Use these data-model references to describe the records your connection needs. They are planning examples; connector availability and supported operations must be established before implementation.
Record matching
Accounts / Accounts (HCPs and HCOs)
Compare whether Microsoft Dynamics 365 Accounts and Veeva CRM Accounts (HCPs and HCOs) describe the same company in your business.
Planning example. Stacksync support for the required connection and record operations needs a technical review.
- Microsoft Dynamics 365
- Object support to establish
- Veeva CRM
- Object support to establish
- Record identity
- Retain the source company ID and the destination customer/company ID. Separate legal entities, subsidiaries, and business units; a shared name or web domain is insufficient.
- Field ownership
- Assign ownership separately for relationship details and finance-controlled billing details.
Fields to include
- Source record ID
- Legal or display name
- Business-unit reference
- Lifecycle status
- Record dependencies
- Resolve parent organizations, business units, and currency references before dependent transactions.
- Validation
- Use two organizations with similar names and one with multiple business units. Verify that an update reaches the intended entity only.
- Recovery
- Repair the cross-system ID relationship before retrying dependent records; do not merge companies solely to remove a sync error.
References: Microsoft Dynamics 365: Accounts documentation