Real-time
Two-way sync
Changes in Active Directory or Gainsight instantly reflect in both systems. No stale data, no manual imports.
Security and identity ⇄ Business productivity
Active Directory to Gainsight integration — real-time, two-way sync
Keep Active Directory and Gainsight in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Active Directory and Gainsight
Keep the users, groups, and profile details that Gainsight and Active Directory share consistent in real time, so who can work in Gainsight always matches who your directory in Active Directory says belongs there.
Active Directory is where a company records who its people are: their accounts, the groups and roles they hold, and the attributes attached to each one. Gainsight is where a slice of those same people do their work, as agents, members, or seats, and every one of them needs a matching account with the right access. When a directory and a productivity tool are maintained by hand, someone added, moved, or offboarded in one becomes a stale entry in the other within the hour.
Stacksync syncs Scorecard Fact, Timeline Activity, Success Plan, Task and Playbook in Gainsight with Groups, Group memberships, Devices, Directory roles in Active Directory bi-directionally and in real time. A user created, renamed, moved between groups, or deactivated in either system updates the matching record in the other within seconds, with field-level mapping and conflict resolution in place of CSV uploads and nightly IT batch jobs.
That matters most at the edges of employment. When both systems agree on who has an account, which groups they belong to, and whether they are still active, granting access on day one and revoking it on the last day stops being a manual checklist that trails the directory.
Common use cases
- 01 Keep Relationship records aligned with a billing system or ERP so multi-product customers map to the correct contracts and invoices.
- 02 Read Timeline Activities and Success Plan objectives into a reporting database for churn, QBR, and CSM-productivity dashboards.
- 03 Read Devices and service principals into a database for identity, asset, and license inventory across the tenant.
- 04 Two-way sync Users and Groups between Microsoft Entra ID and an HRIS or Postgres so joiners, movers, and leavers provision and deprovision automatically.
Common sync patterns
Mirror group and role membership
Moving a user between groups or roles in Active Directory updates their team, permission set, or seat in Gainsight, so what someone can do reflects where they sit in the directory.
One record per person
People matched across both systems on email or an external ID stay linked, so every account and action in Gainsight ties back to the right identity in Active Directory.
Provision access when someone joins
A user added to Active Directory, or moved into a group inside it, gets the matching account or membership created in Gainsight, so a new hire can start working without a separate setup ticket.
What you can sync between Active Directory and Gainsight
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Active Directory objects | Gainsight objects | How this pairing syncs | |
|---|---|---|---|
| Group memberships Member and owner links between users and groups; membership add/remove changes are surfaced by delta query. | Custom Objects Org-specific MDA tables with the __gc suffix; discoverable via the Describe API so field mappings can be generated automatically. | Group memberships is specific to Active Directory and Custom Objects to Gainsight — each maps to any object or custom field on the other side. | |
| Devices Registered and joined device objects; typically read into a database for inventory and compliance reporting. | Company Customer/account master in Gainsight CS; two-way synced with CRM and warehouse customer tables to keep ARR, owner, and renewal fields aligned. | Devices is specific to Active Directory and Company to Gainsight — each maps to any object or custom field on the other side. | |
| Directory roles Admin role assignments (directoryRole); read for access reviews and least-privilege governance. | Person (People) Contacts associated to companies through the Company Person junction; synced two-way with CRM contacts and warehouse person records. | Directory roles is specific to Active Directory and Person (People) to Gainsight — each maps to any object or custom field on the other side. | |
| Service principals & applications App registrations and enterprise apps; read-mostly for entitlement and license inventory. | Relationship Sub-units within a company for multi-product or multi-team accounts; synced so each maps to the right contract in billing or an ERP. | Service principals & applications is specific to Active Directory and Relationship to Gainsight — each maps to any object or custom field on the other side. | |
| Organizational units On-prem AD DS containers (LDAP organizationalUnit) used to scope which users and groups a sync includes. | CTA (Call to Action) Risk and expansion alerts that drive CSM plays; often synced to ticketing or project tools so follow-up work is tracked where teams operate. | Organizational units is specific to Active Directory and CTA (Call to Action) to Gainsight — each maps to any object or custom field on the other side. | |
| Organizational contacts Directory contact objects (orgContact); synced for shared address-book and CRM person records. | Scorecard Fact Health scores and measures per Company or Relationship; usage metrics from a warehouse are written in so scores reflect live telemetry. | Organizational contacts is specific to Active Directory and Scorecard Fact to Gainsight — each maps to any object or custom field on the other side. |
How changes propagate between Active Directory and Gainsight
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Active Directory Gainsight Sub-second propagation
DetectionActive Directory notifies Stacksync of record changes through webhook events. Microsoft Graph delta query (change tracking) for Users and Groups, plus change-notification subscriptions (webhooks) for near-real-time triggers.
DeliveryEach detected change is written to Gainsight through its API, with automatic retries and rate-limit backoff.
Gainsight Active Directory Interval-based propagation
DetectionStacksync polls Gainsight for changes on an incremental schedule, reading only records changed since the previous pass. Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object.
DeliveryEach detected change is written to Active Directory through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Active Directory: Graph throttles by resource-unit cost per app per tenant in 10-second windows (about 3,500–8,000 units by tenant size); directory delta tokens expire after ~7 days.
- Gainsight: Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
What ships with Active Directory ⇄ Gainsight
Connect Active Directory and Gainsight for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Active Directory–Gainsight connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Active Directory or Gainsight data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Active Directory or Gainsight record.
Observability
Monitoring
Track your Active Directory ⇄ Gainsight sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Active Directory and Gainsight.
How the Active Directory and Gainsight connectors work
Active Directory
- Integration surface
- Microsoft Graph REST API (Entra ID / cloud) and LDAP/LDAPS (on-premises AD DS)
- Authentication
- OAuth 2.0 via the Microsoft identity platform — an app registration with application or delegated permissions (e.g. User.ReadWrite.All, Group.ReadWrite.All) and admin consent; on-prem AD DS uses a bound service account over LDAPS.
- Change detection
- Microsoft Graph delta query (change tracking) for Users and Groups, plus change-notification subscriptions (webhooks) for near-real-time triggers; on-prem AD DS uses the DirSync control and uSNChanged polling.
- Capabilities
- read · write · webhooks
- Rate limits
- Graph throttles by resource-unit cost per app per tenant in 10-second windows (about 3,500–8,000 units by tenant size); directory delta tokens expire after ~7 days.
Gainsight
- Integration surface
- REST APIs (per-object) and asynchronous Bulk REST API
- Authentication
- API access key passed in the 'accesskey' request header (non-expiring), generated by a Gainsight admin; M2M OAuth (Client ID/Secret) is also supported
- Change detection
- Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint
- Capabilities
- read · write
- Rate limits
- Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
How it works
How to connect Active Directory to Gainsight — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Active Directory and Gainsight with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Active Directory
connected
Gainsight
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Active Directory and Gainsight objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Active Directory ⇄ GainsightCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Active Directory GainsightCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Active Directory and Gainsight integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Active Directory and Gainsight: authenticate both systems, choose the objects to sync (such as Active Directory's Group memberships and Devices), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Change detection on Active Directory: Microsoft Graph delta query (change tracking) for Users and Groups, plus change-notification subscriptions (webhooks) for near-real-time triggers; on-prem AD DS uses the DirSync control and uSNChanged polling. On Gainsight: Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Gainsight side: Scorecard Fact, Timeline Activity, Success Plan, Task and Playbook, plus custom fields where Gainsight exposes them. On the Active Directory side: Groups, Group memberships, Devices, Directory roles. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Active Directory and Gainsight: Mirror group and role membership; One record per person; Provision access when someone joins. Moving a user between groups or roles in Active Directory updates their team, permission set, or seat in Gainsight, so what someone can do reflects where they sit in the directory.
-
Active Directory: Microsoft Graph REST API (Entra ID / cloud) and LDAP/LDAPS (on-premises AD DS). Authentication: OAuth 2.0 via the Microsoft identity platform — an app registration with application or delegated permissions (e.g. User.ReadWrite.All, Group.ReadWrite.All) and admin consent; on-prem AD DS uses a bound service account over LDAPS. Gainsight: REST APIs (per-object) and asynchronous Bulk REST API. Authentication: API access key passed in the 'accesskey' request header (non-expiring), generated by a Gainsight admin; M2M OAuth (Client ID/Secret) is also supported. Stacksync manages authentication, retries, and rate limits on both sides.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 509 integrations available for Active Directory and Gainsight.
Popular · 8 of 509
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Active Directory ⇄ Orderful -
Active Directory ⇄ Resend -
Active Directory ⇄ ServiceNow -
Active Directory ⇄ Slack - Gainsight ⇄ Azure Active Directory
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Gainsight ⇄ Okta -
Gainsight ⇄ Onelogin -
Gainsight ⇄ Auth0
No integrations match .
