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Google Pubsub to Zendesk integration — real-time, two-way sync

Keep Google Pubsub and Zendesk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Why teams connect Google Pubsub and Zendesk

Connect the tickets, records, and events in Zendesk to the systems engineering runs in Google Pubsub, kept current in real time and in both directions.

Zendesk is where customer-facing and operational work happens: the tickets, conversations, contacts, and records a team touches every day. Google Pubsub is where engineering runs the systems behind that work — the issue trackers, message brokers, directories, and monitors that keep services moving. The same items, people, and events matter to both, and when the only link between them is a manual hand-off or an overnight export, each side acts on a stale copy of what the other already knows.

Stacksync syncs Organizations, Attachments, Ticket Forms, Tickets in Zendesk with Snapshots, Message attributes, Dead-letter topics, Ordering keys in Google Pubsub field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync maps the overlap, resolves conflicts by rules you set, and keeps every copy current, with no middleware to build and no API limits to babysit.

Common use cases

  • 01 Sync tickets, users, and organizations into Postgres so support analytics run on SQL instead of repeated API pulls.
  • 02 Write CRM account tier, owner, and renewal data onto Zendesk organizations and ticket fields so agents see context in the ticket.
  • 03 Publish new and changed database rows as messages to a Pub/Sub topic so multiple downstream subscriptions consume the change stream independently.
  • 04 Consume messages from a subscription via StreamingPull and write them into a Postgres or warehouse table for durable, SQL-queryable storage.

Common sync patterns

Where Google Pubsub tracks engineering work: requests become issues

A ticket or request raised in Zendesk opens or updates a matching issue in Google Pubsub, and status, comments, and resolution flow back, so support and engineering work the same item instead of retyping it.

Where Google Pubsub moves messages between services: activity lands on the stream

Records created or changed in Zendesk publish to the queue or topic in Google Pubsub as they happen, so downstream services react to real events rather than polling for them.

Where Google Pubsub is the directory or identity source: one set of users

People and accounts in Zendesk stay matched to the users in Google Pubsub, so access, provisioning, and org changes propagate instead of being keyed in twice.

What you can sync between Google Pubsub and Zendesk

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Google Pubsub objects Zendesk objects How this pairing syncs
Schemas Avro or Protocol Buffer definitions bound to a topic; validate that every published message matches the agreed structure. Organizations Company groupings for users; typically kept aligned with CRM accounts. Schemas is specific to Google Pubsub and Organizations to Zendesk — each maps to any object or custom field on the other side.
Snapshots Captured subscription state for seek/replay; lets already-acknowledged messages be redelivered from a point in time. Attachments Synced with incremental and full sync per the Stacksync docs. Snapshots is specific to Google Pubsub and Attachments to Zendesk — each maps to any object or custom field on the other side.
Message attributes Up to 100 key-value pairs per message; carry routing metadata and drive subscription filter expressions. Ticket Forms Synced with incremental and full sync per the Stacksync docs. Message attributes is specific to Google Pubsub and Ticket Forms to Zendesk — each maps to any object or custom field on the other side.
Dead-letter topics Destination for messages that exceed a subscription's max delivery attempts; isolates poison messages for later handling. Tickets The central work object; synced to databases for SLA and volume reporting or mirrored into engineering tools. Dead-letter topics is specific to Google Pubsub and Tickets to Zendesk — each maps to any object or custom field on the other side.
Ordering keys Tag messages so those sharing a key deliver in publish order when message ordering is enabled; throughput capped at 1 MBps per key. Tickets Comments Synced with incremental and full sync per the Stacksync docs. Ordering keys is specific to Google Pubsub and Tickets Comments to Zendesk — each maps to any object or custom field on the other side.
Topics Named resource publishers send to; Stacksync publishes each record change as a message to a topic for downstream subscribers to consume. Users End users and agents; matched to CRM contacts to keep requester data consistent. Topics is specific to Google Pubsub and Users to Zendesk — each maps to any object or custom field on the other side.

How changes propagate between Google Pubsub and Zendesk

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Google Pubsub Zendesk Sub-second propagation

DetectionGoogle Pubsub notifies Stacksync of record changes through webhook events. Consumes messages as they arrive on a subscription — StreamingPull (long-lived gRPC) or a push subscription delivering each message as an HTTPS POST.

DeliveryEach detected change is written to Zendesk through its API, with automatic retries and rate-limit backoff.

Zendesk Google Pubsub Sub-second propagation

DetectionZendesk notifies Stacksync of record changes through webhook events. Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers.

DeliveryEach detected change is written to Google Pubsub through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Google Pubsub: Per-region throughput quotas (publish up to ~4 GB/s in large regions); 10 MB max per message and per publish request, 1,000 messages per request, and 1 MBps per ordering key.
  • Zendesk: Request limits vary by plan; incremental export endpoints have their own allowances.
What ships with Google Pubsub ⇄ Zendesk

Connect Google Pubsub and Zendesk for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Google Pubsub–Zendesk connection.

Real-time

Two-way sync

Changes in Google Pubsub or Zendesk instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Google Pubsub or Zendesk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Google Pubsub or Zendesk record.

Observability

Monitoring

Track your Google Pubsub ⇄ Zendesk sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Google Pubsub and Zendesk.

How the Google Pubsub and Zendesk connectors work

Google Pubsub

Integration surface
REST and gRPC (Cloud Pub/Sub API v1)
Authentication
Google Cloud IAM via OAuth 2.0 / service-account credentials (JSON key or workload identity); requires roles such as pubsub.publisher and pubsub.subscriber
Change detection
Consumes messages as they arrive on a subscription — StreamingPull (long-lived gRPC) or a push subscription delivering each message as an HTTPS POST; no modified-date polling
Capabilities
read · write · webhooks
Rate limits
Per-region throughput quotas (publish up to ~4 GB/s in large regions); 10 MB max per message and per publish request, 1,000 messages per request, and 1 MBps per ordering key

Zendesk

Integration surface
REST API
Authentication
OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App"
Change detection
Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers
Capabilities
read · write · webhooks
Rate limits
Request limits vary by plan; incremental export endpoints have their own allowances.
Zendesk setup guide
How it works

How to connect Google Pubsub to Zendesk — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Google Pubsub and Zendesk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Google Pubsub connected
    Zendesk connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Google Pubsub and Zendesk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Google Pubsub ⇄ Zendesk
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Google Pubsub Zendesk
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Google Pubsub and Zendesk integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 319 integrations available for Google Pubsub and Zendesk.

Popular · 7 of 319
All Google Pubsub integrations All Zendesk integrations Browse all integrations
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