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CRM ⇄ ERP

Kustomer to QAD ERP integration — real-time, two-way sync

Keep Kustomer and QAD ERP in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Kustomer and QAD ERP

Close the gap between front office and back office: Kustomer and QAD ERP share customers and status in real time, in both directions.

Kustomer holds the customer relationship; QAD ERP runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Custom Objects (Klasses), Users, Teams, Tags in Kustomer with Inventory balances, General ledger transactions, Items, Customers in QAD ERP field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • Sync customers bi-directionally with the CRM and ERP so agents see deal, billing, and subscription context on the timeline
  • Push order and shipment records from commerce systems into Kustomer custom objects so agents answer order-status questions without switching tools
  • Push EDI orders from trading partners into QAD as sales orders.
  • Keep supplier and purchase-order records aligned with procurement or AP automation tools.

Where QAD ERP manages people and org data: keep Kustomer aligned

Owners, territories, and org structure informed by QAD ERP stay current in Kustomer.

Where QAD ERP handles order-to-cash: closed-won flows through

A deal won in Kustomer creates or updates the customer in QAD ERP with clean data, so fulfillment and invoicing start without re-entry.

Where QAD ERP is the finance system of record: money status on the account

Invoice and payment state from QAD ERP shows on the account in Kustomer, so reps see balances before promising the next order.

What you can sync between Kustomer and QAD ERP

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Kustomer objects QAD ERP objects
Customers The central record whose timeline aggregates every interaction; external attributes sync onto it. Sales orders Demand records written in from EDI or e-commerce and read out for status
Conversations Support threads across channels sync outward for analytics and CRM context. Purchase orders Procurement documents mirrored to planning and finance systems
Messages Individual messages within conversations support full-thread replication. Work orders Production records replicated for scheduling and shop-floor analytics
Companies Organization records group customers and map to CRM accounts. Inventory balances Stock levels by site and location, synced for multi-plant visibility
Custom Objects (Klasses) Structured external records such as orders and subscriptions synced in to appear on the customer timeline. General ledger transactions Financial postings exported for consolidated reporting
Users Agent records map conversation ownership to people in other systems. Items Item master records shared with CRM, e-commerce, and planning systems
What ships with Kustomer ⇄ QAD ERP

Connect Kustomer and QAD ERP for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Kustomer–QAD ERP connection.

Real-time

Two-way sync

Changes in Kustomer or QAD ERP instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Kustomer or QAD ERP data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Kustomer or QAD ERP record.

Observability

Monitoring

Track your Kustomer ⇄ QAD ERP sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Kustomer and QAD ERP.

How the Kustomer and QAD ERP connectors work

Kustomer

Integration surface
REST API
Authentication
API key used as a bearer token, scoped by role
Change detection
Outbound webhooks on record events, plus polling for backfill
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

QAD ERP

Integration surface
REST APIs plus the QXtend XML integration framework
Authentication
instance credentials; specifics depend on the deployment and version
Change detection
polling on the API surface; document-based event exchange available through QXtend in supported configurations
Capabilities
read · write
Rate limits
subject to instance capacity and the platform's API limits
How it works

How to connect Kustomer to QAD ERP — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Kustomer and QAD ERP with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Kustomer connected
    QAD ERP connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Kustomer and QAD ERP objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Kustomer ⇄ QAD ERP
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Kustomer QAD ERP
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Kustomer and QAD ERP integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Kustomer and QAD ERP.

Popular · 8 of 386
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