Can you integrate Aircall with Gong?

Explore a Aircall and Gong integration with a Stacksync engineer. Stacksync support for Aircall and Gong is not established by the connector documentation reviewed for this page. Start with one record and the update your business needs to identify an implementation path.

Can Aircall and Gong sync in both directions?

Confirm two-way support with Stacksync for the records and fields you need in both systems. Access to a vendor API does not confirm that its Stacksync connector supports write-back.

What should be ready before the Aircall and Gong initial load?

Prepare both accounts, the selected object schemas, stable source and destination IDs, and the expected outcome. Identify the Aircall account, edition, environment, and business objects the integration must access. Identify the Gong account, edition, environment, and business objects the integration must access. Use the pair worksheet to record ownership and acceptance criteria.

How fast does the Aircall to Gong sync run?

Measure initial-load and ongoing-change latency separately. Source detection, selected objects, account limits, and destination validation determine the observed delay.

Will existing duplicates merge automatically?

No. Stacksync documents that pre-existing duplicates are not merged automatically when two-way sync begins. Review the initial dataset and matching plan before enabling it; an empty destination can simplify the first load.

How do I map Aircall fields to Gong?

Start with one business entity and a stable record ID. Map a small set of editable fields with compatible types, test required values and relationships, then expand after the pilot passes.

What should I do if a record fails to sync?

Check the destination error, field constraints, permissions, and current source value. The Stacksync issues dashboard supports retry and revert; retry reads current source values, so verify the intended record state before acting.

What does a Aircall and Gong integration cost?

Use the current Stacksync pricing page and confirm the supported implementation with the team. Scope the required objects, record volume, update frequency, initial load, and support needs when comparing a managed connector with native or custom development.

Which records should the Aircall and Gong pilot start with?

Start by reviewing Calls in Aircall and Calls in Gong. Check how these records relate in your workflow, then confirm the actual fields and supported operations. Test record matching and one failed or repeated update before adding more records.

Communications / CRM · Two-way sync platform

Aircall and Gong integration

Plan how Aircall and Gong should share data across your business. Work with Stacksync engineers on record mapping, system access, and the requirements for running the integration.

Scope your workflow with an integration engineer
Review the systems, records, and updates you need

Integration planning

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Aircall

Gong

Review the integration scope

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Proposed workflow

Call history record sync test

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Starting eventA change involving Aircall Calls or Gong Calls needs a defined result in the other system.

Start with Aircall Calls and Gong Calls. Use the record-matching and field-ownership rules from your mapping worksheet.
Resolve participant and business-record identities, provider/account scope, and any related recording access.
Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.

What to verifyTest two calls to the same number, a corrected disposition, and a delayed call completion. Verify that the intended CRM activity is updated once.

Review records and field ownership

Proposed record relationships

Records to connect

Use these examples to define record matching and field ownership for your technical review.

Download the mapping worksheet

CSV · No email required

Example record relationships between Aircall and Gong
Aircall record	Gong record	Record matching	Field ownership
CallsProposed record; confirm Stacksync object support.Record matching	CallsProposed record; confirm Stacksync object support.	Retain the source call ID, provider/account context, and the explicit relationship to a CRM activity. A phone number alone cannot identify one call.	Keep call history and disposition separate from actions that place a call or change routing; assign an owner for corrected activity details.
UsersProposed record; confirm Stacksync object support.Record matching	UsersProposed record; confirm Stacksync object support.	Use the immutable user ID within the tenant or directory. Do not equate an application user with a CRM customer contact.	Identity and application owners approve account lifecycle and access changes; synchronize only approved attributes.

These relationships do not establish connector availability. Review the required connection and record operations with Stacksync.

Record coverage to review

Use documented coverage where available. Catalog record types are starting points for review and do not confirm Stacksync support.

Aircall

Connection and object support require review

Record types to review with Stacksync

Record types	Coverage and requirements
Contacts Calls Users Numbers Tags Teams	Confirm support for this record type and the direction you need.

Discuss Aircall requirements

Gong

Connection and object support require review

Record types to review with Stacksync

Record types	Coverage and requirements
Calls Transcripts Users Interaction Stats (Activity) Trackers & Scorecards CRM Objects	Confirm support for this record type and the direction you need.

Discuss Gong requirements

Connection essentials

Confirm Stacksync support and account requirements for undocumented connections. Interface information alone does not establish connector availability.

View setup requirements and limits

Connection requirement	Aircall	Gong
Integration interface	REST API (Aircall Public API v1, https://api.aircall.io/v1)	REST API on api.gong.io/v2 - retrieval endpoints (calls, transcript, users, stats, settings, library, logs) plus write endpoints for importing calls, uploading CRM data, and data-privacy erasure
Authentication	Confirm the credentials, API plan, and permissions required for Aircall.	Confirm the credentials, API plan, and permissions required for Gong.
Change detection	Confirm how Stacksync detects changes for this connector and the objects you need.	Confirm how Stacksync detects changes for this connector and the objects you need.
Read access	Confirm with Stacksync	Confirm with Stacksync
Write access	Confirm with Stacksync	Confirm with Stacksync

Enterprise controls

Security and control for your integrations

Explore security controls

Compliance and data transfers

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

Record-level recovery

Inspect sync errors and use retry and revert controls to resolve failed updates.

Read the recovery guide

Implementation

Technical reference

Review setup, record relationships, testing, and recovery for your implementation.

Authentication, permissions and API limits

Connection requirements and limits

Aircall

Integration interface: REST API (Aircall Public API v1, https://api.aircall.io/v1)
Authentication: Confirm the credentials, API plan, and permissions required for Aircall.
Change detection: Confirm how Stacksync detects changes for this connector and the objects you need.
Read access: Confirm with Stacksync
Write access: Confirm with Stacksync

Setup requirements

Identify the Aircall account, edition, environment, and business objects the integration must access.
Confirm a Stacksync connector or implementation path for Aircall, including read/write support, authentication, and initial-load limits.

Limitations to check

Confirm Stacksync support for Aircall and the record types your workflow needs.
Review write-back, deletion handling, update timing, and account limits with the integration team.

Technical documentation

Aircall vendor API documentation

Gong

Integration interface: REST API on api.gong.io/v2 - retrieval endpoints (calls, transcript, users, stats, settings, library, logs) plus write endpoints for importing calls, uploading CRM data, and data-privacy erasure
Authentication: Confirm the credentials, API plan, and permissions required for Gong.
Change detection: Confirm how Stacksync detects changes for this connector and the objects you need.
Read access: Confirm with Stacksync
Write access: Confirm with Stacksync

Setup requirements

Identify the Gong account, edition, environment, and business objects the integration must access.
Confirm a Stacksync connector or implementation path for Gong, including read/write support, authentication, and initial-load limits.

Limitations to check

Confirm Stacksync support for Gong and the record types your workflow needs.
Review write-back, deletion handling, update timing, and account limits with the integration team.

Technical documentation

Gong vendor API documentation

Prepare Aircall and Gong access

Set up both accounts before testing the mapping. Use test records where available, and identify the account administrator who can approve access and help resolve setup errors.

Aircall setup checklist

Identify the Aircall account, edition, environment, and business objects the integration must access.
Confirm a Stacksync connector or implementation path for Aircall, including read/write support, authentication, and initial-load limits.

Gong setup checklist

Identify the Gong account, edition, environment, and business objects the integration must access.
Confirm a Stacksync connector or implementation path for Gong, including read/write support, authentication, and initial-load limits.

Prepare to go live

Record the fields each system can update, the first-load cutoff, both record IDs, the expected update delay, and who handles errors. Complete the tests before production before expanding to more records.

Use the Aircall and Gong planning worksheet to capture these decisions. Record the access owner in the worksheet and enter credentials only in the connection setup.

Talk to an engineer · Review current pricing

Record identity and field ownership

Use these data-model references to describe the records your connection needs. They are planning examples; connector availability and supported operations must be established before implementation.

Download the mapping worksheet · CSV, no email required

Record matching

Calls / Calls

Compare whether Aircall Calls and Gong Calls describe the same call history record in your business.

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Aircall: Object support to establish
Gong: Object support to establish
Record identity: Retain the source call ID, provider/account context, and the explicit relationship to a CRM activity. A phone number alone cannot identify one call.
Field ownership: Keep call history and disposition separate from actions that place a call or change routing; assign an owner for corrected activity details.

Fields to include

Source call ID
Participant reference
Start time
Duration
Disposition or outcome

Record dependencies: Resolve participant and business-record identities, provider/account scope, and any related recording access.
Validation: Test two calls to the same number, a corrected disposition, and a delayed call completion. Verify that the intended CRM activity is updated once.
Recovery: Look up the current call and destination activity before retrying; repairing history must not place another call or expose a restricted recording.

References: Aircall: Calls documentation Gong: Calls documentation

Record matching

Users / Users

Compare whether Aircall Users and Gong Users describe the same application user or identity in your business.

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Aircall: Object support to establish
Gong: Object support to establish
Record identity: Use the immutable user ID within the tenant or directory. Do not equate an application user with a CRM customer contact.
Field ownership: Identity and application owners approve account lifecycle and access changes; synchronize only approved attributes.

Fields to include

Source user ID
Tenant reference
Account status
Group references

Record dependencies: Resolve tenant and group references and establish a protected administrative-account policy.
Validation: Test a renamed login, disabled account, missing group, and a user existing in two tenants.
Recovery: Review access impact before retrying a lifecycle change; reconcile current identity state and retain an approval trail.

References: Aircall: Users documentation Gong: Users documentation

Compare integration approaches

Choose a method around one example record and the update your business needs. Use Calls / Calls to review record matching and confirm Stacksync support for the required operations. Compare ongoing sync, a custom workflow, and a scheduled export against that requirement.

Stacksync managed sync

Best fit: Review compatibility with a Stacksync engineer using an example of the records and updates you need.
Operating responsibility: Fits ongoing record synchronization when the required operations are supported. Add workflow steps for approvals or business actions that go beyond copying fields.
Before you choose: Check record matching: Retain the source call ID, provider/account context, and the explicit relationship to a CRM activity. A phone number alone cannot identify one call. Verify field coverage, deletion handling, and how changes are detected.

Native vendor integration

Best fit: A vendor-built integration may fit if it supports your Aircall and Gong record types.
Operating responsibility: Can reduce setup for a supported workflow. You may need another method for records or business steps it does not cover.
Before you choose: First check whether either vendor offers this integration. If available, verify Calls / Calls, update direction, account tier, and related-record handling.

Custom API or workflow

Best fit: Consider when Aircall and Gong need a transformation, approval, or action outside a direct record sync.
Operating responsibility: Provides control over business steps; the team owns credentials, version changes, error queues, and reconciliation.
Before you choose: Verify endpoint permissions, pagination, quotas, duplicate detection, and failure recovery. Separate reading history from actions that send messages, grant access, or post transactions.

File or scheduled snapshot

Best fit: Consider for a one-time Aircall / Gong migration or a reporting need with an explicit freshness window.
Operating responsibility: Can simplify a bounded transfer; later changes and deletion history require another extraction or a separately designed incremental process.
Before you choose: Record the extraction cutoff, source IDs, encoding, date/number formats, and reconciliation totals.

Workflow scenarios and expected results

Call history record sync test

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Starting event: A change to the selected Calls or Calls record needs a defined result in the other system.

Start with Aircall Calls and Gong Calls. Use the record-matching and field-ownership rules from your mapping worksheet.
Resolve participant and business-record identities, provider/account scope, and any related recording access.
Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.

Expected result: Test two calls to the same number, a corrected disposition, and a delayed call completion. Verify that the intended CRM activity is updated once.

If it fails: Look up the current call and destination activity before retrying; repairing history must not place another call or expose a restricted recording.

Application user or identity sync test

Planning example. Stacksync support for the required connection and record operations needs a technical review.

Starting event: A change to the selected Users or Users record needs a defined result in the other system.

Start with Aircall Users and Gong Users. Use the record-matching and field-ownership rules from your mapping worksheet.
Resolve tenant and group references and establish a protected administrative-account policy.
Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.

Expected result: Test a renamed login, disabled account, missing group, and a user existing in two tenants.

If it fails: Review access impact before retrying a lifecycle change; reconcile current identity state and retain an approval trail.

Link communication history with Gong context

This is an evaluation scenario; connector and operation support require confirmation.

Starting event: A communication in Aircall needs an association with Calls or Users in Gong.

Select the communication records from Contacts or Calls and preserve message/call and thread IDs.
Resolve the participant-to-business-record relationship explicitly; phone number or display name alone may be ambiguous.
Keep history replication separate from sending a message, placing a call, or changing consent. Confirm a separate authorized operation for any action.

Start with the failed record and the destination error, then inspect the source value, field requirements, and access.

Rejected or repeated call history record change

Investigate

Inspect Aircall Calls and Gong Calls, their IDs, and the destination error.

Next action

Look up the current call and destination activity before retrying; repairing history must not place another call or expose a restricted recording.

Rejected or repeated application user or identity change

Investigate

Inspect Aircall Users and Gong Users, their IDs, and the destination error.

Next action

Review access impact before retrying a lifecycle change; reconcile current identity state and retain an approval trail.

A record type or update is unavailable

Investigate

Check the Aircall and Gong connector guides, account permissions, and any operations marked On Request.

Next action

Ask the integration team to confirm a supported way to handle that record. Verify whether it needs connector configuration or a separate workflow step.

Source and destination disagree after a retry

Investigate

Compare current source values, destination validation, identity mappings, and any side effects already completed.

Next action

Stacksync issue retry reads the current source state. Decide the intended state before retrying or reverting; reconcile downstream effects separately.

Read the Stacksync issues dashboard guide for retry and revert behavior.

Change detection and update delivery

How updates move between Aircall and Gong

See how each system detects changes and which updates the other system can receive. Each direction has its own permissions and record requirements.

Aircall Gong Direction requires confirmation

Detect changesConfirm how Stacksync detects changes for this connector and the objects you need.

Apply updatesConfirm that Stacksync can create or update the records you need in Gong.

Gong Aircall Direction requires confirmation

Detect changesConfirm how Stacksync detects changes for this connector and the objects you need.

Apply updatesConfirm that Stacksync can create or update the records you need in Aircall.

Update timing and record limits

Measure initial-load and ongoing-change latency separately. Source detection, selected objects, account limits, and destination validation determine the observed delay.
Review write-back, deletion handling, update timing, and account limits with the integration team.
Review write-back, deletion handling, update timing, and account limits with the integration team.

FAQ