Real-time
Two-way sync
Changes in Gladly or YugabyteDB instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Database
Gladly to YugabyteDB integration — real-time, two-way sync
Keep Gladly and YugabyteDB in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Why teams connect Gladly and YugabyteDB
Treat Gladly like part of your database: its records live in YugabyteDB as real tables, and writes in either place sync to the other in seconds.
Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in YugabyteDB, where it can be queried and joined like everything else.
Stacksync mirrors Agents, Topics, Tasks, Customer profiles from Gladly into Databases and Keyspaces, Tables, Indexes, Materialized Views in YugabyteDB with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gladly with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.
Common use cases
- 01 Push conversation outcomes into a CRM so account teams see support context on their accounts.
- 02 Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
- 03 Consolidate data from regional YugabyteDB clusters into one reporting store.
- 04 Run log-based CDC from YugabyteDB tables into a warehouse for analytics without batch dumps.
Common sync patterns
Product events onto CRM records
Signup, usage, or lifecycle changes written to YugabyteDB sync onto the matching records in Gladly, giving go-to-market teams live product context.
Internal tools without API code
Back-office apps read and write the synced tables; Stacksync handles the Gladly API, limits, and retries.
Trigger workflows from CRM changes
Field and stage updates in Gladly arrive as row changes in YugabyteDB, ready to drive jobs and notifications.
What you can sync between Gladly and YugabyteDB
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | YugabyteDB objects | How this pairing syncs | |
|---|---|---|---|
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Schemas Postgres-style namespaces in YSQL used to organize synced data. | Topics is specific to Gladly and Schemas to YugabyteDB — each maps to any object or custom field on the other side. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Sequences ID generation objects relevant when syncing writes into YSQL tables. | Tasks is specific to Gladly and Sequences to YugabyteDB — each maps to any object or custom field on the other side. | |
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | CDC Streams Change streams over the storage-layer WAL consumed through logical replication or Debezium-compatible connectors. | Customer profiles is specific to Gladly and CDC Streams to YugabyteDB — each maps to any object or custom field on the other side. | |
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Databases and Keyspaces Top-level containers for the YSQL (Postgres-style) and YCQL (Cassandra-style) APIs respectively. | Conversations is specific to Gladly and Databases and Keyspaces to YugabyteDB — each maps to any object or custom field on the other side. | |
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Tables Distributed SQL tables split into tablets; the primary read and write targets. | Conversation items is specific to Gladly and Tables to YugabyteDB — each maps to any object or custom field on the other side. | |
| Agents User records used to attribute work in CX analytics. | Indexes Global secondary indexes maintained transactionally alongside table writes. | Agents is specific to Gladly and Indexes to YugabyteDB — each maps to any object or custom field on the other side. |
How changes propagate between Gladly and YugabyteDB
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gladly YugabyteDB Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is applied to YugabyteDB as a row-level write, with types converted between the two schemas.
YugabyteDB Gladly Sub-second propagation
DetectionChanges in YugabyteDB are captured at the source via change data capture — no polling loop against its API. Native CDC from the write-ahead log via PostgreSQL logical replication or Debezium-compatible connectors.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gladly: Subject to the platform's API rate limits.
- YugabyteDB: No API rate limits; throughput scales with cluster nodes and tablet distribution.
What ships with Gladly ⇄ YugabyteDB
Connect Gladly and YugabyteDB for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–YugabyteDB connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or YugabyteDB data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or YugabyteDB record.
Observability
Monitoring
Track your Gladly ⇄ YugabyteDB sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and YugabyteDB.
How the Gladly and YugabyteDB connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
YugabyteDB
- Integration surface
- SQL wire protocol (PostgreSQL-compatible YSQL) plus a Cassandra-compatible YCQL API
- Authentication
- Database credentials
- Change detection
- Native CDC from the write-ahead log via PostgreSQL logical replication or Debezium-compatible connectors
- Capabilities
- read · write · CDC
- Rate limits
- No API rate limits; throughput scales with cluster nodes and tablet distribution.
How it works
How to connect Gladly to YugabyteDB — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and YugabyteDB with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
YugabyteDB
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and YugabyteDB objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ YugabyteDBCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly YugabyteDBCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and YugabyteDB integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gladly and YugabyteDB: authenticate both systems, choose the objects to sync (such as Gladly's Topics and Tasks), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Gladly and YugabyteDB. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gladly: Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports. On YugabyteDB: Native CDC from the write-ahead log via PostgreSQL logical replication or Debezium-compatible connectors. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Gladly side: Agents, Topics, Tasks, Customer profiles, plus custom fields where Gladly exposes them. On the YugabyteDB side: Databases and Keyspaces, Tables, Indexes, Materialized Views. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gladly and YugabyteDB: Product events onto CRM records; Internal tools without API code; Trigger workflows from CRM changes. Signup, usage, or lifecycle changes written to YugabyteDB sync onto the matching records in Gladly, giving go-to-market teams live product context.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 336 integrations available for Gladly and YugabyteDB.
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