Real-time
Two-way sync
Changes in JobBOSS² or Kustomer instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ CRM
JobBOSS² to Kustomer integration — real-time, two-way sync
Keep JobBOSS² and Kustomer in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect JobBOSS² and Kustomer
Close the gap between front office and back office: Kustomer and JobBOSS² share customers and status in real time, in both directions.
Kustomer holds the customer relationship; JobBOSS² runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Conversations, Messages, Companies, Custom Objects (Klasses) in Kustomer with Vendors, Time Entries, Invoices, Shipments in JobBOSS² field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Escalate conversation-derived signals into the CRM as tasks or opportunities
- 02 Sync customers bi-directionally with the CRM and ERP so agents see deal, billing, and subscription context on the timeline
- 03 Sync quotes and jobs from JobBOSS² to a CRM so estimators and sales share live status on make-to-order work
- 04 Push won CRM deals into JobBOSS² as quotes or orders without re-keying part and customer details
Common sync patterns
Where JobBOSS² manages people and org data: keep Kustomer aligned
Owners, territories, and org structure informed by JobBOSS² stay current in Kustomer.
Where JobBOSS² handles order-to-cash: closed-won flows through
A deal won in Kustomer creates or updates the customer in JobBOSS² with clean data, so fulfillment and invoicing start without re-entry.
Where JobBOSS² is the finance system of record: money status on the account
Invoice and payment state from JobBOSS² shows on the account in Kustomer, so reps see balances before promising the next order.
What you can sync between JobBOSS² and Kustomer
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| JobBOSS² objects | Kustomer objects | How this pairing syncs | |
|---|---|---|---|
| Customers Customer records sync with CRM accounts so sales and the shop share one file. | Customers The central record whose timeline aggregates every interaction; external attributes sync onto it. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Time Entries Shop-floor time data consolidates into costing and payroll reporting. | Messages Individual messages within conversations support full-thread replication. | Time Entries is specific to JobBOSS² and Messages to Kustomer — each maps to any object or custom field on the other side. | |
| Invoices Billing documents flow to accounting and BI systems. | Companies Organization records group customers and map to CRM accounts. | Invoices is specific to JobBOSS² and Companies to Kustomer — each maps to any object or custom field on the other side. | |
| Shipments Shipment records close the loop to customers and CRM records. | Custom Objects (Klasses) Structured external records such as orders and subscriptions synced in to appear on the customer timeline. | Shipments is specific to JobBOSS² and Custom Objects (Klasses) to Kustomer — each maps to any object or custom field on the other side. | |
| Quotes / Estimates Estimating records sync to CRM pipelines so quote status is visible outside the ERP. | Users Agent records map conversation ownership to people in other systems. | Quotes / Estimates is specific to JobBOSS² and Users to Kustomer — each maps to any object or custom field on the other side. | |
| Jobs / Work Orders Job records carry production status back to sales and customer-facing tools. | Teams Team assignments support routing parity and reporting. | Jobs / Work Orders is specific to JobBOSS² and Teams to Kustomer — each maps to any object or custom field on the other side. |
How changes propagate between JobBOSS² and Kustomer
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
JobBOSS² Kustomer Interval-based propagation
DetectionStacksync polls JobBOSS² for changes on an incremental schedule, reading only records changed since the previous pass. Polling.
DeliveryEach detected change is written to Kustomer through its API, with automatic retries and rate-limit backoff.
Kustomer JobBOSS² Sub-second propagation
DetectionKustomer notifies Stacksync of record changes through webhook events. Outbound webhooks on record events, plus polling for backfill.
DeliveryEach detected change is written to JobBOSS² through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- JobBOSS²: Subject to the platform's API rate limits.
- Kustomer: Subject to the platform's API rate limits.
What ships with JobBOSS² ⇄ Kustomer
Connect JobBOSS² and Kustomer for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every JobBOSS²–Kustomer connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever JobBOSS² or Kustomer data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single JobBOSS² or Kustomer record.
Observability
Monitoring
Track your JobBOSS² ⇄ Kustomer sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between JobBOSS² and Kustomer.
How the JobBOSS² and Kustomer connectors work
JobBOSS²
- Integration surface
- REST API (vendor-provided; coverage varies by edition and deployment)
- Authentication
- API key or vendor-issued credentials
- Change detection
- Polling
- Capabilities
- read · write
- Rate limits
- Subject to the platform's API rate limits
Kustomer
- Integration surface
- REST API
- Authentication
- API key used as a bearer token, scoped by role
- Change detection
- Outbound webhooks on record events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
How it works
How to connect JobBOSS² to Kustomer — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate JobBOSS² and Kustomer with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
JobBOSS²
connected
Kustomer
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the JobBOSS² and Kustomer objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · JobBOSS² ⇄ KustomerCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
JobBOSS² KustomerCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
JobBOSS² and Kustomer integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between JobBOSS² and Kustomer: authenticate both systems, choose the objects to sync (such as JobBOSS²'s Customers and Time Entries), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
On the Kustomer side: Conversations, Messages, Companies, Custom Objects (Klasses), plus custom fields where Kustomer exposes them. On the JobBOSS² side: Vendors, Time Entries, Invoices, Shipments. Stacksync auto-detects both schemas and converts types between the two systems.
-
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
-
Common patterns for JobBOSS² and Kustomer: Where JobBOSS² manages people and org data: keep Kustomer aligned; Where JobBOSS² handles order-to-cash: closed-won flows through; Where JobBOSS² is the finance system of record: money status on the account. Owners, territories, and org structure informed by JobBOSS² stay current in Kustomer.
-
JobBOSS²: REST API (vendor-provided; coverage varies by edition and deployment). Authentication: API key or vendor-issued credentials. Kustomer: REST API. Authentication: API key used as a bearer token, scoped by role. Stacksync manages authentication, retries, and rate limits on both sides.
-
Kustomer: Kustomer's data model centers on a customer timeline: conversations, messages, and custom object records all appear chronologically against one customer record rather than as separate tickets. JobBOSS²: JobBOSS² was formed by combining the JobBOSS and E2 Shop System products under ECI Software Solutions, and its data model is job-centric: quotes convert to jobs with routings, materials, and time tracked against each job. Stacksync's field mapping accounts for these differences between JobBOSS² and Kustomer without custom code.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
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ISO 27001
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CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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