
Freshsales
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Akeneo and Freshsales objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Akeneo ⇄ FreshsalesCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Akeneo FreshsalesCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Akeneo and Freshsales integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Akeneo and Freshsales: authenticate both systems, choose the objects to sync (such as Akeneo's Products and Product models), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Akeneo and Freshsales. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Akeneo: Events API webhooks (product.created, product.updated, product.deleted, plus product-model equivalents; product.updated.delta carries old and new values); falls back to polling the 'updated' datetime search filter where the Events API is unavailable. On Freshsales: Polling with updated-at filters through views; outbound webhooks can be configured via workflow automations. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Freshsales side: Notes, Sales activities, Products, Contacts, plus custom fields where Freshsales exposes them. On the Akeneo side: Media files, Products, Product models, Categories. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Akeneo and Freshsales: Where Akeneo records orders: purchase history on the account; New buyers become CRM records; Contact and address details stay consistent. Orders and their status from Akeneo appear on the matching contact or account in Freshsales, so reps see what a customer has bought and what is in flight before the next conversation.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
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ISO 27001
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GDPR
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DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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