Two-way sync
Changes in Front or Salesforce instantly reflect in both systems. No stale data, no manual imports.
Keep Front and Salesforce in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Front holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Inboxes, Tags, Teammates, Channels in Front to Tasks and Events, Products and Price Books, Custom Objects, Accounts in Salesforce with bi-directional, real-time sync. Activity and record changes in Front update the matching contact or account in Salesforce, and CRM data flows the other way wherever Front can store and use it.
Tickets and conversations attach to the right contact and account in Salesforce, so sales sees open issues before the next call.
Enriched fields land directly on records in Salesforce, and refreshes keep them from going stale.
Owner, lifecycle stage, or account details from Salesforce sync into Front, so people working there have the context without switching tools.
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Front objects | Salesforce objects | How this pairing syncs | |
|---|---|---|---|
| Contacts People across channels; matched to CRM contacts, with custom fields carrying external context. | Contacts People linked to Accounts; synced two-way with marketing, support, and warehouse person records. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Accounts Company groupings of contacts; kept aligned with CRM accounts. | Accounts Company records that anchor most syncs; typically mapped to customer tables in a database or ERP. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Channels Connected addresses (email, SMS, chat); define where messages originate and send from. | Custom Objects Org-specific tables with the __c suffix; discoverable via describe metadata so field mappings can be generated. | Channels is specific to Front and Custom Objects to Salesforce — each maps to any object or custom field on the other side. | |
| Conversations The central threaded unit that messages, comments, and tags attach to; synced for support analytics. | Leads Unqualified prospects; often written into Salesforce from enrichment or product-signup pipelines. | Conversations is specific to Front and Leads to Salesforce — each maps to any object or custom field on the other side. | |
| Messages Inbound and outbound emails, chats, and SMS within a conversation; read out for response-time reporting. | Opportunities Deal records with stage and amount; synced to databases for pipeline reporting and to ERPs at close. | Messages is specific to Front and Opportunities to Salesforce — each maps to any object or custom field on the other side. | |
| Comments Internal team notes on conversations; usually read-only in syncs. | Cases Support records; synced with help desk tools or internal databases for escalation workflows. | Comments is specific to Front and Cases to Salesforce — each maps to any object or custom field on the other side. |
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
DetectionFront notifies Stacksync of record changes through webhook events. Application webhooks and rule-triggered webhooks, with the events endpoint available for polling.
DeliveryEach detected change is written to Salesforce through its API, with automatic retries and rate-limit backoff.
DetectionChanges in Salesforce are captured at the source via change data capture — no polling loop against its API. Apex triggers are used whenever possible (Salesforce actively notifies Stacksync via an Apex trigger + callout class + remote site setting).
DeliveryEach detected change is written to Front through its API, with automatic retries and rate-limit backoff.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Front–Salesforce connection.
Changes in Front or Salesforce instantly reflect in both systems. No stale data, no manual imports.
Trigger automated workflows whenever Front or Salesforce data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
Handle millions of events per minute without losing a single Front or Salesforce record.
Track your Front ⇄ Salesforce sync health, view errors, and replay failed events in one click.
Transform legacy EDI complexity into simple database interactions between Front and Salesforce.
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
Authenticate Front and Salesforce with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Pick the Front and Salesforce objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Yes. Stacksync provides a managed, real-time two-way integration between Front and Salesforce: authenticate both systems, choose the objects to sync (such as Front's Contacts and Accounts), map fields visually, and changes propagate both ways in milliseconds — no code required.
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
Common patterns for Front and Salesforce: Where Front handles support or shared inboxes; Where Front supplies contact or company data; Where Front can store CRM context: fields kept current. Tickets and conversations attach to the right contact and account in Salesforce, so sales sees open issues before the next call.
Front: REST API (Core API). Authentication: OAuth authorization via the Stacksync UI ("Connections" > "create new connection" > "Front" > "Authorize") — no coding required. Salesforce: REST, SOAP, and Bulk APIs. Authentication: OAuth login via a Salesforce user (browser-based authorization flow); requires "API Enabled" permission for polling mode, plus "Author Apex" and "Customize Application" OR "Modify All Data" for trigger mode. Stacksync manages authentication, retries, and rate limits on both sides.
Front: Docs do not state change-detection mechanism, sync directions, or write-back specifics for Front. Salesforce: Records are queried with SOQL, and every standard and custom object carries a SystemModstamp field that sync engines use to order incremental changes. Stacksync's field mapping accounts for these differences between Front and Salesforce without custom code.
Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Front and Salesforce records are not retained after a sync operation.
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Securely connects to your systems with:
Every pair below is a real-time, two-way sync. Search all 520 integrations available for Front and Salesforce.