Real-time
Two-way sync
Changes in Gladly or Oracle CX Sales instantly reflect in both systems. No stale data, no manual imports.
CRM
Gladly to Oracle CX Sales integration — real-time, two-way sync
Keep Gladly and Oracle CX Sales in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Gladly and Oracle CX Sales
Run Gladly and Oracle CX Sales side by side with the same accounts and contacts in both, whether they serve different teams or one is replacing the other.
Two CRMs in one company is more common than anyone plans for: an acquisition brings its own system, regions or business units standardize differently, or a migration is under way and both are live. In every case, some of the same companies and people exist in both systems, and every day of manual double entry pushes the copies further apart.
Stacksync syncs Topics, Tasks, Customer profiles, Conversations in Gladly with Leads, Opportunities, Activities, Territories in Oracle CX Sales in real time and in both directions, with field-level mapping and matching on identifiers you choose. Update a record in either CRM and the other reflects it within seconds.
Common use cases
- Mirror conversations and topics into a warehouse for CX analytics and staffing models.
- Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
- Bi-directional sync of accounts and opportunities between CX Sales and an operational Postgres so RevOps can query pipeline with SQL.
- Run CX Sales alongside a second CRM during a merger or migration, with records converging in both directions.
Migration with a parallel run
When one CRM is replacing the other, run both fully live until cutover, with no snapshot gap and no data freeze.
Divisional or regional split
Where each CRM serves a different team or region, sync just the shared accounts and contacts so handoffs and cross-sell work.
Where both track pipeline: deal visibility across systems
Deal stage and value on shared accounts stay visible from either CRM.
What you can sync between Gladly and Oracle CX Sales
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | Oracle CX Sales objects | |
|---|---|---|
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Activities Tasks, appointments, and call logs used for engagement reporting | |
| Agents User records used to attribute work in CX analytics. | Territories Assignment structures that downstream routing and comp tools consume | |
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Partners Channel records for organizations selling through partner networks | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Custom objects Objects built in Application Composer, exposed through the same REST conventions | |
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Accounts Customer organizations, the anchor record for bi-directional CRM syncs | |
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Contacts People linked to accounts, kept consistent with marketing and support systems |
What ships with Gladly ⇄ Oracle CX Sales
Connect Gladly and Oracle CX Sales for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Oracle CX Sales connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or Oracle CX Sales data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or Oracle CX Sales record.
Observability
Monitoring
Track your Gladly ⇄ Oracle CX Sales sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and Oracle CX Sales.
How the Gladly and Oracle CX Sales connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
Oracle CX Sales
- Integration surface
- REST API (Oracle Fusion Applications REST framework); SOAP services also available
- Authentication
- OAuth 2.0 or basic authentication against the Fusion instance, depending on configuration
- Change detection
- polling on last-update audit fields; event-driven patterns route through Oracle Integration rather than direct webhooks
- Capabilities
- read · write
- Rate limits
- subject to the platform's API rate limits
How it works
How to connect Gladly to Oracle CX Sales — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and Oracle CX Sales with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
Oracle CX Sales
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and Oracle CX Sales objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ Oracle CX SalesCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly Oracle CX SalesCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and Oracle CX Sales integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gladly and Oracle CX Sales: authenticate both systems, choose the objects to sync (such as Gladly's Conversation items and Agents), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Gladly: REST API. Authentication: API tokens used with basic authentication tied to an agent email. Oracle CX Sales: REST API (Oracle Fusion Applications REST framework); SOAP services also available. Authentication: OAuth 2.0 or basic authentication against the Fusion instance, depending on configuration. Stacksync manages authentication, retries, and rate limits on both sides.
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Gladly: Gladly's model is customer-centric rather than ticket-centric: each customer has one continuous conversation timeline, and channel interactions attach as conversation items. Oracle CX Sales: Custom objects and fields created in Application Composer are exposed automatically as REST resources with the same conventions as standard objects. Stacksync's field mapping accounts for these differences between Gladly and Oracle CX Sales without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gladly and Oracle CX Sales records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gladly and Oracle CX Sales connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gladly–Oracle CX Sales integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gladly and Oracle CX Sales. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and Oracle CX Sales.
Popular · 8 of 386
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Gladly ⇄ Vtiger CRM -
Gladly ⇄ Zoho SalesIQ -
Gladly ⇄ ZoomInfo -
Gladly ⇄ Salesforce -
Oracle CX Sales ⇄ 6sense -
Oracle CX Sales ⇄ Apollo.io -
Oracle CX Sales ⇄ Clearbit -
Oracle CX Sales ⇄ Close
No integrations match .
