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Database ⇄ Communications

InterSystems IRIS to RingCentral integration — real-time, two-way sync

Keep InterSystems IRIS and RingCentral in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect InterSystems IRIS and RingCentral

Turn the messages, calls, and events RingCentral handles into live rows in InterSystems IRIS, and write back to trigger new outbound communication, with both sides in sync in seconds.

Engineers reach communications tools like RingCentral through APIs, which means auth tokens, webhooks, delivery callbacks, and rate limits, all maintained forever and all shaped differently for every tool. The data those tools produce, who was contacted, what was sent, and what came back, would be simple to use if it lived in InterSystems IRIS next to everything else.

Stacksync mirrors Call Log, Extensions (Users), Contacts (Address Book), RingOut (Click-to-call) from RingCentral into Schemas, Persistent Classes, Globals, Namespaces in InterSystems IRIS and keeps both sides in sync in real time. Communication activity lands in the database as ordinary rows you can query and join, and rows your code writes, such as a queued outbound message or an updated contact, flow back into RingCentral so the tool and the database never disagree.

There is no webhook endpoint to host, no rate limit to babysit, and no nightly export that leaves your services reading yesterday's activity.

Common use cases

  • 01 Place RingOut click-to-dial calls from a CRM or internal app so reps dial contacts without leaving their workflow.
  • 02 Two-way sync personal Address Book contacts so a rep's RingCentral contacts match the CRM and new CRM contacts appear in RingCentral.
  • 03 Replicate IRIS tables to Postgres so application teams can build against a familiar database
  • 04 Sync operational tables in IRIS bi-directionally with a CRM so business teams work on IRIS-backed data without SQL access

Common sync patterns

React to activity as it happens

Sends, replies, answered calls, or completed meetings arrive in InterSystems IRIS as row changes, so triggers, jobs, and services can respond in near real time.

One integration pattern for every channel

Each communications tool looks like tables in the database, so adding email, voice, or messaging is configuration rather than a new codebase.

Communication history as database rows

Every message, call, or event RingCentral records becomes rows in InterSystems IRIS, ready to query, join with your own data, and report on without touching the vendor API.

What you can sync between InterSystems IRIS and RingCentral

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

InterSystems IRIS objects RingCentral objects How this pairing syncs
Schemas Schema organization scopes which tables a sync connection can see. Presence Real-time presence and detailed telephony state per extension, read via GET presence and subscribed to for live updates, used to reflect agent availability and call status across systems. Read-only. Schemas is specific to InterSystems IRIS and Presence to RingCentral — each maps to any object or custom field on the other side.
Persistent Classes Object-model classes project to tables, so class data is reachable through SQL. Subscriptions (Webhooks / WebSocket) Event subscriptions created through the Subscription API with eventFilters (message-store, presence, telephony sessions, extension changes); full CRUD, and the mechanism for near-real-time change delivery over webhooks or WebSocket. Read and write. Persistent Classes is specific to InterSystems IRIS and Subscriptions (Webhooks / WebSocket) to RingCentral — each maps to any object or custom field on the other side.
Globals The underlying multidimensional storage; typically accessed indirectly via SQL or objects in syncs. Message Store (SMS / MMS / Fax / Voicemail) Messages in an extension's mailbox - SMS, MMS, fax, voicemail, and pager - read via GET /account/~/extension/~/message-store filtered by dateFrom/dateTo and messageType; outbound SMS is sent via POST /sms, MMS and fax via POST /fax, and messages can be marked read or deleted. Read and write. Globals is specific to InterSystems IRIS and Message Store (SMS / MMS / Fax / Voicemail) to RingCentral — each maps to any object or custom field on the other side.
Namespaces Namespaces partition databases and determine the connection context for integrations. Call Log Call detail records with direction, result, duration, from/to numbers, and recording references, from the account-wide and per-extension call-log endpoints, filtered by dateFrom/dateTo. Read-only records. Namespaces is specific to InterSystems IRIS and Call Log to RingCentral — each maps to any object or custom field on the other side.
Stored Procedures Server-side logic callable over SQL supports controlled writes and transformations. Extensions (Users) User extensions with profile, status, roles, and assigned phone numbers via the Configuration API; create, update, and disable extensions to provision or deprovision users and map them to CRM, HR, or directory identities. Read and write. Stored Procedures is specific to InterSystems IRIS and Extensions (Users) to RingCentral — each maps to any object or custom field on the other side.
Tables Relational projections of stored data are the primary read/write surface for SQL-based syncs. Contacts (Address Book) Personal address-book contacts per extension with full CRUD via POST/PUT/DELETE /address-book/contact; the company directory has no create endpoint and is read-only, so only personal contacts are writable. Read and write. Tables is specific to InterSystems IRIS and Contacts (Address Book) to RingCentral — each maps to any object or custom field on the other side.

How changes propagate between InterSystems IRIS and RingCentral

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

InterSystems IRIS RingCentral Interval-based propagation

DetectionStacksync polls InterSystems IRIS for changes on an incremental schedule, reading only records changed since the previous pass. Polling (timestamp or query-based).

DeliveryEach detected change is written to RingCentral through its API, with automatic retries and rate-limit backoff.

RingCentral InterSystems IRIS Sub-second propagation

DetectionRingCentral notifies Stacksync of record changes through webhook events. Subscription API webhooks (with a validation-token echo handshake) or WebSocket subscriptions on eventFilters such as message-store/instant,.

DeliveryEach detected change is applied to InterSystems IRIS as a row-level write, with types converted between the two schemas.

Rate-limit considerations

  • InterSystems IRIS: Constrained by database resources rather than published API rate limits.
  • RingCentral: Per-user (extension) throttling groups per 60 seconds - Heavy 10, Medium 40 (e.g. /sms), Light 50, Auth 5 - as customizable defaults; exceeding returns HTTP 429 with a Retry-After header and X-Rate-Limit-Group/Limit/Remaining/Window headers.
What ships with InterSystems IRIS ⇄ RingCentral

Connect InterSystems IRIS and RingCentral for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every InterSystems IRIS–RingCentral connection.

Real-time

Two-way sync

Changes in InterSystems IRIS or RingCentral instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever InterSystems IRIS or RingCentral data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single InterSystems IRIS or RingCentral record.

Observability

Monitoring

Track your InterSystems IRIS ⇄ RingCentral sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between InterSystems IRIS and RingCentral.

How the InterSystems IRIS and RingCentral connectors work

InterSystems IRIS

Integration surface
SQL over JDBC/ODBC, plus object and REST access layers
Authentication
Database credentials
Change detection
Polling (timestamp or query-based); no standard webhook surface
Capabilities
read · write
Rate limits
Constrained by database resources rather than published API rate limits

RingCentral

Integration surface
REST API (RingEX Platform API) on platform.ringcentral.com, base path /restapi/v1.0, with resources under account/~/extension/~/ (message-store, call-log, sms, fax, ring-out, address-book, presence, subscription) plus the Configuration API for provisioning
Authentication
OAuth 2.0 - authorization code flow (with PKCE) for user-facing apps, and JWT bearer flow for server-to-server integrations; the legacy password (ROPC) grant was retired on March 31, 2024
Change detection
Subscription API webhooks (with a validation-token echo handshake) or WebSocket subscriptions on eventFilters such as message-store/instant, presence, and telephony/sessions; historical pulls poll message-store and call-log on dateFrom/dateTo
Capabilities
read · write · webhooks
Rate limits
Per-user (extension) throttling groups per 60 seconds - Heavy 10, Medium 40 (e.g. /sms), Light 50, Auth 5 - as customizable defaults; exceeding returns HTTP 429 with a Retry-After header and X-Rate-Limit-Group/Limit/Remaining/Window headers
RingCentral setup guide
How it works

How to connect InterSystems IRIS to RingCentral — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate InterSystems IRIS and RingCentral with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    InterSystems IRIS connected
    RingCentral connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the InterSystems IRIS and RingCentral objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · InterSystems IRIS ⇄ RingCentral
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    InterSystems IRIS RingCentral
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

InterSystems IRIS and RingCentral integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 371 integrations available for InterSystems IRIS and RingCentral.

Popular · 7 of 371
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