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Data warehouse ⇄ CRM

Dremio to Gladly integration — real-time, two-way sync

Keep Dremio and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Dremio and Gladly

Sync Gladly into Dremio continuously and push warehouse results back onto CRM records, one two-way connection instead of two pipelines.

The CRM feeds the warehouse and the warehouse should feed the CRM: relationship data flows one way, and computed scores, segments, and customer context flow back. Most teams build the first half as a batch pipeline and never quite get to the second.

Stacksync does both with one connection. Tasks, Customer profiles, Conversations, Conversation items from Gladly land in Dremio as live tables, updated within seconds, and columns computed in Dremio write back to fields in Gladly. There is no separate ETL and reverse-ETL stack to stitch together and no jobs to babysit.

Common use cases

  • Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
  • Consolidate data from multiple lake sources through one Dremio semantic layer into a single warehouse target.
  • Sync curated Dremio views into an operational Postgres so applications get low-latency access to lakehouse data.

CRM analytics on live data

Accounts, contacts, and activity from Gladly are queryable in Dremio moments after they change, so dashboards stop lagging the reality they describe.

Scores and segments back on the record

Lead scores, churn risk, or usage segments computed in Dremio appear as fields in Gladly, where the people working accounts actually see them.

A single customer view

Join Gladly's relationship data with billing, product, and support data in Dremio to build the customer picture the CRM alone cannot hold.

What you can sync between Dremio and Gladly

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Dremio objects Gladly objects
Jobs Query execution records useful for monitoring sync workloads. Tasks Follow-up work items created from external triggers or synced for workload reporting.
Sources Connected storage and database systems (S3, ADLS, relational databases) Dremio queries in place. Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching.
Physical datasets Tables and files promoted from sources; the raw data a sync ultimately reads. Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses.
Virtual datasets (views) SQL views layering semantics over physical data; the preferred sync target for curated extracts. Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation.
Apache Iceberg tables Lakehouse tables supporting DML and snapshot metadata usable for incremental reads. Agents User records used to attribute work in CX analytics.
Spaces and folders Namespaces that organize virtual datasets and govern access. Topics Categorization applied to conversations; the key dimension for contact-driver reporting.
What ships with Dremio ⇄ Gladly

Connect Dremio and Gladly for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Dremio–Gladly connection.

Real-time

Two-way sync

Changes in Dremio or Gladly instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Dremio or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Dremio or Gladly record.

Observability

Monitoring

Track your Dremio ⇄ Gladly sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Dremio and Gladly.

How the Dremio and Gladly connectors work

Dremio

Integration surface
Arrow Flight SQL, JDBC/ODBC, and a REST API
Authentication
Personal access tokens or username/password; OAuth-based SSO on Dremio Cloud
Change detection
Polling via SQL; Iceberg table snapshots can anchor incremental reads; no consumer-facing change feed
Capabilities
read · write
Rate limits
Bounded by engine capacity and workload management rather than API rate limits

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits
How it works

How to connect Dremio to Gladly — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Dremio and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Dremio connected
    Gladly connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Dremio and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Dremio ⇄ Gladly
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Dremio Gladly
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Dremio and Gladly integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Dremio and Gladly.

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