Real-time
Two-way sync
Changes in Egnyte or Kustomer instantly reflect in both systems. No stale data, no manual imports.
Storage ⇄ CRM
Egnyte to Kustomer integration — real-time, two-way sync
Keep Egnyte and Kustomer in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Matillion
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Egnyte and Kustomer
Keep the paperwork with the relationship: Kustomer and Egnyte share every customer's records and files in real time, in both directions.
Kustomer holds the customer relationship as structured records; Egnyte holds the files that belong to those relationships, from contracts and proposals to signed agreements and statements of work. The two are linked in practice and disconnected in software: someone downloads a document, renames it, and uploads it to the right folder, or exports records out to storage for retention. Done by hand, files drift away from the records they belong to and copies fall out of date.
Stacksync keeps Notes, Customers, Conversations, Messages in Kustomer aligned with Events and Audit reports, Files, Folders, Users in Egnyte, in real time. A new account or deal can open its own folder in Egnyte; a document filed in Egnyte can surface as a link and metadata on the matching record in Kustomer; and records from Kustomer can be written into Egnyte as files or objects for backup, archival, and compliance. You choose which side owns what, and Stacksync keeps the two consistent as either one changes.
Common use cases
- 01 Sync customers bi-directionally with the CRM and ERP so agents see deal, billing, and subscription context on the timeline
- 02 Push order and shipment records from commerce systems into Kustomer custom objects so agents answer order-status questions without switching tools
- 03 Provision and deprovision Egnyte Users and Groups from an HRIS or IdP so folder access follows employee onboarding and offboarding.
- 04 Two-way sync of Files and Folders between Egnyte and an operational database or another content store, keeping the folder hierarchy aligned.
Common sync patterns
CRM records archived into storage
Records from Kustomer are written into Egnyte as files or objects on the schedule you set, giving you a durable copy for backup, retention, and compliance without an export to run by hand.
Document status on the record
Metadata kept in Egnyte, such as document type, review state, or whether an agreement is signed, updates a field on the matching record in Kustomer, so people working the account see where the paperwork stands without opening storage.
One place for a customer's files
Attachments that accumulate against a record in Kustomer collect in that customer's folder in Egnyte, so the full document history lives in one place and is reachable by anyone who needs it.
What you can sync between Egnyte and Kustomer
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Egnyte objects | Kustomer objects | How this pairing syncs | |
|---|---|---|---|
| Users Accounts managed via the Users API; provisioned, updated, and deactivated in sync with an HRIS or identity provider. | Users Agent records map conversation ownership to people in other systems. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Groups Groups and membership managed via the Groups API; kept aligned with directory or IdP groups that drive folder access. | Custom Objects (Klasses) Structured external records such as orders and subscriptions synced in to appear on the customer timeline. | Groups is specific to Egnyte and Custom Objects (Klasses) to Kustomer — each maps to any object or custom field on the other side. | |
| Permissions Folder permissions listed, set, and removed via the Permissions API; effective permission for a user/folder is computable. | Teams Team assignments support routing parity and reporting. | Permissions is specific to Egnyte and Teams to Kustomer — each maps to any object or custom field on the other side. | |
| Links Shared file and folder links created, listed, and revoked via the Links API; useful for governing and auditing external sharing. | Tags Labels on conversations and customers sync for categorization and analytics. | Links is specific to Egnyte and Tags to Kustomer — each maps to any object or custom field on the other side. | |
| Metadata Custom metadata keys and project fields on files/folders via the Metadata API; written for classification and read back for reporting. | Notes Internal annotations carry context alongside synced conversations. | Metadata is specific to Egnyte and Notes to Kustomer — each maps to any object or custom field on the other side. | |
| Events and Audit reports File, login, permission, and sharing activity read via the Events API and Audit Reporting API; consumed read-only for compliance. | Customers The central record whose timeline aggregates every interaction; external attributes sync onto it. | Events and Audit reports is specific to Egnyte and Customers to Kustomer — each maps to any object or custom field on the other side. |
How changes propagate between Egnyte and Kustomer
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Egnyte Kustomer Sub-second propagation
DetectionEgnyte notifies Stacksync of record changes through webhook events. Events API polled with an incremental cursor (Egnyte recommends an interval of 5 minutes or more), or Webhooks push notifications for fs, metadata,.
DeliveryEach detected change is written to Kustomer through its API, with automatic retries and rate-limit backoff.
Kustomer Egnyte Sub-second propagation
DetectionKustomer notifies Stacksync of record changes through webhook events. Outbound webhooks on record events, plus polling for backfill.
DeliveryEach detected change is written to Egnyte through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Egnyte: Auto-generated keys default to 2 requests/second and 1,000 requests/day, enforced per access token; monitor X-Accesstoken-Qps-Current/Allotted and X-Accesstoken-Quota-Current headers; higher limits on request.
- Kustomer: Subject to the platform's API rate limits.
What ships with Egnyte ⇄ Kustomer
Connect Egnyte and Kustomer for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Egnyte–Kustomer connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Egnyte or Kustomer data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Egnyte or Kustomer record.
Observability
Monitoring
Track your Egnyte ⇄ Kustomer sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Egnyte and Kustomer.
How the Egnyte and Kustomer connectors work
Egnyte
- Integration surface
- REST Public API (pubapi/v1) with File System, Users, Groups, Permissions, Links, Metadata, Events, and Webhooks endpoints
- Authentication
- OAuth 2.0 scoped access tokens (Authorization Code or Implicit for partner apps, Resource Owner Password for internal apps, Refresh Token flow); token sent in the Authorization header
- Change detection
- Events API polled with an incremental cursor (Egnyte recommends an interval of 5 minutes or more), or Webhooks push notifications for fs, metadata, permission, and comment events
- Capabilities
- read · write · webhooks
- Rate limits
- Auto-generated keys default to 2 requests/second and 1,000 requests/day, enforced per access token; monitor X-Accesstoken-Qps-Current/Allotted and X-Accesstoken-Quota-Current headers; higher limits on request
Kustomer
- Integration surface
- REST API
- Authentication
- API key used as a bearer token, scoped by role
- Change detection
- Outbound webhooks on record events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
How it works
How to connect Egnyte to Kustomer — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Egnyte and Kustomer with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Egnyte
connected
Kustomer
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Egnyte and Kustomer objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Egnyte ⇄ KustomerCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Egnyte KustomerCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Egnyte and Kustomer integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Egnyte and Kustomer: authenticate both systems, choose the objects to sync (such as Egnyte's Users and Groups), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Kustomer: Kustomer's data model centers on a customer timeline: conversations, messages, and custom object records all appear chronologically against one customer record rather than as separate tickets. Egnyte: Effective folder permissions combine group and individual grants; the Permissions API can return the computed effective permission for a user on a folder. Stacksync's field mapping accounts for these differences between Egnyte and Kustomer without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Egnyte and Kustomer records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Egnyte and Kustomer connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Egnyte–Kustomer integration in-house.
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Yes — Stacksync ships production-grade connectors for both Egnyte and Kustomer. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Egnyte: Events API polled with an incremental cursor (Egnyte recommends an interval of 5 minutes or more), or Webhooks push notifications for fs, metadata, permission, and comment events. On Kustomer: Outbound webhooks on record events, plus polling for backfill. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 409 integrations available for Egnyte and Kustomer.
Popular · 7 of 409
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Egnyte ⇄ Insightly -
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Kustomer ⇄ Sharepoint -
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Kustomer ⇄ Box
No integrations match .
