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Communications ⇄ CRM

Gmail to Infor CRM integration — real-time, two-way sync

Keep Gmail and Infor CRM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Why teams connect Gmail and Infor CRM

Keep Infor CRM and Gmail working from the same contacts, and log every call, message, and meeting back on the record, in real time and in both directions.

Infor CRM holds the people the business talks to: the contacts, their phone numbers and email addresses, and which rep owns the relationship. Gmail is where the talking happens, whether that is calls, texts, email, or meetings. The two depend on the same people, and when the contact list in one drifts from the other, outreach goes to stale numbers and the record of what was said never makes it back to the account.

Stacksync syncs Contacts, Leads, Opportunities, Tickets in Infor CRM with History, Messages, Threads, Labels in Gmail field by field, in real time, and in both directions. Current contact details flow out to Gmail so it can reach the right person, and the calls, messages, and meetings Gmail produces flow back onto the matching record in Infor CRM. You decide which system owns which fields, and conflicts resolve by rules you set.

Common use cases

  • 01 Keep Infor CRM aligned with an Infor ERP customer master so sales and finance share one account record.
  • 02 Sync opportunities and activities into a warehouse for pipeline and engagement reporting.
  • 03 Read Attachments and message metadata into a warehouse or document store for retention, discovery, and compliance reporting.
  • 04 Mirror Labels with pipeline or ticket states so triage done in an external tool is reflected inside the inbox.

Common sync patterns

New contacts reachable right away

A contact created or updated in Infor CRM appears in Gmail within seconds, so outreach starts without exporting a list or re-keying numbers.

Where Gmail reaches out: contacts kept current

Names, phone numbers, email addresses, and the owning rep from Infor CRM stay current in Gmail, so every call, text, or email goes to the right person at the right address.

Calls, messages, and meetings on the record

Activity handled in Gmail appears on the matching contact and account in Infor CRM, so the next person sees the full history without leaving the CRM.

What you can sync between Gmail and Infor CRM

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gmail objects Infor CRM objects How this pairing syncs
Attachments File payloads referenced by message part; read out to storage or a document system for archival and compliance workflows. Opportunities Pipeline records synced out for forecasting and reporting. Attachments is specific to Gmail and Opportunities to Infor CRM — each maps to any object or custom field on the other side.
History The incremental change log keyed by historyId; used for efficient delta sync so only mailbox changes since the last cursor are fetched. Tickets Service records synced with helpdesk and field service systems. History is specific to Gmail and Tickets to Infor CRM — each maps to any object or custom field on the other side.
Messages Individual emails with headers, body, and label state; read out to a CRM or warehouse for activity logging, and sent or modified two-way from sales tools. Activities Calls, meetings, and tasks synced for engagement reporting. Messages is specific to Gmail and Activities to Infor CRM — each maps to any object or custom field on the other side.
Threads Conversation groupings that keep replies together; synced so a CRM timeline or support desk shows the full exchange, not isolated messages. Campaigns Marketing containers linked to leads and opportunities. Threads is specific to Gmail and Campaigns to Infor CRM — each maps to any object or custom field on the other side.
Labels User and system labels (INBOX, SENT, custom); applied and removed via sync to mirror pipeline stages or triage states from an external system. Custom entities Deployment-specific objects added through the customizable entity model. Labels is specific to Gmail and Custom entities to Infor CRM — each maps to any object or custom field on the other side.
Drafts Unsent messages; created and updated from templates or sequence tools so reps review before sending from their own mailbox. Accounts Company records matched against ERP customer masters in syncs. Drafts is specific to Gmail and Accounts to Infor CRM — each maps to any object or custom field on the other side.

How changes propagate between Gmail and Infor CRM

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Gmail Infor CRM Sub-second propagation

DetectionGmail notifies Stacksync of record changes through webhook events. Incremental sync via users.history.list from a stored historyId cursor, plus real-time push notifications through Google Cloud Pub/Sub watch on the.

DeliveryEach detected change is written to Infor CRM through its API, with automatic retries and rate-limit backoff.

Infor CRM Gmail Interval-based propagation

DetectionStacksync polls Infor CRM for changes on an incremental schedule, reading only records changed since the previous pass. Polling on modified timestamps.

DeliveryEach detected change is written to Gmail through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Gmail: Quota is measured in units per user per second (e.g. messages.list = 5 units, messages.send = 100 units) against a 250 quota-unit/user/second limit and a daily project cap; exceeding limits returns 429 with exponential backoff expected.
  • Infor CRM: Subject to the deployment's configured API limits, which differ between on-premises and cloud installs.
What ships with Gmail ⇄ Infor CRM

Connect Gmail and Infor CRM for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gmail–Infor CRM connection.

Real-time

Two-way sync

Changes in Gmail or Infor CRM instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gmail or Infor CRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gmail or Infor CRM record.

Observability

Monitoring

Track your Gmail ⇄ Infor CRM sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gmail and Infor CRM.

How the Gmail and Infor CRM connectors work

Gmail

Integration surface
Gmail API (REST, v1)
Authentication
OAuth 2.0 via Google — user-authorized consent with granular scopes (gmail.readonly, gmail.modify, gmail.send, gmail.labels); restricted scopes require Google's app verification for production use
Change detection
Incremental sync via users.history.list from a stored historyId cursor, plus real-time push notifications through Google Cloud Pub/Sub watch on the mailbox (watch must be renewed at least every 7 days)
Capabilities
read · write · webhooks
Rate limits
Quota is measured in units per user per second (e.g. messages.list = 5 units, messages.send = 100 units) against a 250 quota-unit/user/second limit and a daily project cap; exceeding limits returns 429 with exponential backoff expected.

Infor CRM

Integration surface
REST-style SData API over the CRM entity model
Authentication
User credentials; Infor OS-managed authentication in cloud deployments
Change detection
Polling on modified timestamps; no log-based CDC on the API surface
Capabilities
read · write
Rate limits
Subject to the deployment's configured API limits, which differ between on-premises and cloud installs.
How it works

How to connect Gmail to Infor CRM — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gmail and Infor CRM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gmail connected
    Infor CRM connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gmail and Infor CRM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gmail ⇄ Infor CRM
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gmail Infor CRM
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gmail and Infor CRM integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 373 integrations available for Gmail and Infor CRM.

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