Real-time
Two-way sync
Changes in Gladly or Google Cloud Spanner instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Database
Gladly to Google Cloud Spanner integration — real-time, two-way sync
Keep Gladly and Google Cloud Spanner in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Gladly and Google Cloud Spanner
Treat Gladly like part of your database: its records live in Google Cloud Spanner as real tables, and writes in either place sync to the other in seconds.
Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in Google Cloud Spanner, where it can be queried and joined like everything else.
Stacksync mirrors Customer profiles, Conversations, Conversation items, Agents from Gladly into Change streams, Views, Databases, Tables in Google Cloud Spanner with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gladly with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.
Common use cases
- 01 Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
- 02 Push conversation outcomes into a CRM so account teams see support context on their accounts.
- 03 Run a two-way sync between Spanner and a SaaS tool so edits made by ops teams land back in the application database.
- 04 Consolidate data from a globally distributed Spanner deployment into regional business systems.
Common sync patterns
Product events onto CRM records
Signup, usage, or lifecycle changes written to Google Cloud Spanner sync onto the matching records in Gladly, giving go-to-market teams live product context.
Internal tools without API code
Back-office apps read and write the synced tables; Stacksync handles the Gladly API, limits, and retries.
Trigger workflows from CRM changes
Field and stage updates in Gladly arrive as row changes in Google Cloud Spanner, ready to drive jobs and notifications.
What you can sync between Gladly and Google Cloud Spanner
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | Google Cloud Spanner objects | How this pairing syncs | |
|---|---|---|---|
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Interleaved tables Child rows physically co-located with parents; synced as related records. | Conversation items is specific to Gladly and Interleaved tables to Google Cloud Spanner — each maps to any object or custom field on the other side. | |
| Agents User records used to attribute work in CX analytics. | Secondary indexes Used to make incremental read queries efficient on non-key columns. | Agents is specific to Gladly and Secondary indexes to Google Cloud Spanner — each maps to any object or custom field on the other side. | |
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Change streams Capture inserts, updates, and deletes for log-style change data capture. | Topics is specific to Gladly and Change streams to Google Cloud Spanner — each maps to any object or custom field on the other side. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Views Read-only projections useful for shaping data before it leaves Spanner. | Tasks is specific to Gladly and Views to Google Cloud Spanner — each maps to any object or custom field on the other side. | |
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Databases Top-level containers that scope schema and sync configuration. | Customer profiles is specific to Gladly and Databases to Google Cloud Spanner — each maps to any object or custom field on the other side. | |
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Tables Relational tables mapped one-to-one to sync targets. | Conversations is specific to Gladly and Tables to Google Cloud Spanner — each maps to any object or custom field on the other side. |
How changes propagate between Gladly and Google Cloud Spanner
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gladly Google Cloud Spanner Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is applied to Google Cloud Spanner as a row-level write, with types converted between the two schemas.
Google Cloud Spanner Gladly Sub-second propagation
DetectionChanges in Google Cloud Spanner are captured at the source via change data capture — no polling loop against its API. Change streams (log-style CDC), or timestamp-based polling queries.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gladly: Subject to the platform's API rate limits.
- Google Cloud Spanner: Throughput is bounded by the instance's provisioned compute capacity rather than a fixed API quota.
What ships with Gladly ⇄ Google Cloud Spanner
Connect Gladly and Google Cloud Spanner for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Google Cloud Spanner connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or Google Cloud Spanner data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or Google Cloud Spanner record.
Observability
Monitoring
Track your Gladly ⇄ Google Cloud Spanner sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and Google Cloud Spanner.
How the Gladly and Google Cloud Spanner connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
Google Cloud Spanner
- Integration surface
- gRPC/REST client API with SQL query surface (GoogleSQL and PostgreSQL-interface dialects)
- Authentication
- Google Cloud IAM (service accounts)
- Change detection
- Change streams (log-style CDC), or timestamp-based polling queries
- Capabilities
- read · write · CDC
- Rate limits
- Throughput is bounded by the instance's provisioned compute capacity rather than a fixed API quota.
How it works
How to connect Gladly to Google Cloud Spanner — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and Google Cloud Spanner with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
Google Cloud Spanner
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and Google Cloud Spanner objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ Google Cloud SpannerCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly Google Cloud SpannerCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and Google Cloud Spanner integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gladly and Google Cloud Spanner: authenticate both systems, choose the objects to sync (such as Gladly's Conversation items and Agents), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Gladly: REST API. Authentication: API tokens used with basic authentication tied to an agent email. Google Cloud Spanner: GRPC/REST client API with SQL query surface (GoogleSQL and PostgreSQL-interface dialects). Authentication: Google Cloud IAM (service accounts). Stacksync manages authentication, retries, and rate limits on both sides.
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Gladly: Gladly's model is customer-centric rather than ticket-centric: each customer has one continuous conversation timeline, and channel interactions attach as conversation items. Google Cloud Spanner: It supports two SQL dialects: GoogleSQL and a PostgreSQL-interface dialect chosen at database creation. Stacksync's field mapping accounts for these differences between Gladly and Google Cloud Spanner without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gladly and Google Cloud Spanner records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gladly and Google Cloud Spanner connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gladly–Google Cloud Spanner integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gladly and Google Cloud Spanner. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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