Real-time
Two-way sync
Changes in Gladly or Twenty CRM instantly reflect in both systems. No stale data, no manual imports.
CRM
Gladly to Twenty CRM integration — real-time, two-way sync
Keep Gladly and Twenty CRM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Gladly and Twenty CRM
Run Gladly and Twenty CRM side by side with the same accounts and contacts in both, whether they serve different teams or one is replacing the other.
Two CRMs in one company is more common than anyone plans for: an acquisition brings its own system, regions or business units standardize differently, or a migration is under way and both are live. In every case, some of the same companies and people exist in both systems, and every day of manual double entry pushes the copies further apart.
Stacksync syncs Conversations, Conversation items, Agents, Topics in Gladly with Companies, Opportunities, Tasks, Notes in Twenty CRM in real time and in both directions, with field-level mapping and matching on identifiers you choose. Update a record in either CRM and the other reflects it within seconds.
Common use cases
- Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
- Mirror conversations and topics into a warehouse for CX analytics and staffing models.
- Push product usage or billing data from a warehouse into Twenty custom fields to give reps account context.
- Sync Opportunities into a finance system to keep revenue forecasts current.
Post-acquisition consolidation
Keep both CRMs accurate while the merged team decides on a target system, instead of freezing one and losing months of updates.
Migration with a parallel run
When one CRM is replacing the other, run both fully live until cutover, with no snapshot gap and no data freeze.
Divisional or regional split
Where each CRM serves a different team or region, sync just the shared accounts and contacts so handoffs and cross-sell work.
What you can sync between Gladly and Twenty CRM
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | Twenty CRM objects | |
|---|---|---|
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Companies Account-level records that group people and opportunities. | |
| Agents User records used to attribute work in CX analytics. | Opportunities Deal records tracked through pipeline stages, synced for forecasting. | |
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Tasks To-dos linked to people, companies, or deals. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Notes Free-form notes attached to records, useful for mirroring activity from other tools. | |
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Custom Objects User-defined objects created in Twenty's data model settings, addressable through the same APIs as standard objects. | |
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Attachments Files linked to records. |
What ships with Gladly ⇄ Twenty CRM
Connect Gladly and Twenty CRM for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Twenty CRM connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or Twenty CRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or Twenty CRM record.
Observability
Monitoring
Track your Gladly ⇄ Twenty CRM sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and Twenty CRM.
How the Gladly and Twenty CRM connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
Twenty CRM
- Integration surface
- GraphQL and REST APIs
- Authentication
- API key
- Change detection
- Webhooks on record create, update, and delete events, or polling on record update timestamps
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits; self-hosted deployments control their own limits.
How it works
How to connect Gladly to Twenty CRM — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and Twenty CRM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
Twenty CRM
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and Twenty CRM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ Twenty CRMCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly Twenty CRMCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and Twenty CRM integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gladly and Twenty CRM: authenticate both systems, choose the objects to sync (such as Gladly's Conversation items and Agents), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the Gladly side: Conversations, Conversation items, Agents, Topics, plus custom fields where Gladly exposes them. On the Twenty CRM side: Companies, Opportunities, Tasks, Notes. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gladly and Twenty CRM: Post-acquisition consolidation; Migration with a parallel run; Divisional or regional split. Keep both CRMs accurate while the merged team decides on a target system, instead of freezing one and losing months of updates.
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Gladly: REST API. Authentication: API tokens used with basic authentication tied to an agent email. Twenty CRM: GraphQL and REST APIs. Authentication: API key. Stacksync manages authentication, retries, and rate limits on both sides.
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Gladly: Gladly's model is customer-centric rather than ticket-centric: each customer has one continuous conversation timeline, and channel interactions attach as conversation items. Twenty CRM: Twenty is open source and self-hostable, backed by PostgreSQL, with an object and field model that is metadata-driven and editable from the UI. Stacksync's field mapping accounts for these differences between Gladly and Twenty CRM without custom code.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and Twenty CRM.
Popular · 8 of 386
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Gladly ⇄ Nimble -
Gladly ⇄ Nutshell -
Gladly ⇄ Oracle CX Sales -
Gladly ⇄ Outreach -
Twenty CRM ⇄ Folk CRM -
Twenty CRM ⇄ Freshsales -
Twenty CRM ⇄ Freshworks CRM -
Twenty CRM ⇄ Gorgias
No integrations match .
