Real-time
Two-way sync
Changes in Servicemax or Syspro instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ ERP
Servicemax to Syspro integration — real-time, two-way sync
Keep Servicemax and Syspro in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Servicemax and Syspro
Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Servicemax and Syspro.
The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Servicemax is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.
Stacksync syncs Contacts, Cases, Products, Work Orders in Servicemax with Sales orders, Purchase orders, Jobs (work orders), Bills of materials in Syspro bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.
Common use cases
- 01 Sync Work Orders (SVMXC__Service_Order__c) and Work Details bi-directionally with Postgres so ops and analytics teams read and write field-service data in plain SQL.
- 02 Keep Installed Products (SVMXC__Installed_Product__c) aligned with an asset or IoT database for warranty, entitlement, and service-history reporting.
- 03 Keep inventory balances and item masters aligned between SYSPRO and a WMS or storefront
- 04 Mirror customers and AR invoices into a CRM so sales sees credit and billing status on the account
Common sync patterns
Where Servicemax collects payments: transactions post through
Payment events sync into Syspro as they occur, keeping the enterprise records current without manual entry.
Where Syspro is the HR or people system of record
Worker and organization data from Syspro stays current in Servicemax, so the tools people use daily reflect the org as it actually is.
Master data corrections travel
A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.
What you can sync between Servicemax and Syspro
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Servicemax objects | Syspro objects | How this pairing syncs | |
|---|---|---|---|
| Cases Standard Salesforce Case; support records that often precede a Work Order; synced with help desk tools and reporting databases. | Customers AR customer master records matched against CRM accounts. | Cases is specific to Servicemax and Customers to Syspro — each maps to any object or custom field on the other side. | |
| Products Standard Salesforce Product2; catalog of serviceable products and spare parts referenced by Installed Products and Work Details. | Suppliers AP supplier records synced with procurement and payment systems. | Products is specific to Servicemax and Suppliers to Syspro — each maps to any object or custom field on the other side. | |
| Work Orders SVMXC__Service_Order__c; the core field-service job record for install, repair, and maintenance; synced two-way with databases and pushed to ERPs at close. | Inventory items The stock master, kept aligned with WMS and e-commerce catalogs. | Work Orders is specific to Servicemax and Inventory items to Syspro — each maps to any object or custom field on the other side. | |
| Work Details SVMXC__Service_Order_Line__c; line items on a Work Order for labor, parts used, and expenses; read out for billing or written back with usage. | Sales orders Orders written in from storefronts and CRMs, with status read back out. | Work Details is specific to Servicemax and Sales orders to Syspro — each maps to any object or custom field on the other side. | |
| Installed Products SVMXC__Installed_Product__c; the installed-base asset record driving entitlement and service history; synced with asset and IoT databases. | Purchase orders Procurement documents synced with supplier portals and receiving. | Installed Products is specific to Servicemax and Purchase orders to Syspro — each maps to any object or custom field on the other side. | |
| Service Contracts SVMXC__Service_Contract__c; coverage and entitlement agreements; synced to warehouses for renewal, SLA, and warranty reporting. | Jobs (work orders) Manufacturing jobs and WIP tracked for production reporting. | Service Contracts is specific to Servicemax and Jobs (work orders) to Syspro — each maps to any object or custom field on the other side. |
How changes propagate between Servicemax and Syspro
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Servicemax Syspro Sub-second propagation
DetectionChanges in Servicemax are captured at the source via change data capture — no polling loop against its API. Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object.
DeliveryEach detected change is written to Syspro through its API, with automatic retries and rate-limit backoff.
Syspro Servicemax Interval-based propagation
DetectionStacksync polls Syspro for changes on an incremental schedule, reading only records changed since the previous pass. Polling.
DeliveryEach detected change is written to Servicemax through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Servicemax: Governed by the Salesforce org-wide daily API request allocation, shared across all integrations and scaled by edition and license count.
- Syspro: Throughput depends on the customer's server sizing; many deployments are on-premise.
What ships with Servicemax ⇄ Syspro
Connect Servicemax and Syspro for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Servicemax–Syspro connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Servicemax or Syspro data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Servicemax or Syspro record.
Observability
Monitoring
Track your Servicemax ⇄ Syspro sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Servicemax and Syspro.
How the Servicemax and Syspro connectors work
Servicemax
- Integration surface
- Salesforce REST, SOAP, and Bulk APIs (ServiceMax is a managed package on the Salesforce platform)
- Authentication
- Salesforce OAuth login via a user with API access; the connecting profile needs object and field permissions on ServiceMax's SVMXC__ objects
- Change detection
- Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object where enabled
- Capabilities
- read · write · CDC
- Rate limits
- Governed by the Salesforce org-wide daily API request allocation, shared across all integrations and scaled by edition and license count
Syspro
- Integration surface
- e.net Solutions business objects, exposed over REST and WCF interfaces in SYSPRO 8
- Authentication
- SYSPRO operator credentials exchanged for a session token
- Change detection
- Polling; the ERP does not expose a change feed to external consumers
- Capabilities
- read · write
- Rate limits
- Throughput depends on the customer's server sizing; many deployments are on-premise
How it works
How to connect Servicemax to Syspro — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Servicemax and Syspro with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Servicemax
connected
Syspro
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Servicemax and Syspro objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Servicemax ⇄ SysproCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Servicemax SysproCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Servicemax and Syspro integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Servicemax and Syspro: authenticate both systems, choose the objects to sync (such as Servicemax's Cases and Products), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Servicemax: ServiceMax Core runs as a managed package on Salesforce (SVMXC__ objects); Asset 360 is native on Salesforce Field Service, so all access goes through the Salesforce API. Syspro: External access goes through e.net business objects that apply the same validation and business logic as the SYSPRO client, so API writes cannot bypass ERP rules. Stacksync's field mapping accounts for these differences between Servicemax and Syspro without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Servicemax and Syspro records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Servicemax and Syspro connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Servicemax–Syspro integration in-house.
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Yes — Stacksync ships production-grade connectors for both Servicemax and Syspro. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Servicemax: Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object where enabled. On Syspro: Polling; the ERP does not expose a change feed to external consumers. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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