Real-time
Two-way sync
Changes in Newrelic or Zendesk instantly reflect in both systems. No stale data, no manual imports.
Developer tools ⇄ Business productivity
Newrelic to Zendesk integration — real-time, two-way sync
Keep Newrelic and Zendesk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Newrelic and Zendesk
Connect the tickets, records, and events in Zendesk to the systems engineering runs in Newrelic, kept current in real time and in both directions.
Zendesk is where customer-facing and operational work happens: the tickets, conversations, contacts, and records a team touches every day. Newrelic is where engineering runs the systems behind that work — the issue trackers, message brokers, directories, and monitors that keep services moving. The same items, people, and events matter to both, and when the only link between them is a manual hand-off or an overnight export, each side acts on a stale copy of what the other already knows.
Stacksync syncs Organizations, Attachments, Ticket Forms, Tickets in Zendesk with Change Tracking (Deployments), Dashboards, Alert Policies & Conditions, NRQL Query Results in Newrelic field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync maps the overlap, resolves conflicts by rules you set, and keeps every copy current, with no middleware to build and no API limits to babysit.
Common use cases
- 01 Mirror high-priority or escalated tickets into engineering trackers through the synced database.
- 02 Consolidate several Zendesk instances into one reporting database after a merger or brand split.
- 03 Push custom business or pipeline Events and Metrics into New Relic through the Event and Metric APIs so they appear alongside APM data in dashboards and NRQL.
- 04 Record deployment and change markers from CI/CD through NerdGraph change tracking to correlate releases with performance and error-rate shifts.
Common sync patterns
Where Newrelic is the directory or identity source: one set of users
People and accounts in Zendesk stay matched to the users in Newrelic, so access, provisioning, and org changes propagate instead of being keyed in twice.
Where Newrelic watches operations: live volumes for visibility
Open items, throughput, and error counts from Zendesk replicate into Newrelic, so the operational view reflects what is actually happening in the business.
One shared record across both systems
Where both systems keep records for the same contacts, items, or users, a correction in either updates the other, ending dual maintenance and keeping IDs aligned for every other flow.
What you can sync between Newrelic and Zendesk
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Newrelic objects | Zendesk objects | How this pairing syncs | |
|---|---|---|---|
| Alert Policies & Conditions Alert policies and NRQL alert conditions managed through NerdGraph alertsPolicy and alertsNrqlCondition mutations with full create, update, and delete; read out for audit or provisioned from a config source so alerting stays consistent across accounts. | Tickets The central work object; synced to databases for SLA and volume reporting or mirrored into engineering tools. | Alert Policies & Conditions is specific to Newrelic and Tickets to Zendesk — each maps to any object or custom field on the other side. | |
| NRQL Query Results Telemetry events, metrics, logs, and spans queried through NerdGraph's nrql field (or the legacy Insights query API) over time windows; read-only and bounded by data retention, commonly streamed into a warehouse for long-term analysis. | Tickets Comments Synced with incremental and full sync per the Stacksync docs. | NRQL Query Results is specific to Newrelic and Tickets Comments to Zendesk — each maps to any object or custom field on the other side. | |
| Entities The entity catalog of APM applications, hosts, services, and monitors searched via NerdGraph entitySearch; read for inventory, with tags added or replaced through taggingAddTagsToEntity so ownership and environment metadata stay in sync. | Users End users and agents; matched to CRM contacts to keep requester data consistent. | Entities is specific to Newrelic and Users to Zendesk — each maps to any object or custom field on the other side. | |
| Workloads Workload groupings of related entities via NerdGraph workloadCreate/workloadUpdate/workloadDelete with full CRUD; read for status rollups or provisioned from a service catalog to keep team-level views current. | Organizations Company groupings for users; typically kept aligned with CRM accounts. | Workloads is specific to Newrelic and Organizations to Zendesk — each maps to any object or custom field on the other side. | |
| Synthetics Monitors Synthetic uptime and scripted browser checks managed through NerdGraph synthetics mutations (create, update, delete); monitor results are read via NRQL for availability and latency reporting. | Attachments Synced with incremental and full sync per the Stacksync docs. | Synthetics Monitors is specific to Newrelic and Attachments to Zendesk — each maps to any object or custom field on the other side. | |
| Custom Events Custom events posted write-only to the Event API on insights-collector with a License/Ingest key; business or pipeline events pushed into New Relic to enrich dashboards, then queried back out with NRQL. | Ticket Forms Synced with incremental and full sync per the Stacksync docs. | Custom Events is specific to Newrelic and Ticket Forms to Zendesk — each maps to any object or custom field on the other side. |
How changes propagate between Newrelic and Zendesk
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Newrelic Zendesk Sub-second propagation
DetectionNewrelic notifies Stacksync of record changes through webhook events. NRQL polling over timestamp windows for telemetry (events, metrics, logs, spans).
DeliveryEach detected change is written to Zendesk through its API, with automatic retries and rate-limit backoff.
Zendesk Newrelic Sub-second propagation
DetectionZendesk notifies Stacksync of record changes through webhook events. Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers.
DeliveryEach detected change is written to Newrelic through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Newrelic: NerdGraph allows 25 concurrent requests per user and returns HTTP 429 when exceeded; NRQL run via APIs is capped at 3,000 queries per account per minute with a 5-second default timeout and about 5,000 data points per response. The Event API accepts 1MB per POST and 100,000 POSTs per minute per account.
- Zendesk: Request limits vary by plan; incremental export endpoints have their own allowances.
What ships with Newrelic ⇄ Zendesk
Connect Newrelic and Zendesk for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Newrelic–Zendesk connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Newrelic or Zendesk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Newrelic or Zendesk record.
Observability
Monitoring
Track your Newrelic ⇄ Zendesk sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Newrelic and Zendesk.
How the Newrelic and Zendesk connectors work
Newrelic
- Integration surface
- NerdGraph (GraphQL) plus REST data-ingest APIs (Event, Metric, Log, Trace) and the legacy REST API v2
- Authentication
- User API key (prefixed NRAK-) sent in the API-Key header for NerdGraph queries and mutations; the data-ingest APIs (Event, Metric, Log) use a License/Ingest key in the Api-Key header. Keys, endpoints, and data are region-scoped (US, EU, JP).
- Change detection
- NRQL polling over timestamp windows for telemetry (events, metrics, logs, spans); config objects such as dashboards, alert policies, and workloads carry no modified-date and are diffed on each run. Alert workflows can push outbound webhook notifications for near-real-time alerting. No CDC feed.
- Capabilities
- read · write · webhooks
- Rate limits
- NerdGraph allows 25 concurrent requests per user and returns HTTP 429 when exceeded; NRQL run via APIs is capped at 3,000 queries per account per minute with a 5-second default timeout and about 5,000 data points per response. The Event API accepts 1MB per POST and 100,000 POSTs per minute per account.
Zendesk
- Integration surface
- REST API
- Authentication
- OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App"
- Change detection
- Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers
- Capabilities
- read · write · webhooks
- Rate limits
- Request limits vary by plan; incremental export endpoints have their own allowances.
How it works
How to connect Newrelic to Zendesk — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Newrelic and Zendesk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Newrelic
connected
Zendesk
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Newrelic and Zendesk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Newrelic ⇄ ZendeskCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Newrelic ZendeskCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Newrelic and Zendesk integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Newrelic and Zendesk: authenticate both systems, choose the objects to sync (such as Newrelic's Alert Policies & Conditions and NRQL Query Results), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Newrelic and Zendesk. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Newrelic: NRQL polling over timestamp windows for telemetry (events, metrics, logs, spans); config objects such as dashboards, alert policies, and workloads carry no modified-date and are diffed on each run. Alert workflows can push outbound webhook notifications for near-real-time alerting. No CDC feed. On Zendesk: Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Zendesk side: Organizations, Attachments, Ticket Forms, Tickets, plus custom fields where Zendesk exposes them. On the Newrelic side: Change Tracking (Deployments), Dashboards, Alert Policies & Conditions, NRQL Query Results. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Newrelic and Zendesk: Where Newrelic is the directory or identity source: one set of users; Where Newrelic watches operations: live volumes for visibility; One shared record across both systems. People and accounts in Zendesk stay matched to the users in Newrelic, so access, provisioning, and org changes propagate instead of being keyed in twice.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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Newrelic ⇄ Braze -
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Zendesk ⇄ Rabbitmq -
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Zendesk ⇄ Google Pubsub
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