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Developer tools ⇄ Business productivity

Newrelic to Servicemax integration — real-time, two-way sync

Keep Newrelic and Servicemax in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Newrelic and Servicemax

Connect the tickets, records, and events in Servicemax to the systems engineering runs in Newrelic, kept current in real time and in both directions.

Servicemax is where customer-facing and operational work happens: the tickets, conversations, contacts, and records a team touches every day. Newrelic is where engineering runs the systems behind that work — the issue trackers, message brokers, directories, and monitors that keep services moving. The same items, people, and events matter to both, and when the only link between them is a manual hand-off or an overnight export, each side acts on a stale copy of what the other already knows.

Stacksync syncs Products, Work Orders, Work Details, Installed Products in Servicemax with Workloads, Synthetics Monitors, Custom Events, Change Tracking (Deployments) in Newrelic field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync maps the overlap, resolves conflicts by rules you set, and keeps every copy current, with no middleware to build and no API limits to babysit.

Common use cases

  • 01 Keep Installed Products (SVMXC__Installed_Product__c) aligned with an asset or IoT database for warranty, entitlement, and service-history reporting.
  • 02 Consolidate Service Contracts and entitlement data into a warehouse for renewal forecasting and SLA compliance dashboards.
  • 03 Provision and update Dashboards and Alert Policies from a config repository or database through NerdGraph so definitions stay versioned and consistent across accounts and environments.
  • 04 Push custom business or pipeline Events and Metrics into New Relic through the Event and Metric APIs so they appear alongside APM data in dashboards and NRQL.

Common sync patterns

Where Newrelic tracks engineering work: requests become issues

A ticket or request raised in Servicemax opens or updates a matching issue in Newrelic, and status, comments, and resolution flow back, so support and engineering work the same item instead of retyping it.

Where Newrelic moves messages between services: activity lands on the stream

Records created or changed in Servicemax publish to the queue or topic in Newrelic as they happen, so downstream services react to real events rather than polling for them.

Where Newrelic is the directory or identity source: one set of users

People and accounts in Servicemax stay matched to the users in Newrelic, so access, provisioning, and org changes propagate instead of being keyed in twice.

What you can sync between Newrelic and Servicemax

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Newrelic objects Servicemax objects How this pairing syncs
Change Tracking (Deployments) Deployment and change markers recorded through NerdGraph changeTrackingCreateDeployment; written from CI/CD to annotate charts, and read back via NRQL on the Deployment event for release correlation. Work Details SVMXC__Service_Order_Line__c; line items on a Work Order for labor, parts used, and expenses; read out for billing or written back with usage. Change Tracking (Deployments) is specific to Newrelic and Work Details to Servicemax — each maps to any object or custom field on the other side.
Dashboards Dashboard definitions and widgets via NerdGraph dashboardCreate/dashboardUpdate/dashboardDelete mutations and entity queries, with full CRUD; exported for backup and audit or provisioned and updated programmatically from a source of truth. Installed Products SVMXC__Installed_Product__c; the installed-base asset record driving entitlement and service history; synced with asset and IoT databases. Dashboards is specific to Newrelic and Installed Products to Servicemax — each maps to any object or custom field on the other side.
Alert Policies & Conditions Alert policies and NRQL alert conditions managed through NerdGraph alertsPolicy and alertsNrqlCondition mutations with full create, update, and delete; read out for audit or provisioned from a config source so alerting stays consistent across accounts. Service Contracts SVMXC__Service_Contract__c; coverage and entitlement agreements; synced to warehouses for renewal, SLA, and warranty reporting. Alert Policies & Conditions is specific to Newrelic and Service Contracts to Servicemax — each maps to any object or custom field on the other side.
NRQL Query Results Telemetry events, metrics, logs, and spans queried through NerdGraph's nrql field (or the legacy Insights query API) over time windows; read-only and bounded by data retention, commonly streamed into a warehouse for long-term analysis. Stock History SVMXC__Stock_History__c; append-only log of inventory transactions (RMA, shipment, parts receipt); read out for parts and inventory analytics. NRQL Query Results is specific to Newrelic and Stock History to Servicemax — each maps to any object or custom field on the other side.
Entities The entity catalog of APM applications, hosts, services, and monitors searched via NerdGraph entitySearch; read for inventory, with tags added or replaced through taggingAddTagsToEntity so ownership and environment metadata stay in sync. Accounts Standard Salesforce Account; customer and site company records; synced two-way with CRM and database customer tables. Entities is specific to Newrelic and Accounts to Servicemax — each maps to any object or custom field on the other side.
Workloads Workload groupings of related entities via NerdGraph workloadCreate/workloadUpdate/workloadDelete with full CRUD; read for status rollups or provisioned from a service catalog to keep team-level views current. Contacts Standard Salesforce Contact; people linked to Accounts and service sites; synced with CRM and support person records. Workloads is specific to Newrelic and Contacts to Servicemax — each maps to any object or custom field on the other side.

How changes propagate between Newrelic and Servicemax

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Newrelic Servicemax Sub-second propagation

DetectionNewrelic notifies Stacksync of record changes through webhook events. NRQL polling over timestamp windows for telemetry (events, metrics, logs, spans).

DeliveryEach detected change is written to Servicemax through its API, with automatic retries and rate-limit backoff.

Servicemax Newrelic Sub-second propagation

DetectionChanges in Servicemax are captured at the source via change data capture — no polling loop against its API. Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object.

DeliveryEach detected change is written to Newrelic through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Newrelic: NerdGraph allows 25 concurrent requests per user and returns HTTP 429 when exceeded; NRQL run via APIs is capped at 3,000 queries per account per minute with a 5-second default timeout and about 5,000 data points per response. The Event API accepts 1MB per POST and 100,000 POSTs per minute per account.
  • Servicemax: Governed by the Salesforce org-wide daily API request allocation, shared across all integrations and scaled by edition and license count.
What ships with Newrelic ⇄ Servicemax

Connect Newrelic and Servicemax for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Newrelic–Servicemax connection.

Real-time

Two-way sync

Changes in Newrelic or Servicemax instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Newrelic or Servicemax data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Newrelic or Servicemax record.

Observability

Monitoring

Track your Newrelic ⇄ Servicemax sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Newrelic and Servicemax.

How the Newrelic and Servicemax connectors work

Newrelic

Integration surface
NerdGraph (GraphQL) plus REST data-ingest APIs (Event, Metric, Log, Trace) and the legacy REST API v2
Authentication
User API key (prefixed NRAK-) sent in the API-Key header for NerdGraph queries and mutations; the data-ingest APIs (Event, Metric, Log) use a License/Ingest key in the Api-Key header. Keys, endpoints, and data are region-scoped (US, EU, JP).
Change detection
NRQL polling over timestamp windows for telemetry (events, metrics, logs, spans); config objects such as dashboards, alert policies, and workloads carry no modified-date and are diffed on each run. Alert workflows can push outbound webhook notifications for near-real-time alerting. No CDC feed.
Capabilities
read · write · webhooks
Rate limits
NerdGraph allows 25 concurrent requests per user and returns HTTP 429 when exceeded; NRQL run via APIs is capped at 3,000 queries per account per minute with a 5-second default timeout and about 5,000 data points per response. The Event API accepts 1MB per POST and 100,000 POSTs per minute per account.

Servicemax

Integration surface
Salesforce REST, SOAP, and Bulk APIs (ServiceMax is a managed package on the Salesforce platform)
Authentication
Salesforce OAuth login via a user with API access; the connecting profile needs object and field permissions on ServiceMax's SVMXC__ objects
Change detection
Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object where enabled
Capabilities
read · write · CDC
Rate limits
Governed by the Salesforce org-wide daily API request allocation, shared across all integrations and scaled by edition and license count
How it works

How to connect Newrelic to Servicemax — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Newrelic and Servicemax with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Newrelic connected
    Servicemax connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Newrelic and Servicemax objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Newrelic ⇄ Servicemax
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Newrelic Servicemax
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Newrelic and Servicemax integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 390 integrations available for Newrelic and Servicemax.

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