Real-time
Two-way sync
Changes in Infor WMS or Intercom instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ CRM
Infor WMS to Intercom integration — real-time, two-way sync
Keep Infor WMS and Intercom in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Infor WMS and Intercom
Close the gap between front office and back office: Intercom and Infor WMS share customers and status in real time, in both directions.
Intercom holds the customer relationship; Infor WMS runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Custom Data Attributes, Tags, Segments, Admins & Teams in Intercom with Appointments, Items, Inventory, Receipts / ASNs in Infor WMS field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Mirror conversations and tickets into a warehouse for support analytics and SLA reporting
- 02 Keep custom data attributes updated from billing or ERP systems so message segments reflect current plan and spend
- 03 Push sales orders from an ERP into the WMS for wave planning and picking, then return status updates
- 04 Send shipment confirmations and tracking numbers back to the order system when the WMS ships
Common sync patterns
Where Infor WMS is the finance system of record: money status on the account
Invoice and payment state from Infor WMS shows on the account in Intercom, so reps see balances before promising the next order.
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
Where Infor WMS manages people and org data: keep Intercom aligned
Owners, territories, and org structure informed by Infor WMS stay current in Intercom.
What you can sync between Infor WMS and Intercom
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Infor WMS objects | Intercom objects | How this pairing syncs | |
|---|---|---|---|
| Locations Bin and zone definitions scope inventory records during mapping. | Tags Labels applied to contacts, companies, and conversations sync for routing and reporting. | Locations is specific to Infor WMS and Tags to Intercom — each maps to any object or custom field on the other side. | |
| Shipments Ship confirmations and tracking references flow back to the order source system. | Segments Saved audience definitions are readable for targeting parity across tools. | Shipments is specific to Infor WMS and Segments to Intercom — each maps to any object or custom field on the other side. | |
| Appointments Dock appointment data coordinates carriers and yard operations with external schedules. | Admins & Teams Teammate records map conversation ownership to CRM users. | Appointments is specific to Infor WMS and Admins & Teams to Intercom — each maps to any object or custom field on the other side. | |
| Items Item definitions keep the WMS aligned with the ERP or OMS item master. | Articles Help center content is accessible via API for knowledge sync and audits. | Items is specific to Infor WMS and Articles to Intercom — each maps to any object or custom field on the other side. | |
| Inventory On-hand quantities by location feed available-to-promise in order-taking systems. | Contacts A single contact model covers both users and leads, distinguished by a role attribute. | Inventory is specific to Infor WMS and Contacts to Intercom — each maps to any object or custom field on the other side. | |
| Receipts / ASNs Advance shipment notices and receipt confirmations sync with procurement systems. | Companies Company records group contacts and carry plan and account attributes used in segmentation. | Receipts / ASNs is specific to Infor WMS and Companies to Intercom — each maps to any object or custom field on the other side. |
How changes propagate between Infor WMS and Intercom
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Infor WMS Intercom Sub-second propagation
DetectionInfor WMS notifies Stacksync of record changes through webhook events. ION event publishing or scheduled polling of API endpoints.
DeliveryEach detected change is written to Intercom through its API, with automatic retries and rate-limit backoff.
Intercom Infor WMS Sub-second propagation
DetectionIntercom notifies Stacksync of record changes through webhook events. Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill.
DeliveryEach detected change is written to Infor WMS through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Infor WMS: Subject to Infor ION API gateway throttling policies.
- Intercom: Subject to per-app rate limits on the Intercom API.
What ships with Infor WMS ⇄ Intercom
Connect Infor WMS and Intercom for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Infor WMS–Intercom connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Infor WMS or Intercom data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Infor WMS or Intercom record.
Observability
Monitoring
Track your Infor WMS ⇄ Intercom sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Infor WMS and Intercom.
How the Infor WMS and Intercom connectors work
Infor WMS
- Integration surface
- REST API via the Infor OS / ION API gateway (cloud deployments run inside Infor CloudSuite)
- Authentication
- OAuth 2.0 via Infor OS
- Change detection
- ION event publishing or scheduled polling of API endpoints
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to Infor ION API gateway throttling policies
Intercom
- Integration surface
- REST API
- Authentication
- OAuth 2.0 for public apps or a workspace access token
- Change detection
- Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-app rate limits on the Intercom API
How it works
How to connect Infor WMS to Intercom — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Infor WMS and Intercom with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Infor WMS
connected
Intercom
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Infor WMS and Intercom objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Infor WMS ⇄ IntercomCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Infor WMS IntercomCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Infor WMS and Intercom integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Infor WMS and Intercom: authenticate both systems, choose the objects to sync (such as Infor WMS's Locations and Shipments), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the Intercom side: Custom Data Attributes, Tags, Segments, Admins & Teams, plus custom fields where Intercom exposes them. On the Infor WMS side: Appointments, Items, Inventory, Receipts / ASNs. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Infor WMS and Intercom: Where Infor WMS is the finance system of record: money status on the account; One customer master; Where Infor WMS manages people and org data: keep Intercom aligned. Invoice and payment state from Infor WMS shows on the account in Intercom, so reps see balances before promising the next order.
-
Infor WMS: REST API via the Infor OS / ION API gateway (cloud deployments run inside Infor CloudSuite). Authentication: OAuth 2.0 via Infor OS. Intercom: REST API. Authentication: OAuth 2.0 for public apps or a workspace access token. Stacksync manages authentication, retries, and rate limits on both sides.
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Intercom: Webhook topics cover contact, company, conversation, and ticket lifecycle events, making event-driven sync practical. Infor WMS: The data model separates inbound (ASNs, receipts), inventory (item and location balances), and outbound (shipment orders, waves, shipments) flows, which maps onto standard ERP-to-WMS sync patterns. Stacksync's field mapping accounts for these differences between Infor WMS and Intercom without custom code.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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