Real-time
Two-way sync
Changes in Gladly or OCI Database (Oracle Cloud) instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Database
Gladly to OCI Database (Oracle Cloud) integration — real-time, two-way sync
Keep Gladly and OCI Database (Oracle Cloud) in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Gladly and OCI Database (Oracle Cloud)
Treat Gladly like part of your database: its records live in OCI Database (Oracle Cloud) as real tables, and writes in either place sync to the other in seconds.
Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in OCI Database (Oracle Cloud), where it can be queried and joined like everything else.
Stacksync mirrors Topics, Tasks, Customer profiles, Conversations from Gladly into PL/SQL procedures and packages, JSON collections, Partitions, Tables in OCI Database (Oracle Cloud) with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gladly with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.
Common use cases
- 01 Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
- 02 Push conversation outcomes into a CRM so account teams see support context on their accounts.
- 03 Write changes from SaaS applications back into OCI so PL/SQL-based processes operate on current data.
- 04 Replicate operational tables from OCI to an analytics warehouse with log-based CDC instead of nightly batch dumps.
Common sync patterns
Internal tools without API code
Back-office apps read and write the synced tables; Stacksync handles the Gladly API, limits, and retries.
Trigger workflows from CRM changes
Field and stage updates in Gladly arrive as row changes in OCI Database (Oracle Cloud), ready to drive jobs and notifications.
Query the CRM like a database
Accounts, contacts, and custom objects from Gladly become tables in OCI Database (Oracle Cloud) you can join with application data directly.
What you can sync between Gladly and OCI Database (Oracle Cloud)
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | OCI Database (Oracle Cloud) objects | How this pairing syncs | |
|---|---|---|---|
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | PL/SQL procedures and packages Server-side logic that can react to synced data or transform it in place | Tasks is specific to Gladly and PL/SQL procedures and packages to OCI Database (Oracle Cloud) — each maps to any object or custom field on the other side. | |
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | JSON collections Document-style storage in the converged engine, synced alongside relational tables | Customer profiles is specific to Gladly and JSON collections to OCI Database (Oracle Cloud) — each maps to any object or custom field on the other side. | |
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Partitions Physical table subdivisions relevant when replicating large fact tables | Conversations is specific to Gladly and Partitions to OCI Database (Oracle Cloud) — each maps to any object or custom field on the other side. | |
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Tables The primary sync surface; rows are read and written directly over SQL | Conversation items is specific to Gladly and Tables to OCI Database (Oracle Cloud) — each maps to any object or custom field on the other side. | |
| Agents User records used to attribute work in CX analytics. | Views Read-only projections used to expose curated subsets to downstream systems | Agents is specific to Gladly and Views to OCI Database (Oracle Cloud) — each maps to any object or custom field on the other side. | |
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Materialized views Precomputed result sets sometimes used as stable read sources for replication | Topics is specific to Gladly and Materialized views to OCI Database (Oracle Cloud) — each maps to any object or custom field on the other side. |
How changes propagate between Gladly and OCI Database (Oracle Cloud)
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gladly OCI Database (Oracle Cloud) Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is applied to OCI Database (Oracle Cloud) as a row-level write, with types converted between the two schemas.
OCI Database (Oracle Cloud) Gladly Sub-second propagation
DetectionChanges in OCI Database (Oracle Cloud) are captured at the source via change data capture — no polling loop against its API. Log-based CDC from redo logs (LogMiner or GoldenGate), or timestamp polling.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gladly: Subject to the platform's API rate limits.
- OCI Database (Oracle Cloud): Throughput bounded by instance sizing rather than API quotas.
What ships with Gladly ⇄ OCI Database (Oracle Cloud)
Connect Gladly and OCI Database (Oracle Cloud) for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–OCI Database (Oracle Cloud) connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or OCI Database (Oracle Cloud) data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or OCI Database (Oracle Cloud) record.
Observability
Monitoring
Track your Gladly ⇄ OCI Database (Oracle Cloud) sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and OCI Database (Oracle Cloud).
How the Gladly and OCI Database (Oracle Cloud) connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
OCI Database (Oracle Cloud)
- Integration surface
- SQL wire protocol (Oracle Net) via JDBC, ODBC, and native drivers; ORDS REST optionally exposes tables over HTTP
- Authentication
- database credentials, commonly with mutual TLS using a client wallet on Autonomous Database; OCI IAM integration available
- Change detection
- log-based CDC from redo logs (LogMiner or GoldenGate), or timestamp polling
- Capabilities
- read · write · CDC
- Rate limits
- throughput bounded by instance sizing rather than API quotas
How it works
How to connect Gladly to OCI Database (Oracle Cloud) — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and OCI Database (Oracle Cloud) with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
OCI Database (Oracle Cloud)
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and OCI Database (Oracle Cloud) objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ OCI Database (Oracle Cloud)Customers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly OCI Database (Oracle Cloud)Company company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and OCI Database (Oracle Cloud) integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gladly and OCI Database (Oracle Cloud): authenticate both systems, choose the objects to sync (such as Gladly's Tasks and Customer profiles), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the Gladly side: Topics, Tasks, Customer profiles, Conversations, plus custom fields where Gladly exposes them. On the OCI Database (Oracle Cloud) side: PL/SQL procedures and packages, JSON collections, Partitions, Tables. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gladly and OCI Database (Oracle Cloud): Internal tools without API code; Trigger workflows from CRM changes; Query the CRM like a database. Back-office apps read and write the synced tables; Stacksync handles the Gladly API, limits, and retries.
-
Gladly: REST API. Authentication: API tokens used with basic authentication tied to an agent email. OCI Database (Oracle Cloud): SQL wire protocol (Oracle Net) via JDBC, ODBC, and native drivers; ORDS REST optionally exposes tables over HTTP. Authentication: Database credentials, commonly with mutual TLS using a client wallet on Autonomous Database; OCI IAM integration available. Stacksync manages authentication, retries, and rate limits on both sides.
-
Gladly: Gladly's model is customer-centric rather than ticket-centric: each customer has one continuous conversation timeline, and channel interactions attach as conversation items. OCI Database (Oracle Cloud): Autonomous Database connections commonly use mutual TLS with a downloaded client wallet, which differs from a plain host-and-port database setup. Stacksync's field mapping accounts for these differences between Gladly and OCI Database (Oracle Cloud) without custom code.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 341 integrations available for Gladly and OCI Database (Oracle Cloud).
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