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ERP ⇄ Business productivity

Infor WMS to Servicemax integration — real-time, two-way sync

Keep Infor WMS and Servicemax in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Infor WMS and Servicemax

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Servicemax and Infor WMS.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Servicemax is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Work Details, Installed Products, Service Contracts, Stock History in Servicemax with Receipts / ASNs, Shipment Orders, Waves, Tasks in Infor WMS bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • 01 Keep Installed Products (SVMXC__Installed_Product__c) aligned with an asset or IoT database for warranty, entitlement, and service-history reporting.
  • 02 Consolidate Service Contracts and entitlement data into a warehouse for renewal forecasting and SLA compliance dashboards.
  • 03 Push sales orders from an ERP into the WMS for wave planning and picking, then return status updates
  • 04 Send shipment confirmations and tracking numbers back to the order system when the WMS ships

Common sync patterns

Where Infor WMS is the HR or people system of record

Worker and organization data from Infor WMS stays current in Servicemax, so the tools people use daily reflect the org as it actually is.

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

Where Servicemax faces customers and Infor WMS carries account records

Order, invoice, or account status from Infor WMS appears alongside the customer in Servicemax, so front-line teams answer from live data.

What you can sync between Infor WMS and Servicemax

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Infor WMS objects Servicemax objects How this pairing syncs
Shipments Ship confirmations and tracking references flow back to the order source system. Service Contracts SVMXC__Service_Contract__c; coverage and entitlement agreements; synced to warehouses for renewal, SLA, and warranty reporting. Shipments is specific to Infor WMS and Service Contracts to Servicemax — each maps to any object or custom field on the other side.
Appointments Dock appointment data coordinates carriers and yard operations with external schedules. Stock History SVMXC__Stock_History__c; append-only log of inventory transactions (RMA, shipment, parts receipt); read out for parts and inventory analytics. Appointments is specific to Infor WMS and Stock History to Servicemax — each maps to any object or custom field on the other side.
Items Item definitions keep the WMS aligned with the ERP or OMS item master. Accounts Standard Salesforce Account; customer and site company records; synced two-way with CRM and database customer tables. Items is specific to Infor WMS and Accounts to Servicemax — each maps to any object or custom field on the other side.
Inventory On-hand quantities by location feed available-to-promise in order-taking systems. Contacts Standard Salesforce Contact; people linked to Accounts and service sites; synced with CRM and support person records. Inventory is specific to Infor WMS and Contacts to Servicemax — each maps to any object or custom field on the other side.
Receipts / ASNs Advance shipment notices and receipt confirmations sync with procurement systems. Cases Standard Salesforce Case; support records that often precede a Work Order; synced with help desk tools and reporting databases. Receipts / ASNs is specific to Infor WMS and Cases to Servicemax — each maps to any object or custom field on the other side.
Shipment Orders Outbound orders arrive from the ERP or OMS for allocation and picking. Products Standard Salesforce Product2; catalog of serviceable products and spare parts referenced by Installed Products and Work Details. Shipment Orders is specific to Infor WMS and Products to Servicemax — each maps to any object or custom field on the other side.

How changes propagate between Infor WMS and Servicemax

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Infor WMS Servicemax Sub-second propagation

DetectionInfor WMS notifies Stacksync of record changes through webhook events. ION event publishing or scheduled polling of API endpoints.

DeliveryEach detected change is written to Servicemax through its API, with automatic retries and rate-limit backoff.

Servicemax Infor WMS Sub-second propagation

DetectionChanges in Servicemax are captured at the source via change data capture — no polling loop against its API. Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object.

DeliveryEach detected change is written to Infor WMS through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Infor WMS: Subject to Infor ION API gateway throttling policies.
  • Servicemax: Governed by the Salesforce org-wide daily API request allocation, shared across all integrations and scaled by edition and license count.
What ships with Infor WMS ⇄ Servicemax

Connect Infor WMS and Servicemax for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Infor WMS–Servicemax connection.

Real-time

Two-way sync

Changes in Infor WMS or Servicemax instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Infor WMS or Servicemax data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Infor WMS or Servicemax record.

Observability

Monitoring

Track your Infor WMS ⇄ Servicemax sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Infor WMS and Servicemax.

How the Infor WMS and Servicemax connectors work

Infor WMS

Integration surface
REST API via the Infor OS / ION API gateway (cloud deployments run inside Infor CloudSuite)
Authentication
OAuth 2.0 via Infor OS
Change detection
ION event publishing or scheduled polling of API endpoints
Capabilities
read · write · webhooks
Rate limits
Subject to Infor ION API gateway throttling policies

Servicemax

Integration surface
Salesforce REST, SOAP, and Bulk APIs (ServiceMax is a managed package on the Salesforce platform)
Authentication
Salesforce OAuth login via a user with API access; the connecting profile needs object and field permissions on ServiceMax's SVMXC__ objects
Change detection
Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object where enabled
Capabilities
read · write · CDC
Rate limits
Governed by the Salesforce org-wide daily API request allocation, shared across all integrations and scaled by edition and license count
How it works

How to connect Infor WMS to Servicemax — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Infor WMS and Servicemax with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Infor WMS connected
    Servicemax connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Infor WMS and Servicemax objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Infor WMS ⇄ Servicemax
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Infor WMS Servicemax
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Infor WMS and Servicemax integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 397 integrations available for Infor WMS and Servicemax.

Popular · 5 of 397
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