Skip to content
Data warehouse ⇄ CRM

Firebolt to Gladly integration — real-time, two-way sync

Keep Firebolt and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Firebolt and Gladly

Sync Gladly into Firebolt continuously and push warehouse results back onto CRM records, one two-way connection instead of two pipelines.

The CRM feeds the warehouse and the warehouse should feed the CRM: relationship data flows one way, and computed scores, segments, and customer context flow back. Most teams build the first half as a batch pipeline and never quite get to the second.

Stacksync does both with one connection. Topics, Tasks, Customer profiles, Conversations from Gladly land in Firebolt as live tables, updated within seconds, and columns computed in Firebolt write back to fields in Gladly. There is no separate ETL and reverse-ETL stack to stitch together and no jobs to babysit.

Common use cases

  • Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
  • Sync aggregated results from Firebolt back to operational tools that need computed metrics (reverse ETL).
  • Sync CRM objects into Firebolt so customer-facing dashboards reflect recent pipeline changes.

CRM analytics on live data

Accounts, contacts, and activity from Gladly are queryable in Firebolt moments after they change, so dashboards stop lagging the reality they describe.

Scores and segments back on the record

Lead scores, churn risk, or usage segments computed in Firebolt appear as fields in Gladly, where the people working accounts actually see them.

A single customer view

Join Gladly's relationship data with billing, product, and support data in Firebolt to build the customer picture the CRM alone cannot hold.

What you can sync between Firebolt and Gladly

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Firebolt objects Gladly objects
External tables References to files in object storage used to stage bulk loads. Topics Categorization applied to conversations; the key dimension for contact-driver reporting.
Views Curated query surfaces commonly used as sources for reverse ETL. Tasks Follow-up work items created from external triggers or synced for workload reporting.
Aggregating indexes Precomputed rollups maintained at write time; incremental loads update them automatically. Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching.
Engines Compute resources that must be running for a sync to read or write. Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses.
Databases Logical containers holding the tables a sync targets. Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation.
Tables Managed columnar tables written with SQL; the main sync destination. Agents User records used to attribute work in CX analytics.
What ships with Firebolt ⇄ Gladly

Connect Firebolt and Gladly for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Firebolt–Gladly connection.

Real-time

Two-way sync

Changes in Firebolt or Gladly instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Firebolt or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Firebolt or Gladly record.

Observability

Monitoring

Track your Firebolt ⇄ Gladly sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Firebolt and Gladly.

How the Firebolt and Gladly connectors work

Firebolt

Integration surface
SQL over a REST API, with JDBC, Python, and Node.js SDKs
Authentication
Service account credentials (client ID and secret) exchanged for OAuth 2.0 tokens
Change detection
Polling; Firebolt is an analytics destination and does not expose a change feed
Capabilities
read · write
Rate limits
No fixed request quota; throughput depends on the engine size attached to the workload

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits
How it works

How to connect Firebolt to Gladly — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Firebolt and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Firebolt connected
    Gladly connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Firebolt and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Firebolt ⇄ Gladly
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Firebolt Gladly
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo
FAQ

Firebolt and Gladly integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Firebolt and Gladly.

Popular · 8 of 386
All Firebolt integrations All Gladly integrations Browse all integrations
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own