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CRM ⇄ ERP

Gladly to Infor CloudSuite integration — real-time, two-way sync

Keep Gladly and Infor CloudSuite in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gladly and Infor CloudSuite

Close the gap between front office and back office: Gladly and Infor CloudSuite share customers and status in real time, in both directions.

Gladly holds the customer relationship; Infor CloudSuite runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Agents, Topics, Tasks, Customer profiles in Gladly with GL journal entries, Items, Customers, Suppliers / vendors in Infor CloudSuite field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • Mirror conversations and topics into a warehouse for CX analytics and staffing models.
  • Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
  • Replicate ERP data into a warehouse for reporting without building custom ION integrations.
  • Keep supplier and purchase order data aligned with procurement and AP automation tools.

Where Infor CloudSuite manages people and org data: keep Gladly aligned

Owners, territories, and org structure informed by Infor CloudSuite stay current in Gladly.

Where Infor CloudSuite handles order-to-cash: closed-won flows through

A deal won in Gladly creates or updates the customer in Infor CloudSuite with clean data, so fulfillment and invoicing start without re-entry.

Where Infor CloudSuite is the finance system of record: money status on the account

Invoice and payment state from Infor CloudSuite shows on the account in Gladly, so reps see balances before promising the next order.

What you can sync between Gladly and Infor CloudSuite

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gladly objects Infor CloudSuite objects
Agents User records used to attribute work in CX analytics. Items Product and material masters synced to commerce, CRM, and planning tools.
Topics Categorization applied to conversations; the key dimension for contact-driver reporting. Customers Account masters matched against CRM records in two-way syncs.
Tasks Follow-up work items created from external triggers or synced for workload reporting. Suppliers / vendors Procurement counterparties synced with sourcing and AP tools.
Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. Sales orders Demand-side documents synced in from commerce channels and out for fulfillment visibility.
Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. Purchase orders Supply-side documents shared with procurement and supplier portals.
Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. Invoices Billing documents synced to finance and reporting systems.
What ships with Gladly ⇄ Infor CloudSuite

Connect Gladly and Infor CloudSuite for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Infor CloudSuite connection.

Real-time

Two-way sync

Changes in Gladly or Infor CloudSuite instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gladly or Infor CloudSuite data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gladly or Infor CloudSuite record.

Observability

Monitoring

Track your Gladly ⇄ Infor CloudSuite sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gladly and Infor CloudSuite.

How the Gladly and Infor CloudSuite connectors work

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

Infor CloudSuite

Integration surface
REST APIs exposed through the Infor ION API gateway; integration payloads are standardized as Business Object Documents (BODs)
Authentication
OAuth 2.0 via Infor OS / ION API credentials
Change detection
Event-style BOD publications through Infor ION where configured; otherwise polling
Capabilities
read · write
Rate limits
Subject to the ION API gateway's rate limiting policies for the tenant.
How it works

How to connect Gladly to Infor CloudSuite — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gladly and Infor CloudSuite with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gladly connected
    Infor CloudSuite connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gladly and Infor CloudSuite objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gladly ⇄ Infor CloudSuite
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gladly Infor CloudSuite
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gladly and Infor CloudSuite integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and Infor CloudSuite.

Popular · 8 of 386
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