Skip to content
Developer tools ⇄ Business productivity

Ldap to Servicemax integration — real-time, two-way sync

Keep Ldap and Servicemax in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Ldap and Servicemax

Connect the tickets, records, and events in Servicemax to the systems engineering runs in Ldap, kept current in real time and in both directions.

Servicemax is where customer-facing and operational work happens: the tickets, conversations, contacts, and records a team touches every day. Ldap is where engineering runs the systems behind that work — the issue trackers, message brokers, directories, and monitors that keep services moving. The same items, people, and events matter to both, and when the only link between them is a manual hand-off or an overnight export, each side acts on a stale copy of what the other already knows.

Stacksync syncs Installed Products, Service Contracts, Stock History, Accounts in Servicemax with Schema (subschema subentry), Entries, Person entries (inetOrgPerson / user), Groups (groupOfNames / posixGroup) in Ldap field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync maps the overlap, resolves conflicts by rules you set, and keeps every copy current, with no middleware to build and no API limits to babysit.

Common use cases

  • 01 Keep Installed Products (SVMXC__Installed_Product__c) aligned with an asset or IoT database for warranty, entitlement, and service-history reporting.
  • 02 Consolidate Service Contracts and entitlement data into a warehouse for renewal forecasting and SLA compliance dashboards.
  • 03 Two-way sync person and group entries between an LDAP directory (OpenLDAP or AD DS) and an HRIS or Postgres so joiners, movers, and leavers provision and deprovision automatically.
  • 04 Write user entries and group memberships into an LDAP directory from an HR system of record to drive downstream application access.

Common sync patterns

One shared record across both systems

Where both systems keep records for the same contacts, items, or users, a correction in either updates the other, ending dual maintenance and keeping IDs aligned for every other flow.

Where Ldap tracks engineering work: requests become issues

A ticket or request raised in Servicemax opens or updates a matching issue in Ldap, and status, comments, and resolution flow back, so support and engineering work the same item instead of retyping it.

Where Ldap moves messages between services: activity lands on the stream

Records created or changed in Servicemax publish to the queue or topic in Ldap as they happen, so downstream services react to real events rather than polling for them.

What you can sync between Ldap and Servicemax

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Ldap objects Servicemax objects How this pairing syncs
Organizational units (ou) Container entries that structure the DIT and scope which subtree a sync reads or writes; used to limit a sync to a branch such as ou=People,dc=corp,dc=com. Accounts Standard Salesforce Account; customer and site company records; synced two-way with CRM and database customer tables. Organizational units (ou) is specific to Ldap and Accounts to Servicemax — each maps to any object or custom field on the other side.
Attributes The typed name/value pairs on each entry (cn, mail, memberOf, objectClass); the schema defines which attributes each objectClass allows, and mappings are built per attribute. Contacts Standard Salesforce Contact; people linked to Accounts and service sites; synced with CRM and support person records. Attributes is specific to Ldap and Contacts to Servicemax — each maps to any object or custom field on the other side.
Operational attributes Server-maintained metadata such as modifyTimestamp, createTimestamp, entryUUID, entryCSN, and uSNChanged; read to drive incremental polling and to key entries stably across syncs. Cases Standard Salesforce Case; support records that often precede a Work Order; synced with help desk tools and reporting databases. Operational attributes is specific to Ldap and Cases to Servicemax — each maps to any object or custom field on the other side.
Schema (subschema subentry) The objectClass and attribute-type definitions the server exposes; read to validate that written attributes exist and are single- or multi-valued as expected. Products Standard Salesforce Product2; catalog of serviceable products and spare parts referenced by Installed Products and Work Details. Schema (subschema subentry) is specific to Ldap and Products to Servicemax — each maps to any object or custom field on the other side.
Entries The fundamental unit of an LDAP directory, each addressed by a distinguished name (DN) and typed by its objectClass; synced two-way as records, with the DN driving upserts and attribute-level updates. Work Orders SVMXC__Service_Order__c; the core field-service job record for install, repair, and maintenance; synced two-way with databases and pushed to ERPs at close. Entries is specific to Ldap and Work Orders to Servicemax — each maps to any object or custom field on the other side.
Person entries (inetOrgPerson / user) People held under objectClasses such as inetOrgPerson, person, or Active Directory user; synced two-way to create accounts and update attributes like mail, cn, and telephoneNumber. Work Details SVMXC__Service_Order_Line__c; line items on a Work Order for labor, parts used, and expenses; read out for billing or written back with usage. Person entries (inetOrgPerson / user) is specific to Ldap and Work Details to Servicemax — each maps to any object or custom field on the other side.

How changes propagate between Ldap and Servicemax

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Ldap Servicemax Interval-based propagation

DetectionStacksync polls Ldap for changes on an incremental schedule, reading only records changed since the previous pass. No universal native change feed.

DeliveryEach detected change is written to Servicemax through its API, with automatic retries and rate-limit backoff.

Servicemax Ldap Sub-second propagation

DetectionChanges in Servicemax are captured at the source via change data capture — no polling loop against its API. Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object.

DeliveryEach detected change is written to Ldap through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Ldap: LDAP defines no request quota; throughput is bounded by the server's sizelimit and timelimit administrative limits, connection and thread caps, and the CPU/IO it shares with live authentication traffic, so large syncs can contend with production lookups and must page results.
  • Servicemax: Governed by the Salesforce org-wide daily API request allocation, shared across all integrations and scaled by edition and license count.
What ships with Ldap ⇄ Servicemax

Connect Ldap and Servicemax for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Ldap–Servicemax connection.

Real-time

Two-way sync

Changes in Ldap or Servicemax instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Ldap or Servicemax data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Ldap or Servicemax record.

Observability

Monitoring

Track your Ldap ⇄ Servicemax sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Ldap and Servicemax.

How the Ldap and Servicemax connectors work

Ldap

Integration surface
LDAPv3 protocol (RFC 4511) over TCP, typically LDAPS on port 636 or StartTLS on 389; reaches any LDAPv3 directory server - OpenLDAP, Microsoft Active Directory, 389 Directory Server, Oracle Unified Directory, PingDS/ForgeRock, NetIQ eDirectory, Apache Directory.
Authentication
A bind DN and password (simple bind), typically over TLS, using a service account with rights to the target subtree. SASL mechanisms - GSSAPI/Kerberos, DIGEST-MD5, or EXTERNAL with a client certificate - are available where the server supports them.
Change detection
No universal native change feed. Incremental sync polls the modifyTimestamp operational attribute (or entryCSN / uSNChanged on servers that expose them) for entries changed since the last cursor; detecting deletes needs a server changelog or tombstones because a plain search cannot see removed entries. Some servers add Persistent Search or RFC 4533 content-sync (syncrepl), but that support is server-specific. No webhooks.
Capabilities
read · write
Rate limits
LDAP defines no request quota; throughput is bounded by the server's sizelimit and timelimit administrative limits, connection and thread caps, and the CPU/IO it shares with live authentication traffic, so large syncs can contend with production lookups and must page results.

Servicemax

Integration surface
Salesforce REST, SOAP, and Bulk APIs (ServiceMax is a managed package on the Salesforce platform)
Authentication
Salesforce OAuth login via a user with API access; the connecting profile needs object and field permissions on ServiceMax's SVMXC__ objects
Change detection
Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object where enabled
Capabilities
read · write · CDC
Rate limits
Governed by the Salesforce org-wide daily API request allocation, shared across all integrations and scaled by edition and license count
How it works

How to connect Ldap to Servicemax — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Ldap and Servicemax with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Ldap connected
    Servicemax connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Ldap and Servicemax objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Ldap ⇄ Servicemax
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Ldap Servicemax
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo
FAQ

Ldap and Servicemax integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 390 integrations available for Ldap and Servicemax.

Popular · 8 of 390
All Ldap integrations All Servicemax integrations Browse all integrations
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own