Real-time
Two-way sync
Changes in Gladly or IBM AS/400 instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Database
Gladly to IBM AS/400 integration — real-time, two-way sync
Keep Gladly and IBM AS/400 in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Gladly and IBM AS/400
Treat Gladly like part of your database: its records live in IBM AS/400 as real tables, and writes in either place sync to the other in seconds.
Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in IBM AS/400, where it can be queried and joined like everything else.
Stacksync mirrors Topics, Tasks, Customer profiles, Conversations from Gladly into Journals and journal receivers, Data queues, Libraries, Physical files (tables) in IBM AS/400 with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gladly with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.
Common use cases
- 01 Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
- 02 Push conversation outcomes into a CRM so account teams see support context on their accounts.
- 03 Feed shipment and invoice data from the AS/400 into logistics and finance tools in near real time.
- 04 Expose AS/400 order, inventory, and item master data to modern SaaS tools without rewriting green-screen applications.
Common sync patterns
Product events onto CRM records
Signup, usage, or lifecycle changes written to IBM AS/400 sync onto the matching records in Gladly, giving go-to-market teams live product context.
Internal tools without API code
Back-office apps read and write the synced tables; Stacksync handles the Gladly API, limits, and retries.
Trigger workflows from CRM changes
Field and stage updates in Gladly arrive as row changes in IBM AS/400, ready to drive jobs and notifications.
What you can sync between Gladly and IBM AS/400
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | IBM AS/400 objects | How this pairing syncs | |
|---|---|---|---|
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Logical files (views) Indexed or filtered views over physical files, usable as read sources. | Customer profiles is specific to Gladly and Logical files (views) to IBM AS/400 — each maps to any object or custom field on the other side. | |
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Members Sub-partitions of files in legacy applications, flattened or selected during syncs. | Conversations is specific to Gladly and Members to IBM AS/400 — each maps to any object or custom field on the other side. | |
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Rows / records The unit of read and write, accessed via SQL or record-level access. | Conversation items is specific to Gladly and Rows / records to IBM AS/400 — each maps to any object or custom field on the other side. | |
| Agents User records used to attribute work in CX analytics. | Journals and journal receivers The change log that enables log-based CDC on journaled files. | Agents is specific to Gladly and Journals and journal receivers to IBM AS/400 — each maps to any object or custom field on the other side. | |
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Data queues Program-to-program messaging objects sometimes used to hand events off to integrations. | Topics is specific to Gladly and Data queues to IBM AS/400 — each maps to any object or custom field on the other side. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Libraries The schema-equivalent containers that scope which files a sync reads. | Tasks is specific to Gladly and Libraries to IBM AS/400 — each maps to any object or custom field on the other side. |
How changes propagate between Gladly and IBM AS/400
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gladly IBM AS/400 Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is applied to IBM AS/400 as a row-level write, with types converted between the two schemas.
IBM AS/400 Gladly Sub-second propagation
DetectionChanges in IBM AS/400 are captured at the source via change data capture — no polling loop against its API. Journal-based CDC by reading journal receivers on journaled files.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gladly: Subject to the platform's API rate limits.
- IBM AS/400: Bounded by system resources and subsystem configuration rather than an API quota.
What ships with Gladly ⇄ IBM AS/400
Connect Gladly and IBM AS/400 for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–IBM AS/400 connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or IBM AS/400 data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or IBM AS/400 record.
Observability
Monitoring
Track your Gladly ⇄ IBM AS/400 sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and IBM AS/400.
How the Gladly and IBM AS/400 connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
IBM AS/400
- Integration surface
- SQL over JDBC/ODBC to Db2 for i (for example the JTOpen/jt400 driver), alongside native record-level access
- Authentication
- IBM i user profile credentials (database credentials)
- Change detection
- Journal-based CDC by reading journal receivers on journaled files; polling as a fallback
- Capabilities
- read · write · CDC
- Rate limits
- Bounded by system resources and subsystem configuration rather than an API quota.
How it works
How to connect Gladly to IBM AS/400 — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and IBM AS/400 with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
IBM AS/400
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and IBM AS/400 objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ IBM AS/400Customers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly IBM AS/400Company company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and IBM AS/400 integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gladly and IBM AS/400: authenticate both systems, choose the objects to sync (such as Gladly's Customer profiles and Conversations), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gladly and IBM AS/400: Product events onto CRM records; Internal tools without API code; Trigger workflows from CRM changes. Signup, usage, or lifecycle changes written to IBM AS/400 sync onto the matching records in Gladly, giving go-to-market teams live product context.
-
Gladly: REST API. Authentication: API tokens used with basic authentication tied to an agent email. IBM AS/400: SQL over JDBC/ODBC to Db2 for i (for example the JTOpen/jt400 driver), alongside native record-level access. Authentication: IBM i user profile credentials (database credentials). Stacksync manages authentication, retries, and rate limits on both sides.
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Gladly: Gladly's model is customer-centric rather than ticket-centric: each customer has one continuous conversation timeline, and channel interactions attach as conversation items. IBM AS/400: Journaling writes row-level before/after images to journal receivers, which is the basis for log-based CDC on IBM i. Stacksync's field mapping accounts for these differences between Gladly and IBM AS/400 without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gladly and IBM AS/400 records are not retained after a sync operation.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 340 integrations available for Gladly and IBM AS/400.
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