Real-time
Two-way sync
Changes in Infor LN or Servicemax instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ Business productivity
Infor LN to Servicemax integration — real-time, two-way sync
Keep Infor LN and Servicemax in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Infor LN and Servicemax
Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Servicemax and Infor LN.
The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Servicemax is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.
Stacksync syncs Installed Products, Service Contracts, Stock History, Accounts in Servicemax with Purchase orders, Production orders, Warehouse / inventory, Projects in Infor LN bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.
Common use cases
- 01 Mirror Accounts and Contacts between ServiceMax and the CRM system of record so customer and site data stays consistent.
- 02 Sync Work Orders (SVMXC__Service_Order__c) and Work Details bi-directionally with Postgres so ops and analytics teams read and write field-service data in plain SQL.
- 03 Keep inventory positions aligned between LN and distribution or aftermarket service systems.
- 04 Sync item masters, BOMs, and production orders between LN and MES or PLM systems on the shop floor.
Common sync patterns
Where Infor LN is the HR or people system of record
Worker and organization data from Infor LN stays current in Servicemax, so the tools people use daily reflect the org as it actually is.
Master data corrections travel
A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.
Where Servicemax faces customers and Infor LN carries account records
Order, invoice, or account status from Infor LN appears alongside the customer in Servicemax, so front-line teams answer from live data.
What you can sync between Infor LN and Servicemax
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Infor LN objects | Servicemax objects | How this pairing syncs | |
|---|---|---|---|
| Sales orders Demand documents synced in from EDI and commerce channels. | Work Details SVMXC__Service_Order_Line__c; line items on a Work Order for labor, parts used, and expenses; read out for billing or written back with usage. | Sales orders is specific to Infor LN and Work Details to Servicemax — each maps to any object or custom field on the other side. | |
| Purchase orders Supply documents shared with supplier and procurement systems. | Installed Products SVMXC__Installed_Product__c; the installed-base asset record driving entitlement and service history; synced with asset and IoT databases. | Purchase orders is specific to Infor LN and Installed Products to Servicemax — each maps to any object or custom field on the other side. | |
| Production orders Shop-floor work orders synced with MES for execution visibility. | Service Contracts SVMXC__Service_Contract__c; coverage and entitlement agreements; synced to warehouses for renewal, SLA, and warranty reporting. | Production orders is specific to Infor LN and Service Contracts to Servicemax — each maps to any object or custom field on the other side. | |
| Warehouse / inventory Stock positions exposed so external channels reflect real availability. | Stock History SVMXC__Stock_History__c; append-only log of inventory transactions (RMA, shipment, parts receipt); read out for parts and inventory analytics. | Warehouse / inventory is specific to Infor LN and Stock History to Servicemax — each maps to any object or custom field on the other side. | |
| Projects Project structures used in engineer-to-order manufacturing scenarios. | Accounts Standard Salesforce Account; customer and site company records; synced two-way with CRM and database customer tables. | Projects is specific to Infor LN and Accounts to Servicemax — each maps to any object or custom field on the other side. | |
| Service orders Aftermarket service documents synced with field service tools. | Contacts Standard Salesforce Contact; people linked to Accounts and service sites; synced with CRM and support person records. | Service orders is specific to Infor LN and Contacts to Servicemax — each maps to any object or custom field on the other side. |
How changes propagate between Infor LN and Servicemax
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Infor LN Servicemax Interval-based propagation
DetectionStacksync polls Infor LN for changes on an incremental schedule, reading only records changed since the previous pass. Event-style BOD publications through Infor ION where configured.
DeliveryEach detected change is written to Servicemax through its API, with automatic retries and rate-limit backoff.
Servicemax Infor LN Sub-second propagation
DetectionChanges in Servicemax are captured at the source via change data capture — no polling loop against its API. Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object.
DeliveryEach detected change is written to Infor LN through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Infor LN: Subject to the ION API gateway's tenant rate limits in cloud deployments.
- Servicemax: Governed by the Salesforce org-wide daily API request allocation, shared across all integrations and scaled by edition and license count.
What ships with Infor LN ⇄ Servicemax
Connect Infor LN and Servicemax for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Infor LN–Servicemax connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Infor LN or Servicemax data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Infor LN or Servicemax record.
Observability
Monitoring
Track your Infor LN ⇄ Servicemax sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Infor LN and Servicemax.
How the Infor LN and Servicemax connectors work
Infor LN
- Integration surface
- SOAP and REST web services, with standardized BOD exchange through Infor ION in Infor OS deployments
- Authentication
- OAuth 2.0 via the ION API gateway in cloud deployments; application credentials on premises
- Change detection
- Event-style BOD publications through Infor ION where configured; otherwise polling
- Capabilities
- read · write
- Rate limits
- Subject to the ION API gateway's tenant rate limits in cloud deployments.
Servicemax
- Integration surface
- Salesforce REST, SOAP, and Bulk APIs (ServiceMax is a managed package on the Salesforce platform)
- Authentication
- Salesforce OAuth login via a user with API access; the connecting profile needs object and field permissions on ServiceMax's SVMXC__ objects
- Change detection
- Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object where enabled
- Capabilities
- read · write · CDC
- Rate limits
- Governed by the Salesforce org-wide daily API request allocation, shared across all integrations and scaled by edition and license count
How it works
How to connect Infor LN to Servicemax — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Infor LN and Servicemax with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Infor LN
connected
Servicemax
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Infor LN and Servicemax objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Infor LN ⇄ ServicemaxCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Infor LN ServicemaxCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Infor LN and Servicemax integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Infor LN and Servicemax: authenticate both systems, choose the objects to sync (such as Infor LN's Sales orders and Purchase orders), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Change detection on Infor LN: Event-style BOD publications through Infor ION where configured; otherwise polling. On Servicemax: Salesforce mechanisms — Apex triggers or polling on SystemModstamp/LastModifiedDate, with Change Data Capture / Platform Events available per object where enabled. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
-
On the Servicemax side: Installed Products, Service Contracts, Stock History, Accounts, plus custom fields where Servicemax exposes them. On the Infor LN side: Purchase orders, Production orders, Warehouse / inventory, Projects. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
-
Common patterns for Infor LN and Servicemax: Where Infor LN is the HR or people system of record; Master data corrections travel; Where Servicemax faces customers and Infor LN carries account records. Worker and organization data from Infor LN stays current in Servicemax, so the tools people use daily reflect the org as it actually is.
-
Infor LN: SOAP and REST web services, with standardized BOD exchange through Infor ION in Infor OS deployments. Authentication: OAuth 2.0 via the ION API gateway in cloud deployments; application credentials on premises. Servicemax: Salesforce REST, SOAP, and Bulk APIs (ServiceMax is a managed package on the Salesforce platform). Authentication: Salesforce OAuth login via a user with API access; the connecting profile needs object and field permissions on ServiceMax's SVMXC__ objects. Stacksync manages authentication, retries, and rate limits on both sides.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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