Real-time
Two-way sync
Changes in Intercom or Salesmate instantly reflect in both systems. No stale data, no manual imports.
CRM
Intercom to Salesmate integration — real-time, two-way sync
Keep Intercom and Salesmate in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Intercom and Salesmate
Run Intercom and Salesmate side by side with the same accounts and contacts in both, whether they serve different teams or one is replacing the other.
Two CRMs in one company is more common than anyone plans for: an acquisition brings its own system, regions or business units standardize differently, or a migration is under way and both are live. In every case, some of the same companies and people exist in both systems, and every day of manual double entry pushes the copies further apart.
Stacksync syncs Tags, Segments, Admins & Teams, Articles in Intercom with Deals, Activities, Pipelines and Stages, Products in Salesmate in real time and in both directions, with field-level mapping and matching on identifiers you choose. Update a record in either CRM and the other reflects it within seconds.
Common use cases
- 01 Keep custom data attributes updated from billing or ERP systems so message segments reflect current plan and spend
- 02 Route qualified leads from Intercom conversations into the CRM as leads or opportunities in near real time
- 03 Sync Salesmate contacts and deals into a Postgres database or warehouse so SMB teams can report outside the CRM.
- 04 Keep contact segments aligned bi-directionally with an email marketing platform.
Common sync patterns
Migration with a parallel run
When one CRM is replacing the other, run both fully live until cutover, with no snapshot gap and no data freeze.
Divisional or regional split
Where each CRM serves a different team or region, sync just the shared accounts and contacts so handoffs and cross-sell work.
Where both track pipeline: deal visibility across systems
Deal stage and value on shared accounts stay visible from either CRM.
What you can sync between Intercom and Salesmate
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Intercom objects | Salesmate objects | How this pairing syncs | |
|---|---|---|---|
| Contacts A single contact model covers both users and leads, distinguished by a role attribute. | Contacts Person records synced with marketing tools and enrichment databases. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Companies Company records group contacts and carry plan and account attributes used in segmentation. | Companies Organization records linked to contacts and deals. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Tags Labels applied to contacts, companies, and conversations sync for routing and reporting. | Deals Pipeline opportunities with stage and value, synced out for revenue reporting. | Tags is specific to Intercom and Deals to Salesmate — each maps to any object or custom field on the other side. | |
| Segments Saved audience definitions are readable for targeting parity across tools. | Activities Calls, emails, and tasks logged against records and exported for analytics. | Segments is specific to Intercom and Activities to Salesmate — each maps to any object or custom field on the other side. | |
| Admins & Teams Teammate records map conversation ownership to CRM users. | Pipelines and Stages Sales process definitions read for stage mapping in syncs. | Admins & Teams is specific to Intercom and Pipelines and Stages to Salesmate — each maps to any object or custom field on the other side. | |
| Articles Help center content is accessible via API for knowledge sync and audits. | Products Catalog items attached to deals, typically sourced from an ERP or billing system. | Articles is specific to Intercom and Products to Salesmate — each maps to any object or custom field on the other side. |
How changes propagate between Intercom and Salesmate
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Intercom Salesmate Sub-second propagation
DetectionIntercom notifies Stacksync of record changes through webhook events. Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill.
DeliveryEach detected change is written to Salesmate through its API, with automatic retries and rate-limit backoff.
Salesmate Intercom Sub-second propagation
DetectionSalesmate notifies Stacksync of record changes through webhook events. Webhook triggers via the platform's automation features, with scheduled polling on modified timestamps as fallback.
DeliveryEach detected change is written to Intercom through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Intercom: Subject to per-app rate limits on the Intercom API.
- Salesmate: Subject to the platform's API rate limits.
What ships with Intercom ⇄ Salesmate
Connect Intercom and Salesmate for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Intercom–Salesmate connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Intercom or Salesmate data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Intercom or Salesmate record.
Observability
Monitoring
Track your Intercom ⇄ Salesmate sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Intercom and Salesmate.
How the Intercom and Salesmate connectors work
Intercom
- Integration surface
- REST API
- Authentication
- OAuth 2.0 for public apps or a workspace access token
- Change detection
- Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-app rate limits on the Intercom API
Salesmate
- Integration surface
- REST API
- Authentication
- Access token (API key) sent as a request header
- Change detection
- Webhook triggers via the platform's automation features, with scheduled polling on modified timestamps as fallback
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
How it works
How to connect Intercom to Salesmate — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Intercom and Salesmate with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Intercom
connected
Salesmate
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Intercom and Salesmate objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Intercom ⇄ SalesmateCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Intercom SalesmateCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Intercom and Salesmate integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Intercom and Salesmate: authenticate both systems, choose the objects to sync (such as Intercom's Contacts and Companies), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Intercom and Salesmate records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Intercom and Salesmate connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Intercom–Salesmate integration in-house.
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Yes — Stacksync ships production-grade connectors for both Intercom and Salesmate. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Intercom: Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill. On Salesmate: Webhook triggers via the platform's automation features, with scheduled polling on modified timestamps as fallback. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Intercom side: Tags, Segments, Admins & Teams, Articles, plus custom fields where Intercom exposes them. On the Salesmate side: Deals, Activities, Pipelines and Stages, Products. Stacksync auto-detects both schemas and converts types between the two systems.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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