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IBM AS/400 to Pendo integration — real-time, two-way sync

Keep IBM AS/400 and Pendo in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect IBM AS/400 and Pendo

Give Pendo the users, events, and records that live in IBM AS/400 in real time, and sync the cohorts and scores Pendo computes back into IBM AS/400 where your applications read them.

A database holds the rows your business runs on: the users, events, orders, and records that every service reads and writes. Pendo is where people make sense of them, as dashboards, funnels, cohorts, and metrics. Moving the data from IBM AS/400 into Pendo usually means a hand-built extract or a change-data-capture pipeline that breaks the moment a column is renamed, and reporting that always trails last night's load.

Stacksync syncs Physical files (tables), Logical files (views), Members, Rows / records in IBM AS/400 with Features / Pages / Guides (metadata), Visitors, Accounts, Feature Events in Pendo in real time and in both directions. Operational rows flow into Pendo as they change, so dashboards read current data with no pipeline to maintain, and the segments, cohorts, or scores Pendo computes flow back into IBM AS/400, where the applications and services that read from it get them at normal query latency. Field-level mapping, schema and type translation, and conflict resolution are handled for you.

Common use cases

  • 01 Push warehouse-computed Account attributes (plan, ARR, renewal date, health score, CSM owner) onto Pendo Accounts via the Metadata API so segments and guide targeting stay current.
  • 02 Set custom Visitor fields (role, lifecycle stage, entitlement) from the warehouse so in-app guides reach the right users without manual CSV uploads.
  • 03 Use journal-based change capture to replicate IBM i data into a cloud warehouse for reporting.
  • 04 Keep customer and item files aligned with an ecommerce platform or modern ERP during phased modernization.

Common sync patterns

Filter and grouping dimensions kept fresh

Attributes teams slice by, such as plan, region, or account owner, stay current in Pendo because they sync from IBM AS/400 as they change, instead of going stale after a one-time import.

Where Pendo tracks product events: behavior onto stored records

Signup, usage, and lifecycle events captured in Pendo sync into IBM AS/400 as rows, so applications and internal tools can read behavioral data next to the records they already keep.

Where Pendo builds cohorts or scores: results your services can read

Segments, cohorts, or scores computed in Pendo sync back into IBM AS/400, where the services that read from the database act on them at query speed without calling the analytics API.

What you can sync between IBM AS/400 and Pendo

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

IBM AS/400 objects Pendo objects How this pairing syncs
Journals and journal receivers The change log that enables log-based CDC on journaled files. Feature Events Click/interaction events on tagged features, read-only through the Aggregation API over an event-time window and joined to the Feature definitions. Journals and journal receivers is specific to IBM AS/400 and Feature Events to Pendo — each maps to any object or custom field on the other side.
Data queues Program-to-program messaging objects sometimes used to hand events off to integrations. Page Events Page-view events for tagged pages; read-only via the Aggregation API, used for adoption and path analysis in a warehouse. Data queues is specific to IBM AS/400 and Page Events to Pendo — each maps to any object or custom field on the other side.
Libraries The schema-equivalent containers that scope which files a sync reads. Guide Events Guide seen/advanced/dismissed and step events for in-app walkthroughs; read-only through the Aggregation API to measure onboarding flow adoption. Libraries is specific to IBM AS/400 and Guide Events to Pendo — each maps to any object or custom field on the other side.
Physical files (tables) The Db2 for i tables mapped directly to sync targets. Poll / NPS Responses Survey answers and NPS scores captured in-app (pollEvents / npsEvents); read-only via the Aggregation API as voice-of-customer data. Physical files (tables) is specific to IBM AS/400 and Poll / NPS Responses to Pendo — each maps to any object or custom field on the other side.
Logical files (views) Indexed or filtered views over physical files, usable as read sources. Features / Pages / Guides (metadata) Definitions of tagged UI elements listed through the entity endpoints; read-only reference used to label and join the event streams. Logical files (views) is specific to IBM AS/400 and Features / Pages / Guides (metadata) to Pendo — each maps to any object or custom field on the other side.
Members Sub-partitions of files in legacy applications, flattened or selected during syncs. Visitors End-user records with agent-collected and custom fields; queried through the Aggregation API and enriched with custom fields written back via the Metadata API. Members is specific to IBM AS/400 and Visitors to Pendo — each maps to any object or custom field on the other side.

How changes propagate between IBM AS/400 and Pendo

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

IBM AS/400 Pendo Sub-second propagation

DetectionChanges in IBM AS/400 are captured at the source via change data capture — no polling loop against its API. Journal-based CDC by reading journal receivers on journaled files.

DeliveryEach detected change is written to Pendo through its API, with automatic retries and rate-limit backoff.

Pendo IBM AS/400 Interval-based propagation

DetectionStacksync polls Pendo for changes on an incremental schedule, reading only records changed since the previous pass. Polling - reads query the Aggregation API over event-time windows.

DeliveryEach detected change is applied to IBM AS/400 as a row-level write, with types converted between the two schemas.

Rate-limit considerations

  • IBM AS/400: Bounded by system resources and subsystem configuration rather than an API quota.
  • Pendo: Pendo does not publish fixed numeric limits; it throttles heavy Aggregation queries with 429s and caps/paginates large responses, so wide exports are paced and time-windowed.
What ships with IBM AS/400 ⇄ Pendo

Connect IBM AS/400 and Pendo for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every IBM AS/400–Pendo connection.

Real-time

Two-way sync

Changes in IBM AS/400 or Pendo instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever IBM AS/400 or Pendo data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single IBM AS/400 or Pendo record.

Observability

Monitoring

Track your IBM AS/400 ⇄ Pendo sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between IBM AS/400 and Pendo.

How the IBM AS/400 and Pendo connectors work

IBM AS/400

Integration surface
SQL over JDBC/ODBC to Db2 for i (for example the JTOpen/jt400 driver), alongside native record-level access
Authentication
IBM i user profile credentials (database credentials)
Change detection
Journal-based CDC by reading journal receivers on journaled files; polling as a fallback
Capabilities
read · write · CDC
Rate limits
Bounded by system resources and subsystem configuration rather than an API quota.

Pendo

Integration surface
Pendo Engage API (REST) on app.pendo.io (US) / app.eu.pendo.io (EU), base path /api/v1/ - Aggregation API for reads and the Metadata API for writes
Authentication
Integration key sent in the x-pendo-integration-key header, generated in Subscription Settings; keys are scoped read-only or read/write, so writes require a read/write key
Change detection
Polling - reads query the Aggregation API over event-time windows; no change-data-capture feed and no data-change webhooks. Writes go through the Metadata API on demand.
Capabilities
read · write
Rate limits
Pendo does not publish fixed numeric limits; it throttles heavy Aggregation queries with 429s and caps/paginates large responses, so wide exports are paced and time-windowed.
How it works

How to connect IBM AS/400 to Pendo — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate IBM AS/400 and Pendo with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    IBM AS/400 connected
    Pendo connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the IBM AS/400 and Pendo objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · IBM AS/400 ⇄ Pendo
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    IBM AS/400 Pendo
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

IBM AS/400 and Pendo integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 405 integrations available for IBM AS/400 and Pendo.

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