Real-time
Two-way sync
Changes in Adyen or Intercom instantly reflect in both systems. No stale data, no manual imports.
Accounting and finance ⇄ CRM
Adyen to Intercom integration — real-time, two-way sync
Keep Adyen and Intercom in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Adyen and Intercom
Sync customers, invoices, and payment status between Adyen and Intercom in real time, so sales sees the money and finance sees the relationship.
Finance and sales describe the same customers in different systems. Intercom knows the relationship: who the contacts are and what is in motion with the account. Adyen knows the money: what was invoiced, what was paid, what is overdue. When the two are connected only by exports, each side works partly blind.
Stacksync links Stores, Users and API Credentials, Webhook Configurations, Settlement Detail Reports in Adyen to Tags, Segments, Admins & Teams, Articles in Intercom with bi-directional, real-time sync. New customers, updated billing details, invoice status, and payment activity move in whichever direction you configure, field by field, with conflicts resolved by rules you set. The result is one version of each customer, visible from both sides.
Common use cases
- 01 Trigger a capture, refund, or cancel on an Adyen payment when an order's state changes in a CRM, OMS, or ERP, and write the returned pspReference and status back onto the record.
- 02 Create Adyen Payment Links from an invoicing or billing system and sync each link's paid or expired status back so accounts receivable sees payment without opening the Customer Area.
- 03 Keep custom data attributes updated from billing or ERP systems so message segments reflect current plan and spend
- 04 Route qualified leads from Intercom conversations into the CRM as leads or opportunities in near real time
Common sync patterns
Billing detail changes flow back
When a contact or address is corrected in Intercom, Adyen gets the update before the next invoice goes out.
Collections with context
Finance sees the account owner and relationship history from Intercom when chasing a balance, and sales sees that the chase is happening.
Where Intercom tracks deals: closed-won creates the finance record
A won opportunity creates or updates the customer in Adyen with the right billing details, so invoicing starts without re-keying.
What you can sync between Adyen and Intercom
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Adyen objects | Intercom objects | How this pairing syncs | |
|---|---|---|---|
| Merchant Accounts Company and merchant account entities in the Management API; read and updated to keep account configuration, payment-method settings, and capabilities aligned with internal systems. | Articles Help center content is accessible via API for knowledge sync and audits. | Merchant Accounts is specific to Adyen and Articles to Intercom — each maps to any object or custom field on the other side. | |
| Stores Physical and online store entities under a merchant account (Management API); full CRUD, so new locations and their payment-method configuration can be provisioned from an internal admin source. | Contacts A single contact model covers both users and leads, distinguished by a role attribute. | Stores is specific to Adyen and Contacts to Intercom — each maps to any object or custom field on the other side. | |
| Users and API Credentials Customer Area users and API-credential objects managed via the Management API; created, updated, and deprovisioned to keep Adyen access aligned with an IdP or HR source. | Companies Company records group contacts and carry plan and account attributes used in segmentation. | Users and API Credentials is specific to Adyen and Companies to Intercom — each maps to any object or custom field on the other side. | |
| Webhook Configurations Per-company or per-merchant webhook subscriptions (Management API); created, listed, and updated to control which events Adyen sends and to which endpoint and HMAC key. | Conversations Support and sales threads sync outward for analytics and CRM context. | Webhook Configurations is specific to Adyen and Conversations to Intercom — each maps to any object or custom field on the other side. | |
| Settlement Detail Reports Downloadable reports of settled transactions, fees, and payouts per merchant account; read-only, delivered when a report webhook fires, and loaded for finance reconciliation. | Tickets Structured ticket records track issues alongside conversational threads. | Settlement Detail Reports is specific to Adyen and Tickets to Intercom — each maps to any object or custom field on the other side. | |
| Payments Checkout API payment requests and results (/payments); created to authorize a card, wallet, or local payment, and retrieved by pspReference. Final state arrives asynchronously via the AUTHORISATION webhook. | Data Events Behavioral events pushed in from product databases trigger messages and flows. | Payments is specific to Adyen and Data Events to Intercom — each maps to any object or custom field on the other side. |
How changes propagate between Adyen and Intercom
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Adyen Intercom Sub-second propagation
DetectionAdyen notifies Stacksync of record changes through webhook events. Standard webhooks for payment events (AUTHORISATION, CAPTURE, REFUND, CHARGEBACK, and more) plus Management, Balance Platform, and report webhooks.
DeliveryEach detected change is written to Intercom through its API, with automatic retries and rate-limit backoff.
Intercom Adyen Sub-second propagation
DetectionIntercom notifies Stacksync of record changes through webhook events. Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill.
DeliveryEach detected change is written to Adyen through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Adyen: Adyen does not publish fixed numeric rate limits; excessive requests return HTTP 429, and the Management API reports 'too many requests' in the error detail. Adyen recommends exponential backoff, and no rate-limit response headers are documented.
- Intercom: Subject to per-app rate limits on the Intercom API.
What ships with Adyen ⇄ Intercom
Connect Adyen and Intercom for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Adyen–Intercom connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Adyen or Intercom data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Adyen or Intercom record.
Observability
Monitoring
Track your Adyen ⇄ Intercom sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Adyen and Intercom.
How the Adyen and Intercom connectors work
Adyen
- Integration surface
- REST APIs on adyen.com - Checkout (/checkout/v71), Management (/v3), Balance Platform / Configuration, Transfers, Payouts, and Reports, with standard webhooks for events
- Authentication
- API key in the X-API-Key header per web service or Balance Platform user (primary for Checkout, Management, and Balance Platform); Basic auth for classic web-service users; OAuth 2.0 for partner integrations; client keys are client-side only
- Change detection
- Standard webhooks for payment events (AUTHORISATION, CAPTURE, REFUND, CHARGEBACK, and more) plus Management, Balance Platform, and report webhooks; all HMAC-signed and acknowledged with a 2xx within about 10 seconds. No database-style CDC; historical transactions come from Settlement Detail Reports
- Capabilities
- read · write · webhooks
- Rate limits
- Adyen does not publish fixed numeric rate limits; excessive requests return HTTP 429, and the Management API reports 'too many requests' in the error detail. Adyen recommends exponential backoff, and no rate-limit response headers are documented.
Intercom
- Integration surface
- REST API
- Authentication
- OAuth 2.0 for public apps or a workspace access token
- Change detection
- Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-app rate limits on the Intercom API
How it works
How to connect Adyen to Intercom — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Adyen and Intercom with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Adyen
connected
Intercom
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Adyen and Intercom objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Adyen ⇄ IntercomCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Adyen IntercomCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Adyen and Intercom integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Adyen and Intercom: authenticate both systems, choose the objects to sync (such as Adyen's Merchant Accounts and Stores), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Adyen: Adyen has no generic list-all-payments endpoint; historical transaction data is retrieved from Settlement Detail Reports and reconciled with the pspReference from webhooks, and amounts are expressed in minor units with a currency code. Intercom: Conversations are composed of nested conversation parts (messages, notes, assignments), which matters when replicating full thread history. Stacksync's field mapping accounts for these differences between Adyen and Intercom without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Adyen and Intercom records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Adyen and Intercom connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Adyen–Intercom integration in-house.
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Yes — Stacksync ships production-grade connectors for both Adyen and Intercom. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Adyen: Standard webhooks for payment events (AUTHORISATION, CAPTURE, REFUND, CHARGEBACK, and more) plus Management, Balance Platform, and report webhooks; all HMAC-signed and acknowledged with a 2xx within about 10 seconds. No database-style CDC; historical transactions come from Settlement Detail Reports. On Intercom: Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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