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Database ⇄ CRM

Couchbase to Gladly integration — real-time, two-way sync

Keep Couchbase and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Couchbase and Gladly

Treat Gladly like part of your database: its records live in Couchbase as real tables, and writes in either place sync to the other in seconds.

Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in Couchbase, where it can be queried and joined like everything else.

Stacksync mirrors Customer profiles, Conversations, Conversation items, Agents from Gladly into JSON Documents, Global Secondary Indexes, XDCR replications, Full-text search indexes in Couchbase with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gladly with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.

Common use cases

  • Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
  • Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • Stream document mutations via DCP into downstream systems so caches, search indexes, or warehouses stay current.
  • Two-way sync between Couchbase (serving application data) and a CRM so support and sales teams see live application state.

Product events onto CRM records

Signup, usage, or lifecycle changes written to Couchbase sync onto the matching records in Gladly, giving go-to-market teams live product context.

Internal tools without API code

Back-office apps read and write the synced tables; Stacksync handles the Gladly API, limits, and retries.

Trigger workflows from CRM changes

Field and stage updates in Gladly arrive as row changes in Couchbase, ready to drive jobs and notifications.

What you can sync between Couchbase and Gladly

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Couchbase objects Gladly objects
Buckets Top-level data containers, roughly analogous to a database, that scope replication and memory quotas. Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation.
Scopes Namespaces inside a bucket used to group collections, similar to schemas. Agents User records used to attribute work in CX analytics.
Collections Table-like groupings of documents that syncs typically map one-to-one to destination tables. Topics Categorization applied to conversations; the key dimension for contact-driver reporting.
JSON Documents The core records; schemaless JSON keyed by document id, flattened or mapped to relational rows in syncs. Tasks Follow-up work items created from external triggers or synced for workload reporting.
Global Secondary Indexes Indexes that make SQL++ query-based extraction efficient. Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching.
XDCR replications Cluster-to-cluster replication streams, useful context when choosing a sync source cluster. Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses.
What ships with Couchbase ⇄ Gladly

Connect Couchbase and Gladly for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Couchbase–Gladly connection.

Real-time

Two-way sync

Changes in Couchbase or Gladly instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Couchbase or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Couchbase or Gladly record.

Observability

Monitoring

Track your Couchbase ⇄ Gladly sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Couchbase and Gladly.

How the Couchbase and Gladly connectors work

Couchbase

Integration surface
SQL++ (N1QL) query service, key-value SDK APIs, and REST management APIs
Authentication
Database credentials with role-based access control, typically over TLS
Change detection
Database Change Protocol (DCP) streams document mutations; SQL++ polling on document fields as an alternative
Capabilities
read · write · CDC
Rate limits
Throughput is bounded by cluster sizing rather than API rate limits

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits
How it works

How to connect Couchbase to Gladly — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Couchbase and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Couchbase connected
    Gladly connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Couchbase and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Couchbase ⇄ Gladly
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Couchbase Gladly
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Couchbase and Gladly integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Couchbase and Gladly.

Popular · 8 of 386
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