Real-time
Two-way sync
Changes in Gladly or Snapfulfil instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Gladly to Snapfulfil integration — real-time, two-way sync
Keep Gladly and Snapfulfil in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Gladly and Snapfulfil
Close the gap between front office and back office: Gladly and Snapfulfil share customers and status in real time, in both directions.
Gladly holds the customer relationship; Snapfulfil runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Tasks, Customer profiles, Conversations, Conversation items in Gladly with Returns, Sales orders, Purchase orders / ASNs, Items (SKUs) in Snapfulfil field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Mirror conversations and topics into a warehouse for CX analytics and staffing models.
- 02 Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
- 03 Sync the item master from the ERP so new SKUs are receivable in the warehouse immediately
- 04 Mirror fulfillment activity into a database for operational reporting outside the WMS
Common sync patterns
Where Snapfulfil handles order-to-cash: closed-won flows through
A deal won in Gladly creates or updates the customer in Snapfulfil with clean data, so fulfillment and invoicing start without re-entry.
Where Snapfulfil is the finance system of record: money status on the account
Invoice and payment state from Snapfulfil shows on the account in Gladly, so reps see balances before promising the next order.
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
What you can sync between Gladly and Snapfulfil
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | Snapfulfil objects | How this pairing syncs | |
|---|---|---|---|
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Returns Inbound customer returns processed back into stock or quarantine. | Topics is specific to Gladly and Returns to Snapfulfil — each maps to any object or custom field on the other side. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Sales orders Orders pushed into the WMS for picking, packing, and dispatch. | Tasks is specific to Gladly and Sales orders to Snapfulfil — each maps to any object or custom field on the other side. | |
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Purchase orders / ASNs Inbound expectations that drive receiving and putaway. | Customer profiles is specific to Gladly and Purchase orders / ASNs to Snapfulfil — each maps to any object or custom field on the other side. | |
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Items (SKUs) The item master, usually sourced from the ERP or storefront. | Conversations is specific to Gladly and Items (SKUs) to Snapfulfil — each maps to any object or custom field on the other side. | |
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Inventory balances On-hand and allocated stock, read back to keep the ERP and selling channels accurate. | Conversation items is specific to Gladly and Inventory balances to Snapfulfil — each maps to any object or custom field on the other side. | |
| Agents User records used to attribute work in CX analytics. | Shipments Dispatch confirmations with carrier and tracking details returned to the order source. | Agents is specific to Gladly and Shipments to Snapfulfil — each maps to any object or custom field on the other side. |
How changes propagate between Gladly and Snapfulfil
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gladly Snapfulfil Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is written to Snapfulfil through its API, with automatic retries and rate-limit backoff.
Snapfulfil Gladly Interval-based propagation
DetectionStacksync polls Snapfulfil for changes on an incremental schedule, reading only records changed since the previous pass. Polling, subject to the platform's API rate limits.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gladly: Subject to the platform's API rate limits.
- Snapfulfil: Specific quotas are not publicly standardized; treat throughput as instance-dependent.
What ships with Gladly ⇄ Snapfulfil
Connect Gladly and Snapfulfil for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Snapfulfil connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or Snapfulfil data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or Snapfulfil record.
Observability
Monitoring
Track your Gladly ⇄ Snapfulfil sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and Snapfulfil.
How the Gladly and Snapfulfil connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
Snapfulfil
- Integration surface
- REST-style web service API
- Authentication
- API credentials issued for the warehouse instance
- Change detection
- Polling, subject to the platform's API rate limits
- Capabilities
- read · write
- Rate limits
- Specific quotas are not publicly standardized; treat throughput as instance-dependent
How it works
How to connect Gladly to Snapfulfil — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and Snapfulfil with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
Snapfulfil
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and Snapfulfil objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ SnapfulfilCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly SnapfulfilCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and Snapfulfil integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gladly and Snapfulfil: authenticate both systems, choose the objects to sync (such as Gladly's Topics and Tasks), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Gladly: Customer profiles are built to merge external identifiers (email, phone, order numbers), which is what integrations key on when matching records from other systems. Snapfulfil: Snapfulfil is a cloud WMS operated by Synergy Logistics, delivered as a hosted service rather than on-premise software. Stacksync's field mapping accounts for these differences between Gladly and Snapfulfil without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gladly and Snapfulfil records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gladly and Snapfulfil connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gladly–Snapfulfil integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gladly and Snapfulfil. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gladly: Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports. On Snapfulfil: Polling, subject to the platform's API rate limits. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 182 integrations available for Gladly and Snapfulfil.
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