Skip to content
Database ⇄ Business productivity

SAP Hana to Zendesk integration — real-time, two-way sync

Keep SAP Hana and Zendesk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect SAP Hana and Zendesk

Mirror Zendesk's data into SAP Hana so your own code can read and write it like any other table, with changes flowing both ways in seconds.

Engineers integrate with tools like Zendesk through APIs, which means auth, pagination, rate limits, webhooks, and retry logic, all maintained forever and all different for every tool. Meanwhile the data would be trivial to use if it simply lived in SAP Hana.

Stacksync mirrors Tickets Comments, Users, Organizations, Attachments from Zendesk into Triggers, System-versioned temporal tables, System views (SYS schema), Column store tables in SAP Hana and keeps both sides in sync in real time. Your services query the database directly, and inserts or updates your code makes flow back into Zendesk, so the tool and the database never disagree.

Common use cases

  • 01 Sync tickets, users, and organizations into Postgres so support analytics run on SQL instead of repeated API pulls.
  • 02 Write CRM account tier, owner, and renewal data onto Zendesk organizations and ticket fields so agents see context in the ticket.
  • 03 Read SYS.TABLES and TABLE_COLUMNS system views to auto-discover schema and generate field mappings when new tables are added to the sync.
  • 04 Detect inserts, updates, and deletes on high-write tables via AFTER triggers or a last-modified column and replicate the deltas downstream near-real-time.

Common sync patterns

React to changes as they happen

Updates in Zendesk arrive as row changes in SAP Hana, so triggers, jobs, and services can respond in near real time.

One integration pattern for the whole stack

Every synced tool looks the same from the database, so each new integration is configuration, not a new codebase.

Read Zendesk with a query

Records from Zendesk are ordinary rows in SAP Hana; join them, index them, and use them in application logic without touching the vendor API.

What you can sync between SAP Hana and Zendesk

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

SAP Hana objects Zendesk objects How this pairing syncs
System views (SYS schema) Catalog and monitoring views such as SYS.TABLES and TABLE_COLUMNS; read to discover schema and auto-generate field mappings for new tables. Ticket Forms Synced with incremental and full sync per the Stacksync docs. System views (SYS schema) is specific to SAP Hana and Ticket Forms to Zendesk — each maps to any object or custom field on the other side.
Column store tables HANA's default table type, optimized for analytics; synced two-way as rows over the SQL interface with the primary key driving upserts and delete tracking. Tickets The central work object; synced to databases for SLA and volume reporting or mirrored into engineering tools. Column store tables is specific to SAP Hana and Tickets to Zendesk — each maps to any object or custom field on the other side.
Row store tables OLTP-oriented tables held fully in memory; read and written the same way through the SAP HANA client for high-write operational tables. Tickets Comments Synced with incremental and full sync per the Stacksync docs. Row store tables is specific to SAP Hana and Tickets Comments to Zendesk — each maps to any object or custom field on the other side.
Calculation views Modeled analytic views over base tables; read-only sources for pushing aggregated or joined results into a warehouse or downstream app. Users End users and agents; matched to CRM contacts to keep requester data consistent. Calculation views is specific to SAP Hana and Users to Zendesk — each maps to any object or custom field on the other side.
SQL views Standard database views; read-only projections synced outbound when the source data should not be exposed as raw base tables. Organizations Company groupings for users; typically kept aligned with CRM accounts. SQL views is specific to SAP Hana and Organizations to Zendesk — each maps to any object or custom field on the other side.
Schemas Namespaces that group tables and views; the connector targets a schema and enumerates its objects from the catalog to build the sync. Attachments Synced with incremental and full sync per the Stacksync docs. Schemas is specific to SAP Hana and Attachments to Zendesk — each maps to any object or custom field on the other side.

How changes propagate between SAP Hana and Zendesk

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

SAP Hana Zendesk Sub-second propagation

DetectionChanges in SAP Hana are captured at the source via change data capture — no polling loop against its API. Polling on a last-modified timestamp column, or AFTER INSERT/UPDATE/DELETE triggers writing to a shadow table.

DeliveryEach detected change is written to Zendesk through its API, with automatic retries and rate-limit backoff.

Zendesk SAP Hana Sub-second propagation

DetectionZendesk notifies Stacksync of record changes through webhook events. Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers.

DeliveryEach detected change is applied to SAP Hana as a row-level write, with types converted between the two schemas.

Rate-limit considerations

  • SAP Hana: No SaaS-style request quota; throughput is bounded by connection limits, statement memory caps, and workload-class admission control (concurrency/memory limits) that share capacity with production queries.
  • Zendesk: Request limits vary by plan; incremental export endpoints have their own allowances.
What ships with SAP Hana ⇄ Zendesk

Connect SAP Hana and Zendesk for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every SAP Hana–Zendesk connection.

Real-time

Two-way sync

Changes in SAP Hana or Zendesk instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever SAP Hana or Zendesk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single SAP Hana or Zendesk record.

Observability

Monitoring

Track your SAP Hana ⇄ Zendesk sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between SAP Hana and Zendesk.

How the SAP Hana and Zendesk connectors work

SAP Hana

Integration surface
SQL over the SAP HANA client (JDBC/ODBC drivers); OData/REST via XS for app-layer access
Authentication
Dedicated database user credentials over an encrypted TLS connection (password sent hashed); Kerberos, SAML, JWT, and X.509 certificate authentication are also supported. SAP HANA Cloud enforces TLS and IP allowlisting.
Change detection
Polling on a last-modified timestamp column, or AFTER INSERT/UPDATE/DELETE triggers writing to a shadow table; system-versioned temporal tables and SLT/SDI provide trigger- and log-based CDC. No native webhooks.
Capabilities
read · write · CDC
Rate limits
No SaaS-style request quota; throughput is bounded by connection limits, statement memory caps, and workload-class admission control (concurrency/memory limits) that share capacity with production queries.

Zendesk

Integration surface
REST API
Authentication
OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App"
Change detection
Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers
Capabilities
read · write · webhooks
Rate limits
Request limits vary by plan; incremental export endpoints have their own allowances.
Zendesk setup guide
How it works

How to connect SAP Hana to Zendesk — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate SAP Hana and Zendesk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    SAP Hana connected
    Zendesk connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the SAP Hana and Zendesk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · SAP Hana ⇄ Zendesk
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    SAP Hana Zendesk
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo
FAQ

SAP Hana and Zendesk integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 541 integrations available for SAP Hana and Zendesk.

Popular · 8 of 541
All SAP Hana integrations All Zendesk integrations Browse all integrations
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own